Configuring The Transfer Key To Perform Consultative Transfer; Enabling Semi-Consultative Transfer; Table 3-26: Changing Transfer Key Functionality; Table 3-27: Semi-Consultative Transfer Parameter - AudioCodes 400HD Series Administrator's Manual

3.4.8 Configuring the TRANSFER Key to Perform Consultative
Transfer
The phone's hard TRANSFER key by default performs blind transfer but you can change the
default for the key to perform consultative transfer.
You need to reconfigure the parameter 'voip/signalling/sip/hk_blind_transfer/enable' as
shown in this section.
 To change the TRANSFER key functionality:
Use the table below as reference, and then click Submit.
•
Parameter
voip/signalling/sip/hk_blind_transfer/enable
3.4.9

Enabling Semi-Consultative Transfer

You can enable semi-consultative transfer. The user will then be able to transfer the call after
the party whom the caller requested to be transferred to, picks up the phone.
 To enable semi-consultative transfer:
• Use the table below as reference, and then click Submit.
Parameter
system/semi_attended/enable
Administrator's Manual

Table 3-26: Changing TRANSFER Key Functionality

Table 3-27: Semi-Consultative Transfer Parameter

400HD IP Phones Series - Teams Compatible
Description
Changes the hard TRANSFER key's
functionality from performing blind transfer
(default) to performing consultative transfer.
[0] TRANSFER hard key performs

Consultative Transfer
[1] TRANSFER hard key performs Blind

Transfer (default)
Description
Enables semi-consultative transfer.
[0] [Default] A asks B to transfer A to C.

B puts A on hold, calls C, and waits until C
answers. After C answers, B transfers the
call from A.
[1] A calls C and presses the Trans

softkey when A hears the ringback from
C.
74 Document #: LTRT-09960