Cisco 7905G Administrator's Manual page 169

Chapter 9 Troubleshooting the Cisco IP Phone Models 7905G and 7912G
Contacting TAC
Debugging
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Related Topics
General Troubleshooting Tips, page 9-1
•
• Contacting TAC, page 9-5
Debugging, page 9-5
•
If you need to contact the Cisco Technical Assistance Center (TAC) as explained
in the "Obtaining Technical Assistance" section on page
provide the following information:
Product type.
•
Software version number, hardware version number, and serial number. To
•
identify these numbers from a phone, choose Menu > Settings > Status >
Firmware Versions. You can also identify the MAC address from the Device
Information area of the Cisco IP Phone web page.
MAC address. To identify this information from a phone, choose Menu >
•
Settings > Network Configuration and scroll to the MAC Address
parameter. You can also identify the MAC address from the Device
Information area of the Cisco IP Phone web page.
You can collect information relating to the operations of a Cisco IP Phone and
store this information in a log file on a server that you specify.This information
can be useful for debugging and troubleshooting.
To collect information for debugging, you will need the prserv.exe tool. This tool
is bundled with the Cisco IP Phone software.
Cisco IP Phone Models 7905G and 7912G Administrator Guide (SIP)
Contacting TAC
xiv, be prepared to
9-5