Softkey Display And Command Menu Options; Presence Management; Table A-1: Broadsoft-Softkey Display States And Command Menu Options - AudioCodes 420HD User Manual

A.1.2

Softkey Display and Command Menu Options

The following tables show the different softkey display states and command menu options that
are available according to your login state and the configured SIP server.

Table A-1: Broadsoft-Softkey Display States and Command Menu Options

State
Idle
Ongoing Call

Presence Management

A.1.2.1
This section describes how to login to and logout from the Call Center SIP server and to update
your presence status when the ACD (Automatic Call Distribution) feature is enabled.
Note:
When the ACD feature is enabled, whenever you login or logout or change your
presence status, these updates are sent to the Call Center SIP server. This server then can
automatically distribute incoming calls to different agents' phones based on their relative
availability. For more information, see the Administrator's Manual.
A.1.2.1.1 Logging in
This section shows you how to log in to the phone. Log in immediately after starting a shift.

To log in to the phone:
1. When the phone's LCD is in idle mode (Logged Out), press the Login softkey; the Log In
screen is displayed:
User's Manual
ACD Disabled
ACD Enabled (logged
out)
ACD Enabled (logged
in)
ACD Disabled
ACD Enabled (logged
out)
ACD Enabled (logged
in
Softkeys Displayed
70
420HD IP Phone
Command Menu
Options
-
Forward

DnD

Missed

Forward

DnD

-
Document #: LTRT-11889