Performing A Semi-Consultative Transfer - AudioCodes 430HD User Manual
400hd series
for microsoft skype for business
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- User manual (74 pages) ,
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- Administrator's manual (336 pages)
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User's Manual
7.6.3
Performing a Semi-Consultative Transfer
Instead of consulting extensively with the destination party after they answer, you can transfer the
call immediately after they say hello. Semi-consultative transfer allows you to identify the voice of
the destination party before transferring the call to them, without asking them whether they agree
to take the call or not.
Note:
The feature is by default disabled. Your enterprise network administrator needs to
enable the feature on the phone for the functionality to be available.
To perform a semi-consultative transfer:
1.
Steve asks you – Donald - to transfer him to Hilary. Press the
and select the New Call option.
2.
Enter Hilary's number and press the now-enabled Dial softkey. As soon as you recognize
Hilary's voice when she answers, press the Trans. softkey.
Note:
If your network administrator has not enabled the feature, the Trans. softkey will not be
displayed.
Version 3.0
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430HD and 440HD IP Phone
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