Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit us at
support.brother.com, and click FAQs & Troubleshooting.
BT Call Sign On
Cartridge Error Put the
Black (BK) Toner Cartridge
Put the Toner Cartridge back
Cover is Open
> Error and Maintenance Messages
The back cover of the machine is not
The 2-sided tray is not installed
The BT Call Sign setting is on. You
cannot change the Receive Mode
from Manual to another mode.
The toner cartridge is not installed
Poor telephone line quality caused a
The front cover is not completely
The fuser cover is not completely
closed or paper was jammed in the
back of the machine when you turned
on the power.
The ADF cover is not completely
The other person or other person's
fax machine stopped the call.
The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
The corona wire on the drum unit
must be cleaned.
Close the back cover of the machine
until it locks in the closed position.
Install the 2-sided tray firmly in the
Set the BT Call Sign setting to off.
Pull out the drum unit and toner
cartridge assembly, take out the toner
cartridge, and put it back in the drum
unit again. Put the drum unit and
toner cartridge assembly back in the
If the problem continues, contact
Brother customer service or your local
Send the fax again or connect the
machine to another telephone line. If
the problem continues, contact the
telephone company and ask them to
check your telephone line.
Open and then firmly close the front
cover of the machine.
Close the fuser cover located inside
the back cover of the machine.
Close the ADF cover.
If the error message remains, press
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP).
Remove the jammed paper from the
Clear any debris or scraps of paper
from the ADF unit paper path.
Clean the corona wire on the drum