Genesys' Contact Centers; Softkey Display And Command Menu Options; Table A-2: Genesys-Softkey Display States And Command Menu Options - AudioCodes 420HD User Manual
400hd series of high definition ip phones
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Also See for 420HD:
- Administrator's manual (336 pages) ,
- User manual (84 pages) ,
- Release notes (34 pages)
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A.2
Genesys' Contact Centers
This section shows how to use AudioCodes IP phones in Genesys contact centers.
Note:
The section is intended mainly for agents / hotline operators.
A.2.1
Softkey Display and Command Menu Options
The following tables show the different softkey display states and command menu options that
are available according to your login state and the configured SIP server.
Table A-2: Genesys-Softkey Display States and Command Menu Options
State
Idle
Ongoing Call
User's Manual
ACD Disabled
ACD Enabled (logged
out)
ACD Enabled (logged
in)
ACD Disabled
ACD Enabled (logged
out)
ACD Enabled (logged
in
Softkeys Displayed
76
420HD IP Phone
Command Menu
Options
-
Forward
DnD
Forward
DnD
-
Document #: LTRT-11889
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