AudioCodes 420HD User Manual page 4

4.12.2 Softkeys ............................................................................................................................. 42
4.12.2.1 Programmable SoftKeys (PSKs) ........................................................................ 43
4.12.2.2 Configuring Softkeys .......................................................................................... 43
4.12.3 Deleting a Configured Softkey ........................................................................................... 45
4.12.3.1 Configuring a Softkey as a Speed Dial............................................................... 45
4.12.3.2 Configuring a Softkey as a Speed Dial + BLF .................................................... 45
4.12.4 Configuring a Navigation Key Position Function ............................................................... 46
4.12.4.1 Removing a Configured Function ....................................................................... 47
5 Performing Basic Operations ................................................................................... 49
5.1 Using Audio Devices ........................................................................................................ 49
5.2 Making Calls .................................................................................................................... 49
5.2.1 Dialing ................................................................................................................................ 50
5.2.2 Redialing ............................................................................................................................ 50
5.2.3 Dialing a Missed Call ......................................................................................................... 51
5.3 Answering Calls ............................................................................................................... 51
5.4 Rejecting Incoming Calls ................................................................................................. 52
5.5 Silencing Incoming Calls .................................................................................................. 52
5.6 Ending an Established Call .............................................................................................. 52
5.7 Viewing Missed, Received and Dialed Calls .................................................................... 52
6 Performing Advanced Operations ........................................................................... 55
6.1 Answering Waiting Calls .................................................................................................. 55
6.2 Placing Calls On Hold ...................................................................................................... 55
6.3 Calling a Contact Listed in the Directory .......................................................................... 55
6.4 Enabling Auto Redial ....................................................................................................... 56
6.5 Pressing a Speed Dial Key to Make a Call ...................................................................... 57
6.6 Transferring Calls ............................................................................................................ 57
6.6.1 Performing an Attended Transfer ...................................................................................... 58
6.6.2 Performing a Semi-Attended Transfer ............................................................................... 59
6.6.3 Performing a Blind Transfer ............................................................................................... 60
6.7 Hosting 3-Way Conference Calls ..................................................................................... 61
6.7.1 Leaving a 3-Way Conference You Set up without Disconnecting the Others ................... 61
6.8 Muting Calls ..................................................................................................................... 61
6.9 Activating Do Not Disturb ................................................................................................. 62
6.10 Retrieving Voice Mail Messages ...................................................................................... 62
6.11 Using Two Lines .............................................................................................................. 63
6.11.1 Choosing an Extension Line .............................................................................................. 63
6.11.2 Making a Call on an Extension Line .................................................................................. 63
6.11.3 Making Two Calls on a Line ............................................................................................... 64
6.11.4 Making Multiple Line Calls ................................................................................................. 64
6.11.5 Toggling Between Multiple-Line Calls ................................................................................ 64
6.11.6 Toggling Between Calls on the Same Line ........................................................................ 65
6.11.7 Answering Calls ................................................................................................................. 65
6.11.8 Ending Calls ....................................................................................................................... 65
6.12 Logging into a Remote HTTP/S Server ........................................................................... 66
7 Troubleshooting ........................................................................................................ 67
A Specific Third-Party Features ................................................................................... 69
A.1 BroadSoft ......................................................................................................................... 69
A.1.1 Monitored Lines Based on BroadSoft's BroadWorks BLF Service .................................... 69
A.1.2 Softkey Display and Command Menu Options .................................................................. 70
A.1.2.1
User's Manual
Presence Management ...................................................................................... 70
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420HD IP Phone
Document #: LTRT-11889