Automatically Receiving An External Line; Viewing Voicemail Indications Per Line; Listening In Capability For Call Center Supervisors - AudioCodes 420HD User Manual

A.1.7

Automatically Receiving an External Line

The phone by default features automatic switching. Users do not need to press the 9 key, for
example, in order to receive an external line; they can directly dial the number of the party they
want. To configure manual switching, consult the network administrator (see the Administrator's
Manual). When configured, users must press the 9 key, for example, to get a line to outside the
enterprise; after pressing the key, they hear a secondary tone. They only then can dial the
number of the party they need.
A.1.8

Viewing VOICEMAIL Indications Per Line

When a phone is in a Multi Line configuration, VOICEMAIL is indicated per line.
The screenshot below shows multiple lines configured.
The shot below shows the screen displayed when you press the VOICEMAIL key on the phone.
A.1.9

Listening in Capability for Call Center Supervisors

Call center supervisors can pick up an agent's phone and listen in on the conversation that the
agent is conducting on headphones with the customer, without the customer at the other end
sensing that the supervisor is listening in (because the supervisor is in effect muted).
See the Administrator's Manual for details on how to configure the feature.
User's Manual 74
420HD IP Phone
Document #: LTRT-11889