Brother MFC-B7715DW Online User's Manual page 405

Hide thumbs Also See for MFC-B7715DW:
Table of Contents

Advertisement

Difficulties
Cannot make a copy.
Vertical black line appears in copies.
Copies are blank.
Scanning difficulties
Difficulties
TWAIN or WIA errors appear when starting to scan.
®
(Windows
)
TWAIN or ICA errors appear when starting to scan. (Mac) Make sure the Brother TWAIN driver is selected as the
OCR does not work.
Software difficulties
Difficulties
Cannot install software or print.
Related Information
Troubleshooting
Suggestions
Make sure you pressed Copy and the machine is in Copy
mode.
Black vertical lines on copies are typically caused by dirt
or correction fluid on the glass strip, or the corona wire is
dirty. Clean the glass strip and scanner glass and the
white bar and white plastic above them.
Make sure you are loading the document correctly.
Suggestions
Make sure the Brother TWAIN or WIA driver is selected
as the primary source in your scanning application. For
example, in Nuance
PaperPort
Scan Settings > Select to choose the Brother
TWAIN/WIA driver.
primary source.
You can also scan documents using the ICA Scanner
Driver.
Try increasing the scanning resolution.
Suggestions
®
(Windows
)
Run the install program again. This program will repair
and reinstall the software.
14SE, click Desktop >
399

Hide quick links:

Advertisement

Table of Contents
loading

This manual is also suitable for:

Dcp-b7520dw

Table of Contents