Performing A Semi-Consultative Transfer - AudioCodes UC-HRS-457-SPK User Manual

8.5.3

Performing a Semi-Consultative Transfer

Instead of consulting extensively with the destination party after they answer, you can transfer the
call when they say hello. Semi-consultative transfer allows you to identify the voice of the
destination party before transferring the call to them, without asking them whether they agree to
take the call or not.
Note: The feature is by default disabled. For the feature to be available, your enterprise
network administrator must enable it on the AC-HRS device. See the Administrator's Manual
for details.

To perform a semi-consultative transfer:
1. Donald asks you - Alan - to transfer him to Hilary. Touch the Call Menu softkey and select
the menu option Consultation transfer. Donald is put on hold. MoH is played to him.
2. Enter Hilary's number and touch the now-enabled Dial softkey. Before you hear Hilary's
voice, touch the Transfer softkey or press the TRANSFER hard key on the AC-HRS device;
Donald is connected to Hilary.
Note: If your network administrator has not enabled the feature, the Transfer softkey will not
be displayed.
User's Manual 78
Huddle Room Solution
Document #: LTRT-12922