Panasonic KX-TDE100 Features Manual page 60

1.2 Receiving Group Features
Explanation for Queuing Time Table 01:
The call
queues.
Thank you for
calling Panasonic.
The department you
are calling is busy.
Please hold the line.
We will answer your
call shortly.
Conditions
• If the call is transferred to the incoming call distribution group and is handled by the Queuing
Time Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
• Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.)
This feature is also known as Hurry-up Transfer.
• Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Off
Red on
Rapid red flashing
Programming Manual References
PC Programming Manual
2.8.9 [2-6-1] Numbering Plan—Main—Features—Incoming Call Queue Monitor
2.8.18 [2-9] System Options—Option 4—Transfer—Transfer to Busy Extension without BSS Operation
2.9.10 [3-5-1] Incoming Call Distribution Group—Group Settings
→ Overflow Queuing Busy
→ Overflow No Answer
→ Queuing Time Table
→ Miscellaneous—Extension No Answer Redirection Time
→ Miscellaneous—Maximum No. of Busy Extension
2.9.16 [3-7-1] VM(DPT) Group—System Settings—Call Waiting on VM Group
2.9.19 [3-8-1] VM(DTMF) Group—System Settings—Others—Call Waiting on VM Group
2.10.5 [4-1-4] Wired Extension—Flexible Button
60 Feature Guide
Sequence 01 Sequence 02
OGM 01 is sent. Music on Hold
is sent for 30
seconds.
The call is connected to the member
extension as soon as the extension
becomes available.
No queued call
At or under the assigned number for Hurry-up
Over the assigned number for Hurry-up
Queuing Time Table 01
Sequence 03
OGM 03 is sent.
We are sorry to
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.
Calls in the Waiting Queue
Sequence 04
Overflow
destination
Redirects to
answers.
the overflow
destination.