AudioCodes 420HD User Manual page 5

User's Manual
A.1.2.2
A.1.2.3
A.1.2.4
A.1.3 Viewing Missed Calls ......................................................................................................... 72
A.1.4 Configuring Do Not Disturb (DnD) ..................................................................................... 73
A.1.5 Configuring Automatic Forwarding .................................................................................... 73
A.1.6 Configuring the 'Forward No Reply' Timeout as Number of Rings .................................... 73
A.1.7 Automatically Receiving an External Line ......................................................................... 74
A.1.8 Viewing VOICEMAIL Indications Per Line ......................................................................... 74
A.1.9 Listening in Capability for Call Center Supervisors ........................................................... 74
A.1.10 Recording an Agent's Welcome Greeting .......................................................................... 75
A.2 Genesys' Contact Centers ............................................................................................... 76
A.2.1 Softkey Display and Command Menu Options .................................................................. 76
A.2.1.1
A.2.2 Presence Management ...................................................................................................... 78
A.2.3 Logging In .......................................................................................................................... 78
A.2.4 Setting Unavailability Status .............................................................................................. 79
A.2.5 Settings Availability Status ................................................................................................. 79
A.2.6 Logging Out ....................................................................................................................... 79
A.2.7 Configuring Do Not Disturb (DnD) ..................................................................................... 80
A.2.8 Configuring Automatic Forwarding .................................................................................... 80
A.2.9 Listening in Capability for Call Center Supervisors ........................................................... 80
A.2.10 Recording an Agent's Welcome Greeting .......................................................................... 81
Version 2.2.8
Setting Unavailability Status ............................................................................... 71
Setting Availability Status ................................................................................... 72
Logging Out ........................................................................................................ 72
Using the Newer BroadSoft-Style ACD .............................................................. 77
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Contents
420HD IP Phone