Panasonic KX-TDE100 Features Manual page 7

Phone Assistant (PA) Pro Series
This PBX supports KX-TDA Phone Assistant Pro Series applications, a collection of highly-intuitive CTI
applications that allow you to use your PC to access a variety of PBX features conveniently and
efficiently. PA Pro series applications combine the efficiency and user-friendliness of CTI applications
with the convenience of server-based applications, allowing User IDs, passwords and PBX settings to
be configured over a web browser.
Voice Mail Features
This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital)
Integration, connected locally and over a network. (→ 1.24 Voice Message Features)
ACD Report Server (KX-NCV200)
This PBX supports VPSs with an ACD Report Server. In addition to VPS features, the ACD Report
Server provides you with a variety of features, such as monitoring, reporting, call logging features and
creating performance graphs, to manage call information efficiently.
Other Useful Features
Easy Installation and Setup
– With Physical Cards:
By simply connecting telephones and outside lines to analogue extension and trunk cards, you can
make and receive calls. For digital trunks (e.g., E1, T1, etc.), it may be necessary to first make the
required settings and restart the PBX.
– With Virtual Cards:
By connecting the PBX to the LAN, installing each virtual card and registering the IP telephones
through system programming, you can make and receive calls.
Enhanced Walking Extension Feature
It is possible to use the Walking Extension feature with extensions in Service-in (functions normally)
and Service-out (cannot make trunk calls or receive calls) modes, allowing users to use their extensions
at home and at work, or for multiple users who work in shifts to use their own extension settings on a
single telephone. (→ 1.28.3.2 Enhanced Walking Extension)
Built-in Small Call Centre Features
An incoming call distribution (ICD) group (→ 1.2.2 Incoming Call Distribution Group Features) can be
used as a small call centre with the following features:
– Queuing Feature
When a preprogrammed number of extensions in an ICD group are busy, additional incoming calls
can wait in a queue. While callers are waiting in the queue, they can be sent an outgoing message
(OGM) informing the caller of the current situation, or be redirected to another destination or
disconnected depending on the amount of time the caller has been waiting. (→ 1.2.2.4 Queuing
Feature)
– Log-in/Log-out
ICD group members can join (Log-in) or leave (Log-out) their groups manually. After a call is
completed, a preprogrammed time period where users will not receive calls can be assigned
(Wrap-up). This gives time for users to make reports about the previous call without be interrupted
or allows users to not receive calls while they are taking a break. (→ 1.2.2.7 Log-in/Log-out)
– VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers
are answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls
in higher-priority groups to be answered before calls in lower-priority groups. (→ 1.2.2.5 VIP Call)
Hospitality Features
This PBX has several features allowing it to be used effectively and efficiently in a hotel-type
environment. These features allow extensions assigned as hotel operators to change and monitor the
Feature Guide 7