Performing A Semi-Attended Transfer - AudioCodes 420HD User Manual

User's Manual
6.6.2

Performing a Semi-Attended Transfer

You can perform a semi-attended transfer using the Trans softkey or the TRANSFER key.
Note: The Trans softkey is not available by default on the phone and must be configured in
the configuration file. For more information, see the Administrator's Manual.
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To perform a semi-attended transfer:
1. Anat (2450) receives a call from Brad (2460):
2. Anat answers the call from Brad:
3. Anat uses one of the following methods to transfer the call to a third-party destination:
• Selects the Trans. softkey (use the More button to navigate to it if required)
OR
• Presses the TRANSFER key on the phone.
Music on Hold is played to Brad.
4. The requested third-party destination extension 2440 to transfer the call is entered:
5. Anat presses the Dial softkey to dial the extension 2440.
The requested extension 2440 is dialed:
6. Anat waits for a dial tone and then presses the Trans. softkey or TRANSFER.
The call from Brad is transferred to 2440:
7. Anat presses OK and hangs up the phone before 2440 answers.
Version 2.2.8
6. Performing Advanced Operations
59 420HD IP Phone