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Cisco 9971 Quick Reference Manual

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TO MAKE A CALL
Lift Handset or press the Speaker/Headset key
Dial number (press 0 for external calls)

REDIAL LAST NUMBER

Press the REDIAL soft key

CALL HOLD

From an existing conversation, press
Press
to get the caller back from hold.
If there are multiple calls on hold, scroll to the
desired line before pressing the Resume soft key

TO TRANSFER A CALL

During a call, press TRANSFER
Dial the number
Press
TRANSFER to complete the transfer
OR
If the person you attempt to transfer the call to is
not available, press the Cancel soft key and the
Resume soft key to return to the original caller
CALL FORWARD (DIVERSION)
When your phone is idle, press the Forward All
soft key.
Enter the number (including 0 if it is an external
number), OR press
key for sending calls
directly to Voicemail
To undivert, press Forward All
Cisco IP Phone 9971 Quick Reference Guide
Features & Functions
1
Phone screen
11
Mute
2
Session
12
Headset
3
Back
13
Volume
4
Release
14
Voicemail
5
Navigation/Select
15
Soft Keys
6
Conference
16
Applications
7
Hold
17
Address Book
8
Transfer
18
Programmable Buttons
9
Key pad
19
Call/Voicemail indicator
10
Speakerphone
20
Video Camera
CONFERENCE (up to 8
Participants)
While a call is in progress, press the conference
key and call the next party
Press the conference key to connect the parties
Repeat the above steps to add additional parties
If the person you attempt to bring into the
conference is not available, press Cancel soft key
and then the Resume soft key to return to the
conference call
CALL PICK-UP GROUP
When a phone is ringing within your group:
Lift the handset or press Speaker/Headset key;
Press the PickUp softkey
The call will be answered by your handset.
VIEW MISSED CALLS
Press the Applications button
Select Call History
Select Missed Calls

VOLUME CONTROL

With your phone idle, press the volume key to hear
the current ring volume
With the phone off-hook, press the volume button to
change the handset or speaker volume

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  Summary of Contents for Cisco 9971

  • Page 1: Redial Last Number

    Cisco IP Phone 9971 Quick Reference Guide TO MAKE A CALL CONFERENCE (up to 8 Participants)  Lift Handset or press the Speaker/Headset key   Dial number (press 0 for external calls) While a call is in progress, press the conference...
  • Page 2 Cisco IP Phone 9971 Quick Reference Guide 1. Phone screen 8. Transfer 15. Soft keys The phone screen has two main functions: Transfers a call to another party. On clicking transfer, Soft keys are touch screen buttons dial the other party’s number Video: When receiving a video call the video of the 16.