5.8.22 Configuring Call Transfer; Configuring The Transfer Key To Perform Consultative Transfer; Table 5-53: Configuring A Softkey With Attended And Blind Call Transfer Functionality; Table 5-54: Changing Transfer Key Functionality - AudioCodes 405HD Administrator's Manual

5.8.22 Configuring Call Transfer

The network administrator can configure a softkey with attended and blind call transfer
functionality.
 To configure a softkey with attended / blind call transfer functionality:
Use the table as reference:

Table 5-53: Configuring a Softkey with Attended and Blind Call Transfer Functionality

Parameter
personal_settings/soft_keys/ongoing_call/0/ke
y_function

Configuring the TRANSFER Key to Perform Consultative Transfer

5.8.22.1
The phone's hard TRANSFER key by default performs blind transfer but you can change the
default for the key to perform consultative transfer.
You need to reconfigure the parameter 'voip/signalling/sip/hk_blind_transfer/enable' as
shown in this section.
 To change the TRANSFER key functionality:
• Use the table below as reference, and then click Submit.
Parameter
voip/signalling/sip/hk_blind_transfer/enable
Administrator's Manual

Table 5-54: Changing TRANSFER Key Functionality

Description
Default: BLIND_TRANSFER. A softkey with blind
transfer functionality will be displayed in the
phone screen:
Change the default to TRANSFER to configure
the softkey with attended transfer functionality.
Description
[Not applicable to 405HD] Changes the hard
TRANSFER key's functionality from
performing blind transfer (default) to
performing consultative transfer.
0 TRANSFER hard key performs

Consultative Transfer
1 TRANSFER hard key performs Blind

Transfer (default)
116
400HD Series IP Phones
Document #: LTRT-11973