Fujitsu Arrows NX F-01J Instruction Manual page 187

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After Sales Services
■ When problems occur
Before repair, read "Troubleshooting" in this manual for
detailed information (→P177). If the problem still persists,
contact "Technical Inquiries & Repairs" (in Japanese only) on
the last page of this manual.
■ If the result of inquiries indicates that a repair is
required
Take the terminal to DOCOMO-specified repair office. Be sure
to check the opening hours of the office before you go. The
warranty must be presented to receive warranty service. Note
that, repair may take longer time depending on the state of
damage.
■ In the warranty period
･
The terminal is repaired at no charge subject to the
conditions of the warranty.
･
Make sure to bring the warranty for repair. You will be
charged even during the warranty period if the warranty is
not presented or the trouble or damage is caused by your
inappropriate handling (such as damage to external
connection terminals, display, etc.), or when it is not
repaired by a repair counter specified by DOCOMO.
･
The subscriber is charged even during the warranty period
for the repair of failures caused by the use of devices or
consumable items that are not DOCOMO-specified.
■ Repairs may not be possible in the following cases.
･
When, as the result of inspection, corrosion is found due to
exposure to water, condensation or sweat, or any of the
internal boards are damaged or deformed (damage to the
external connection terminals, display, or cracked body
could be the case as well).
･
When it is not repaired by a repair counter specified by
DOCOMO.
* Even in case that a repair is possible, since those conditions are
outside the range of the warranty, a repair is charged.
■ After expiration of the warranty
All repairs that are requested are charged.
■ Replacement parts
Replacement parts (parts required to maintain functions) will
in principle be kept in stock for 4 years after termination of
production.
For details about technical inquiries and repairs, see NTT
DOCOMO website.
https://www.nttdocomo.co.jp/support/trouble/repair/shop/
compatible/index.html (in Japanese only)
However, depending on the malfunctioning part, repair may
not be possible due to a lack of replacement parts. Please
contact a repair counter specified by DOCOMO.
185
Appendix/Index