Making Two Calls On A Line; Making Multiple Line Calls; Toggling Between Multiple-Line Calls - AudioCodes 420HD User Manual

6.11.3 Making Two Calls on a Line

Up to two calls per line can be made.

To make two calls on a line:
1. Make a call on a line, for example, call M. After establishing this call, press the NEW CALL
softkey; the call with M is automatically put on hold and the NEW CALL screen is displayed.
2. Enter the phone number of a second party (A) or press the
in the directory and press the Dial softkey.
A answers.
3. To toggle between M (on hold) and A, press the navigation control's upper and lower rim
(see Section

6.11.4 Making Multiple Line Calls

Your phone supports multiple line calls. Two extension lines, defined by your administrator, are
supported. Two calls can run simultaneously on each extension line. You can therefore have up
to four calls running on your phone simultaneously, where one is active and three are on hold.
Example scenario:
1. Extension line 1000 calls M
2. Extension line 2000 calls A

To make a multiple line call:
1. When the screen is in idle state, navigate to and select the required line, e.g., 1000.
2. Lift the handset; the NEW CALL screen appears.
3. In the NEW CALL screen, enter the phone number or press the
contact from your directory, e.g., M, whose number is 3000.
4. Press the Dial softkey.
M answers.
5. Press the NEW CALL softkey; the currently active call with M is automatically put on hold
and you're prompted to enter a phone number or select a contact.
6. Before doing this, press the navigation control's left or right rim to navigate to line 2000.
7. Make another call exactly like you made the first call to M (on hold) but on line 2000: Enter a
phone number or select a contact, e.g., A, and press the Dial softkey; A answers.
8. To toggle between M (on hold on line 1000) and A (active on line 2000), press the navigation
control's upper and lower rim (see below).

6.11.5 Toggling Between Multiple-Line Calls

After making calls on two different lines, you can toggle between them. When using two lines, one
line is active while the other is on hold. Toggling between lines therefore involves putting the
currently active call on hold and resuming the previously held call.
The icon indicates an active line.
‫ײ‬
The icon indicates a call that has been put on hold.

To toggle between multiple-line calls:
Press the navigation control's upper or lower rim to select the conversation to resume and

press the Resume softkey.
User's Manual
6.11.6 on page 65).
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420HD IP Phone
softkey to select their entry
softkey to select a
Document #: LTRT-11889