Performing A Semi-Consultative Transfer - AudioCodes 445HD User Manual

User's Manual
8.6.3

Performing a Semi-Consultative Transfer

Instead of consulting extensively with the destination party after they answer, you can transfer the
call when they say hello. Semi-consultative transfer allows you to identify the voice of the
destination party before transferring the call to them, without asking them whether they agree to
take the call or not.
Note: The feature is by default disabled. For the feature to be available, your enterprise
network administrator must enable it on the phone. See the Administrator's Manual for details.

To perform a semi-consultative transfer:
1. Steve asks you – Alan - to transfer him to Hilary. Press the Call Menu softkey and select
Consultation transfer.
2. Enter Hilary's number and press Dial. Steve is put on hold. MoH is played to him. Hilary is
rung.
3. When Hilary answers, press the Transfer softkey or press the TRANSFER key on the
phone; Hilary is connected to Steve and you (Alan) are disconnected.
Note: If your network administrator has not enabled the feature, the Transfer softkey will not
be displayed.
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