Panasonic KX-TDE100 Features Manual page 50

1.2 Receiving Group Features
D
B
Supervisor Extension
Extn.
100
Monitors or controls the
incoming call distribution
group status.
: → 1.2.2.4 Queuing Feature
*10
: → 1.2.2.8 Supervisory Feature
*11
: → 1.2.2.7 Log-in/Log-out
*12
1.
Group Call Distribution [→ 1.2.2.2 Group Call Distribution]
Incoming calls are distributed using one of the following methods:
Distribution Method
Uniform Call Distribution
(UCD)
Priority Hunting
Ring
2.
Queuing Feature [→ 1.2.2.4 Queuing Feature]
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a
preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the
waiting callers.
50 Feature Guide
Calls arriving at incoming call
distribution group 1.
Queuing Feature
Five calls are
waiting in a queue.
Group Call Distribution
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for Busy on Busy.)
C
11
*
Extn.
101
A Incoming Call
Distribution Group 1
(Floating extension no.: 601;
Name: Sales)
Calls are distributed evenly to a different extension each time a call is
received.
An idle extension is searched for in the specified order, always
starting from the same location.
All extensions in the incoming call distribution group ring
simultaneously.
9
F
8
7
6
5
4
E
3
2
1
Extn. Extn. Extn.
102 103 104
Overflow Feature
a) Sends a busy tone (Busy on Busy), or
b) Redirects to the overflow destination.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button. The button shows the Hurry-
up status.
Extn. Extn.
105 105
Log-in Log-out
Description
10
*
12
*