Recording An Agent's Welcome Greeting - AudioCodes 420HD User Manual

User's Manual
A.2.10 Recording an Agent's Welcome Greeting
Agents in a call center can record personal voice greetings which play automatically when calls
come in.
An agent's recorded voice greeting welcomes callers to the service they're seeking. For example:
Thanks for contacting Julie at Southern California Edison, how can I assist you?
Note:
Before using this feature, your network administrator must enable it. For more
information, see the Administrator's Manual.
The feature
Allows agents to record greetings directly on the phones

Replaces cumbersome management from a media server

Replaces ad-libbed amateurish greetings

Gives callers a good first impression of the call center

Professionalizes customer care

Improves agent productivity

Makes customers feel welcome when they consistently hear a cheerful and polite greeting.


To record a welome greeting:
1. Open the Greeting Message screen (MENU key > Settings > Greeting Message).
Note:
While the Greeting menu is open no calls can come in.
2. Press the recording softkey
3. When you finish recording, press the stop softkey
4. Press the
5. Press the Save softkey to save the recording. To delete the message select the Delete
softkey.
Version 2.2.8
and record your welcome greeting (max length: 10 seconds)
softkey to play back your recording.
.
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A. Specific Third-Party Features
420HD IP Phone