Page 2: Table Of Contents
Home > Table of Contents Table of Contents Before You Use Your Brother Machine ....................1 Definitions of Notes ............................2 Trademarks ..............................3 Important Note ............................... 4 Introduction to Your Brother Machine....................5 Before Using Your Machine ........................... 6 Control Panel Overview ..........................
Page 3 Prevent Smudged Printouts and Paper Jams (Mac) ................97 Print Options (Mac) ..........................98 Scan..............................103 Scan Using the Scan Button on Your Brother Machine ................104 Scan Photos and Graphics....................... 105 Save Scanned Data to a Folder as a PDF File ................108 Save Scanned Data to a Memory Card or USB Flash Drive.............111...
Page 4 Network Management Software and Utilities ..................... 344 Learn about Network Management Software and Utilities ............... 345 Additional Methods of Configuring Your Brother Machine for a Wireless Network ........346 Before Configuring Your Brother Machine for a Wireless Network........... 347 Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected ™...
Page 5 Upload a Document from an External Memory Device Using Brother Web Connect ...... 405 Download and Print Documents Using Brother Web Connect ............406 Download and Save a Document to an External Memory Device Using Brother Web Connect ..409 FaxForward to Cloud or E-mail ......................411 Google Cloud Print.............................
Page 6 Error and Maintenance Messages ......................449 Transfer Your Faxes or Fax Journal Report ..................464 Error Messages When Using the Brother Web Connect Feature............. 469 Document Jams ............................471 Document is Jammed in the Top of the ADF Unit ................472 Document is Jammed inside the ADF Unit..................
Page 7 Print Reports ............................ 579 Settings and Features Tables......................582 Change Machine Settings from Your Computer..................606 Change the Machine Settings Using Remote Setup ................ 607 Appendix............................619 Specifications ............................. 620 Enter Text on Your Brother Machine ......................629 Brother Numbers............................632...
Page 8: Before You Use Your Brother Machine
Home > Before You Use Your Brother Machine Before You Use Your Brother Machine • Definitions of Notes • Trademarks • Important Note...
Page 9: Definitions Of Notes
Home > Before You Use Your Brother Machine > Definitions of Notes Definitions of Notes We use the following symbols and conventions throughout this User's Guide: WARNING indicates a potentially hazardous situation which, if not avoided, could WARNING result in death or serious injuries.
Page 10: Trademarks
Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. and related companies is under license. Other trademarks and trade names are those of their respective owners.
Page 11: Important Note
2008 in this document represents Windows Server 2008 and Windows Server 2008 R2. • In this User's Guide, the LCD messages of the DCP-J572DW/DCP-J772DW are used unless otherwise specified. • In this User's Guide, the illustrations of the are used unless otherwise specified.
Page 12: Introduction To Your Brother Machine
Home > Introduction to Your Brother Machine Introduction to Your Brother Machine • Before Using Your Machine • Control Panel Overview • LCD Overview • Touchscreen LCD Overview • Settings Screen Overview • Navigate the Touchscreen • ® Access Brother Utilities (Windows...
Page 13: Before Using Your Machine
Before Using Your Machine Before attempting any printing operation, confirm the following: • Make sure you have installed the Brother software and drivers. • For USB or network cable users: Make sure the interface cable is physically secure. Selecting the correct type of paper For high quality printing, it is important to select the correct type of paper.
Page 14: Control Panel Overview
Home > Introduction to Your Brother Machine > Control Panel Overview Control Panel Overview MFC-J491DW 1. 1.8"(44.9 mm) Liquid Crystal Display (LCD) Displays messages to help you set up and use the machine. 2. Mode buttons Press to switch the machine to Fax mode.
Page 15 • Press to look up and dial numbers that are stored in the machine's memory. Press to configure the wireless settings while the machine is idle. a or b Press to scroll through the menus and options. d or c •...
Page 16 DCP-J572DW 1. 1.8"(44.9 mm) Liquid Crystal Display (LCD) Displays messages to help you set up and use the machine. 2. Number of Copies Press + to increase or - to decrease the number of copies. 3. Warning icon The warning icon lights up when there is an error or maintenance message.
Page 17 Stop/Exit • Press to stop an operation. • Press to exit from a menu. 7. Start buttons Mono Start • Press to start making copies in monochrome. • Press to start scanning documents (in colour or monochrome depending on the scan setting). Colour Start •...
Page 18 , it will still clean the print head periodically to maintain print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to a power source at all times. Related Information • Introduction to Your Brother Machine • Near-Field Communication (NFC)
Page 19: Lcd Overview
Home > Introduction to Your Brother Machine > LCD Overview LCD Overview Related Models: DCP-J572DW/MFC-J491DW MFC-J491DW This screen shows the machine’s status when the machine is idle. When displayed, this indicates that your machine is ready for the next command.
Page 20 A three-level indicator in each of the Home screens displays the current wireless signal strength. The wireless access point cannot be detected. The wireless setting is disabled. You can configure wireless settings by pressing WiFi on the control panel. Related Information • Introduction to Your Brother Machine...
Page 21: Touchscreen Lcd Overview
Home > Introduction to Your Brother Machine > Touchscreen LCD Overview Touchscreen LCD Overview Related Models: DCP-J772DW/MFC-J690DW/MFC-J890DW MFC-J690DW/MFC-J890DW You can switch Home screens by pressing d or c. ® From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens.
Page 22 [Fax] / [Copy] / [Scan] / [Photo] / [Web] / [Apps] / [Download Software] 8. Information icon New information from Brother appears in the information bar when the notification settings such as [Message from Brother] and [Firmware Auto Check] are set to [On].
Page 23 DCP-J772DW You can switch Home screens by pressing d or c. From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens. Home Screen This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your machine is ready for the next command.
Page 24 [Copy] / [Scan] / [Photo] / [Web] / [Apps] / [Download Software] 7. Information icon New information from Brother appears in the information bar when the notification settings such as [Message from Brother] and [Firmware Auto Check] are set to [On].
Page 25 • Error and Maintenance Messages...
Page 26: New Information From Brother
> New Information from Brother New Information from Brother Related Models: DCP-J772DW/MFC-J690DW/MFC-J890DW New information from Brother appears in the information bar when the notification settings such as [Message from Brother] and [Firmware Auto Check] are set to [On]. Press to view the details.
Page 27: Settings Screen Overview
Settings Screen Overview Related Models: DCP-J772DW/MFC-J690DW/MFC-J890DW MFC-J690DW The touchscreen shows the machine's status when you press [Settings]. Use the Settings menu to access all of your Brother machine's settings. 1. [Maintenance] Press to access the following menus: • [Improve Print Quality] •...
Page 28 Press to access a menu of all of your machine's settings. MFC-J890DW The touchscreen shows the machine's status when you press [Settings]. Use the Settings menu to access all of your Brother machine's settings. 1. [Maintenance] Press to access the following menus: •...
Page 29 DCP-J772DW The touchscreen shows the machine's status when you press [Settings]. Use the Settings menu to access all of your Brother machine's settings. 1. [Maintenance] Press to access the following menus: • [Improve Print Quality] • [Print Head Cleaning] •...
Page 30: Navigate The Touchscreen
Home > Introduction to Your Brother Machine > Navigate the Touchscreen Navigate the Touchscreen Related Models: DCP-J772DW/MFC-J690DW/MFC-J890DW Press your finger on the LCD to operate it. To display and access all the options, press d c or a b on the LCD to scroll through them.
Page 31: Access Brother Utilities (Windows ® )
Introduction to Your Brother Machine > Access Brother Utilities (Windows ® Access Brother Utilities (Windows Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer. 1. Do one of the following: ®...
Page 32: Uninstall The Brother Software And Drivers (Windows ® )
(Start) > All Programs > Brother > Brother Utilities. ® • Windows Tap or click (Brother Utilities) either on the Start screen or the desktop. ® • Windows Move your mouse to the lower left corner of the Start screen and click (if using a touch-based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
Page 33: Paper Handling
Home > Paper Handling Paper Handling • Load Paper • Load Documents...
Page 34: Load Paper
Home > Paper Handling > Load Paper Load Paper • Load Paper in the Paper Tray • Load Photo or Photo L Paper in Photo Paper Tray • Load Paper in the Manual Feed Slot • Unprintable Area • Paper Settings •...
Page 35: Load Paper In The Paper Tray
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray Load Paper in the Paper Tray • Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray • Load Legal Size Paper in the Paper Tray •...
Page 36 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
Page 37 5. Fan the stack of paper well to avoid paper jams and misfeeds. Always make sure the paper is not curled or wrinkled. 6. Gently load paper in the paper tray with the printing surface face down. Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.
Page 38 IMPORTANT • Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems. • Loading more than 20 sheets of Photo 2L (13 x 18 cm) paper may cause paper jams. To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding.
Page 39 • Change the Check Paper Size Setting • Choose the Right Print Media • Change the Paper Size and Paper Type...
Page 40 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Legal Size Paper in the Paper Tray Load Legal Size Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
Page 41 5. Gently press and slide the paper width guides (1) and the paper length guide (2) to fit the paper size. 6. Fan the stack of paper well to avoid paper jams and misfeeds. Always make sure the paper is not curled or wrinkled. 7.
Page 42 Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper. IMPORTANT Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.
Page 43 11. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Related Information • Load Paper in the Paper Tray...
Page 44 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Photo Paper in the Paper Tray Load Photo Paper in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
Page 45 5. Close the output paper tray cover. 6. Load up to 20 sheets of photo paper with the printing surface face down. Loading more than 20 sheets of photo paper may cause paper jams. 7. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray.
Page 46 9. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Related Information • Load Paper in the Paper Tray • Change the Check Paper Size Setting • Choose the Right Print Media •...
Page 47 Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Envelopes in the Paper Tray Load Envelopes in the Paper Tray • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size.
Page 48 IMPORTANT If envelopes are "double-feeding," load one envelope in the paper tray at a time. 5. Close the output paper tray cover. 6. Slowly push the paper tray completely into the machine. 7. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Related Information •...
Page 49 • Choose the Right Print Media • Change the Paper Size and Paper Type...
Page 50: Load Photo Or Photo L Paper In Photo Paper Tray
> Load Photo or Photo L Paper in Photo Paper Tray Load Photo or Photo L Paper in Photo Paper Tray Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW Use the photo paper tray, which is located on the top of the output paper tray cover, to print on Photo (10 x 15 cm) or Photo L (89 x 127 mm) size paper.
Page 51 5. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray. 6. Slowly push the paper tray completely into the machine. Do not open the paper support and the paper support flap when using the photo paper tray.
Page 52: Load Paper In The Manual Feed Slot
Load Paper > Load Paper in the Manual Feed Slot Load Paper in the Manual Feed Slot Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW Load special print media in this slot, one sheet at a time. NOTE To prevent dust from entering the machine, be sure to close the cover if you are not using the manual feed slot.
Page 53 4. Load only one sheet of paper in the manual feed slot with the printing surface face up.
Page 54 When using envelopes, load the envelopes with the printing surface face up and the flap on the left as shown in the illustration. See Related Information. IMPORTANT • DO NOT load more than one sheet of paper in the manual feed slot at any time. Doing this may cause a paper jam.
Page 55 • If the document does not fit on one sheet, the machine will prompt you to load another sheet of paper. Place another sheet of paper in the manual feed slot, and then press [OK] on the machine's control panel. •...
Page 56: Unprintable Area
Home > Paper Handling > Load Paper > Unprintable Area Unprintable Area The unprintable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on.
Page 57: Paper Settings
Home > Paper Handling > Load Paper > Paper Settings Paper Settings • Change the Paper Size and Paper Type • Change the Check Paper Size Setting • Shrink Page Size of an Oversized Incoming Fax...
Page 58 Select [General Setup]. Press OK. b. Select [Paper Type]. Press OK. c. Select [Plain Paper], [Inkjet Paper], [Brother BP71] or [Other Glossy]. Press OK. d. Select [Paper Size]. Press OK. e. Select the paper size option you want, and then press OK.
Page 59 If this setting is set to [On] and you pull the paper tray out of the machine, the LCD displays a message asking if you want to change the Paper Size and Paper Type settings. The default setting is [On]. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1.
Page 60: Acceptable Paper And Other Print Media
Basic tab of the printer driver or in the Paper Type setting on the machine. • When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. • When using photo paper, remove each sheet at once to prevent smudging or paper jams.
Page 61 Media Recommended Print Media For the best print quality, we recommend using the Brother paper listed in the table. If Brother paper is not available in your country, we recommend testing various paper types before purchasing large quantities. Brother paper...
Page 62 Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Handle and Use Print Media Handle and Use Print Media • Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Page 63 Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > About Envelopes About Envelopes • Use envelopes that weigh from 80 to 95 gsm. • Some envelope sizes require that you set margins in the application. Make sure you do a test print first before printing many envelopes.
Page 64 • Load Envelopes in the Paper Tray • Load Paper in the Manual Feed Slot...
Page 65 Home > Paper Handling > Load Paper > Acceptable Paper and Other Print Media > Choose the Right Print Media Choose the Right Print Media • Paper Type and Paper Size for Each Operation • Paper Capacity of the Paper Trays •...
Page 66 162 x 229 mm DL Envelope 110 x 220 mm Com-10 104.7 x 241.3 Monarch 98.4 x 190.5 mm - MFC models only DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW only Supported only in some countries. Supported only in some countries. Related Information • Choose the Right Print Media...
Page 67 Paper Size Paper Tray Letter, A4, Legal, Executive, Plain Paper, Recycled (MFC-J890DW) 150 B5 (JIS), A5, B6 (JIS), A6, Paper (DCP-J572DW/ Envelopes (C5, Com-10, DCP-J772DW/ DL, Monarch), Photo (10 x MFC-J491DW/ 15 cm), Photo 2L (13 x 18 MFC-J690DW) 100...
Page 68 Up to 0.15 mm Index Card Envelopes 80 to 95 gsm Up to 0.52 mm BP71 260 gsm paper is specially designed for Brother inkjet machines. Up to 300 gsm for Manual Feed Slot (DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW） Related Information • Choose the Right Print Media •...
Page 69: Load Documents
Home > Paper Handling > Load Documents Load Documents • Load Documents in the Automatic Document Feeder (ADF) • Load Documents on the Scanner Glass • Unscannable Area...
Page 70: Load Documents In The Automatic Document Feeder (Adf)
Home > Paper Handling > Load Documents > Load Documents in the Automatic Document Feeder (ADF) Load Documents in the Automatic Document Feeder (ADF) Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW The ADF can hold multiple pages and feeds each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the pages before placing them in the ADF.
Page 71 Related Information • Load Documents • Copy a Document • Error and Maintenance Messages • Telephone and Fax Problems • Other Problems...
Page 72: Load Documents On The Scanner Glass
Home > Paper Handling > Load Documents > Load Documents on the Scanner Glass Load Documents on the Scanner Glass Use the scanner glass to fax, copy, or scan one page at a time. Document Sizes Supported Length: Up to 297 mm Width: Up to 215.9 mm Weight:...
Page 73: Unscannable Area
Home > Paper Handling > Load Documents > Unscannable Area Unscannable Area The unscannable area of a page depends on the settings in the application you are using. The figures below show the typical unscannable measurements. Usage Document Size Top (1) Left (2) Bottom (3) Right (4)
Page 74: Print
Home > Print Print • ® Print from Your Computer (Windows • Print from Your Computer (Mac)
Page 75: Print From Your Computer (Windows ® )
® Home > Print > Print from Your Computer (Windows ® Print from Your Computer (Windows • ® Print a Photo (Windows • ® Print a Document (Windows • ® Cancel a Print Job (Windows • ® Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows •...
Page 76: Print A Photo (Windows ® )
• For best results, use Brother paper. • When you print on Brother photo paper, load one extra sheet of the same photo paper in the paper tray. 4. Click the Basic tab. 5. Click the Media Type drop-down list, and then select the type of paper you are using.
Page 77 ® • Print Settings (Windows...
Page 78: Print A Document (Windows ® )
® Print a Document (Windows 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 79: Cancel A Print Job (Windows ® )
® ® Home > Print > Print from Your Computer (Windows > Cancel a Print Job (Windows ® Cancel a Print Job (Windows If a print job was sent to the print queue and did not print, or was sent to the print queue in error, you may have to delete it to allow subsequent jobs to print.
Page 80: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Windows ® )
® (Windows 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears. 3. Click the Basic tab.
Page 81: Print As A Poster (Windows ® )
Enlarge your print size and print the document in poster mode. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button.
Page 82: Print On Both Sides Of The Paper Automatically (Automatic 2-Sided Printing) (Windows ® )
If the paper is thin, it may wrinkle. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 83 Option for Portrait Description Short Edge (Top) Short Edge (Bottom) Option for Landscape Description Long Edge (Top) Long Edge (Bottom) Short Edge (Right) Short Edge (Left) 8. Select the Binding Offset check box if you want to specify the offset for binding in inches or millimetres. 9.
Page 84 Related Information ® • Print from Your Computer (Windows ® • Print Settings (Windows ® • Print as a Booklet Automatically (Windows...
Page 85: Print As A Booklet Automatically (Windows ® )
If the paper is thin, it may wrinkle. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 86 Option for Landscape Description Top Binding Bottom Binding 8. Select one of the options from the Booklet Printing Method menu. Option Description All Pages at Every page will be printed in booklet format (four pages to every piece of paper, two pages Once per side).
Page 87: Print A Colour Document In Greyscale (Windows ® )
Greyscale mode prints your document in 256 levels of greyscale. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button.
Page 88: Prevent Smudged Printouts And Paper Jams (Windows ® )
1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button. The printer driver window appears.
Page 89: Use A Preset Print Profile (Windows ® )
Print Profiles are presets designed to give you quick access to frequently-used printing configurations. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button.
Page 90 Related Information ® • Print from Your Computer (Windows ® • Create or Delete Your Print Profile (Windows ® • Print Settings (Windows...
Page 91 Add up to 20 new print profiles with customised settings. 1. Select the print command in your application. 2. Select Brother MFC-XXXX Printer (where XXXX is the name of your model), and then click the printing properties or preferences button.
Page 92: Change The Default Print Settings (Windows ® )
Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. 2. Right-click the Brother MFC-XXXX Printer icon (where XXXX is your model name), and then select Printer properties. If printer driver options appear, select your printer driver.
Page 93: Print Settings (Windows ® )
® ® Home > Print > Print from Your Computer (Windows > Print Settings (Windows ® Print Settings (Windows Basic Tab 1. Media Type Select the type of media you want to use. To achieve the best print results, the machine automatically adjusts its print settings according to the selected media type.
Page 94 Borderless Select this option to print photos without borders. Because the image data is created slightly larger than the paper size you are using, this will cause some cropping of the photo edges. You may not be able to select the Borderless option for some combinations of media type and quality, or from some applications.
Page 95 Advanced Tab 1. Colour / Greyscale Select colour or greyscale printing. The print speed is faster in greyscale mode than it is in colour mode. If your document contains colour and you select greyscale mode, your document will be printed using 256 levels of greyscale.
Page 96 Retrieve Printer's Colour Data Select this option to optimise the print quality using the machine's factory settings, which are set specifically for your Brother machine. Use this option when you have replaced the machine or changed the machine's network address.
Page 97 ® • Print as a Booklet Automatically (Windows ® • Use a Preset Print Profile (Windows ® • Change the Default Print Settings (Windows • Change the Print Setting Options When Having Printing Problems...
Page 98: Print From Your Computer (Mac)
Home > Print > Print from Your Computer (Mac) Print from Your Computer (Mac) • Print a Photo (Mac) • Print a Document (Mac) • Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac) • Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac) •...
Page 99: Print A Photo (Mac)
For best results, use Brother paper. • When you print on Brother photo paper, load one extra sheet of the same photo paper in the paper tray. 2. From an application, such as Apple Preview, click the File menu, and then select Print.
Page 100: Print A Document (Mac)
1. Make sure you have loaded the correct size paper in the paper tray. 2. From an application, such as Apple TextEdit, click the File menu, and then select Print. 3. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button.
Page 101: Print On Both Sides Of The Paper Automatically (Automatic 2-Sided Printing) (Mac)
Printing) (Mac) 1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button. 3. Select the Orientation option that matches the way you want the document to print.
Page 102: Print More Than One Page On A Single Sheet Of Paper (N In 1) (Mac)
Print More Than One Page on a Single Sheet of Paper (N in 1) (Mac) 1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button.
Page 103: Print A Colour Document In Greyscale (Mac)
Greyscale mode prints your document in 256 levels of greyscale. 1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button.
Page 104: Prevent Smudged Printouts And Paper Jams (Mac)
1. From an application, such as Apple TextEdit, click the File menu, and then select Print. 2. Select Brother MFC-XXXX (where XXXX is your model name). For more page setup options, click the Show Details button.
Page 105: Print Options (Mac)
Home > Print > Print from Your Computer (Mac) > Print Options (Mac) Print Options (Mac) Page Setup 1. Paper Size Select the size of the paper you want to use. You can either choose from standard paper sizes or create a custom paper size.
Page 106 Layout 1. Pages per Sheet Select the number of pages to print on a single sheet of paper. 2. Layout Direction Select the page order when printing multiple pages on a single sheet of paper. 3. Border Select the type of border to use when printing multiple pages on a single sheet of paper. 4.
Page 107 Paper Handling 1. Collate pages Select this option to print sets of multi-page documents in the original page order. When this option is selected, one complete copy of your document will print, and then reprint according to the number of copies you choose.
Page 108 Print Settings 1. Media Type Select the type of media you want to use. To achieve the best print results, the machine automatically adjusts its print settings according to the selected media type. 2. Slow Drying Paper Select this option if you use a type of plain paper on which ink dries slowly. This option may cause slight blurring of the text.
Page 109 Sometimes, the movement of the print head may vary due to environmental conditions. This may be seen when you print vertical lines and they do not align. If you encounter this problem, turn off the Bi- Directional Printing feature. Color Settings 1.
Page 110: Scan
Home > Scan Scan • Scan Using the Scan Button on Your Brother Machine • ® Scan from Your Computer (Windows • Scan from Your Computer (Mac)
Page 111: Scan Using The Scan Button On Your Brother Machine
Home > Scan > Scan Using the Scan Button on Your Brother Machine Scan Using the Scan Button on Your Brother Machine • Scan Photos and Graphics • Save Scanned Data to a Folder as a PDF File • Save Scanned Data to a Memory Card or USB Flash Drive •...
Page 112: Scan Photos And Graphics
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Scan Photos and Graphics Scan Photos and Graphics Send scanned photos or graphics directly to your computer. Use the Scan button on the machine to make temporary changes to the scan settings. To make permanent ®...
Page 113 To use the [Options] or [Set at Device] setting, a computer with either ControlCenter4 (Windows or Brother iPrint&Scan (Mac) software installed must be connected to the machine. 5. Select the scan settings you want to change, and then press [OK].
Page 114 Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 115: Save Scanned Data To A Folder As A Pdf File
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Save Scanned Data to a Folder as a PDF File Save Scanned Data to a Folder as a PDF File Scan documents and save them to a folder on your computer as PDF files.
Page 116 To use the [Options] or [Set at Device] settings, a computer with ControlCenter4 (Windows ) or Brother iPrint&Scan (Mac) installed must be connected to the machine. 5. Select the scan settings you want to change, and then press [OK]. Option Description Select the scan type for your document.
Page 117 The machine starts scanning. If using the machine's scanner glass, follow the LCD instructions to complete the scanning job. Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 118: Save Scanned Data To A Memory Card Or Usb Flash Drive
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Save Scanned Data to a Memory Card or USB Flash Drive Save Scanned Data to a Memory Card or USB Flash Drive Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW Scan documents and save them directly to a memory card or USB flash drive without using a computer.
Page 119 2. Open the machine's media slot cover. 3. Insert a memory card or USB flash drive into your machine. The LCD screen automatically changes. 4. Press [Scan to Media]. 5. Do one of the following: • To change the settings, press [Options], and then go to the next step. To set your own default settings: after making changes to settings, press the [Set New Default] option, and then press [Yes].
Page 120 Related Information • Scan Using the Scan Button on Your Brother Machine • Compatible Media...
Page 121 Compatible Media Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW Your Brother machine has media drives (slots) for use with common data storage and digital camera media. IMPORTANT The USB direct interface supports only USB flash drives and digital cameras that use the USB mass storage standard.
Page 122: Scan Multiple Business Cards And Photos (Auto Crop)
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Scan Multiple Business Cards and Photos (Auto Crop) Scan Multiple Business Cards and Photos (Auto Crop) Related Models: MFC-J890DW You can scan multiple documents placed on the scanner glass. The machine will scan each document and use the Auto Crop feature to create separate files or a single multi-page file.
Page 123 Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 124: Scan To An Editable Text File Using Ocr
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Scan to an Editable Text File Using Scan to an Editable Text File Using OCR Related Models: DCP-J772DW/MFC-J491DW/MFC-J690DW/MFC-J890DW Your machine can convert characters in a scanned document to text using optical character recognition (OCR) technology.
Page 125 To use the [Options] or [Set at Device] setting, a computer with either ControlCenter4 (Windows or Brother iPrint&Scan (Mac) software installed must be connected to the machine. 5. Select the scan settings you want to change, and then press [OK].
Page 126 6. Press [Start]. The machine starts scanning. If using the machine's scanner glass, follow the LCD instructions to complete the scanning job. Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 127: Scan To Email Attachment
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Scan to Email Attachment Scan to Email Attachment Send a scanned document as an email attachment. • Use the Scan button on the machine to make temporary changes to the scan settings. To make permanent ®...
Page 128 To use the [Options] or [Set at Device] setting, a computer with either ControlCenter4 (Windows or Brother iPrint&Scan (Mac) software installed must be connected to the machine. 5. Select the scan settings you want to change, and then press [OK].
Page 129 The machine scans the document and saves it as a file attachment. It then launches your email application and opens a new, blank email message with the scanned file attached. Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 130: Web Services For Scanning On Your Network (Windows ® 7, Windows ® 8 And Windows ® 10)
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Web Services for Scanning on ® ® ® Your Network (Windows 7, Windows 8 and Windows ® ® Web Services for Scanning on Your Network (Windows 7, Windows ®...
Page 131 Make sure you have installed the Brother software and drivers. • Verify that the host computer and the Brother machine are on the same subnet, or that the router is correctly configured to pass data between the two devices. •...
Page 132 • Certain characters in the messages displayed on the LCD may be replaced with spaces if the language settings of your OS and your Brother machine are different. • If the LCD displays an insufficient memory error message, choose a smaller size in the Paper size setting or a lower resolution in the Resolution (DPI) setting.
Page 133 2. Right-click the machine icon, and then select Scan profiles..The Scan Profiles dialog box appears. 3. Select the scan profile you want to use. 4. Make sure the scanner selected in the Scanner list is a Brother machine that supports Web Services for scanning, and then click the Set as Default button.
Page 134: Change Scan Button Settings From Controlcenter4 (Windows ® )
Home > Scan > Scan Using the Scan Button on Your Brother Machine > Change Scan Button Settings from ® ControlCenter4 (Windows ® Change Scan Button Settings from ControlCenter4 (Windows 1. Click the (ControlCenter4) icon in the task tray, and then click Open.
Page 135 Each tab corresponds to a scan feature, as described below. These settings can be changed. Click the tabs, and then change the settings. Tab Name Corresponding Feature Image Scan to Image Scan to OCR E-mail Scan to Email File Scan to File Settings Applicable Features Image...
Page 136 File Size Priority Adjust the data compression ratio of the scanned image. Change the file size by moving the File Size Priority slider to the right or left. Resolution Select a scanning resolution from the Resolution drop-down list. Higher resolutions take more memory and transfer time, but produce a finer scanned image.
Page 137 Show on your computer screen the number of total pages saved, and blank pages skipped. Default Select this option to restore all settings to their factory setting values. Related Information • Scan Using the Scan Button on Your Brother Machine...
Page 138: Change Scan Button Settings From Brother Iprint&Scan (Mac)
1. In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then follow the on-screen instructions to select your Brother machine.
Page 139: Scan From Your Computer (Windows ® )
> Scan from Your Computer (Windows ® Scan from Your Computer (Windows There are several ways you can use your computer to scan photos and documents on your Brother machine. Use the software applications provided by Brother, or use your favourite scanning application. •...
Page 140: Scan Using Controlcenter4 Home Mode (Windows ® )
® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® (Windows ® Scan Using ControlCenter4 Home Mode (Windows Use ControlCenter4 Home Mode to access your machine's main features. • ® Scan Using ControlCenter4 Home Mode (Windows •...
Page 141 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows ® Scan Using ControlCenter4 Home Mode (Windows Select Home Mode as the mode setting for ControlCenter4. 1.
Page 142 Related Information ® • Scan Using ControlCenter4 Home Mode (Windows ® • Select Document Type Using ControlCenter4 Home Mode (Windows ® • Change Scan Size Using ControlCenter4 Home Mode (Windows ® • Crop a Scanned Image Using ControlCenter4 Home Mode (Windows ®...
Page 143 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Select Document Type Using ® ControlCenter4 Home Mode (Windows ® Select Document Type Using ControlCenter4 Home Mode (Windows •...
Page 144 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Select Document Type Using ® ® ControlCenter4 Home Mode (Windows > Custom Scan Settings (Windows ®...
Page 145 Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image. If the scanned image is too light, set a lower brightness level and scan the document again. If the image is too dark, set a higher brightness level and scan the document again.
Page 146 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Change Scan Size Using ® ControlCenter4 Home Mode (Windows ® Change Scan Size Using ControlCenter4 Home Mode (Windows For faster scan speeds, select the exact size of your document from the Scan Size drop-down menu.
Page 147 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Crop a Scanned Image Using ® ControlCenter4 Home Mode (Windows ® Crop a Scanned Image Using ControlCenter4 Home Mode (Windows The crop tool on the Image Editing Toolbar lets you trim unwanted areas from your scanned image.
Page 148 a. Expands the scanned image so that the entire image fits in the window. b. Zooms in on the image. c. Zooms out of the image. d. Rotates the image counter-clockwise 90 degrees. e. Rotates the image clockwise 90 degrees. Click and drag the frame to adjust the area to be cropped.
Page 149 ControlCenter4 Home Mode (Windows ® Print Scanned Data Using ControlCenter4 Home Mode (Windows Scan a document on your Brother machine, and then print copies using the printer driver features that are available in ControlCenter4. 1. Scan a document. 2. Click Print.
Page 150 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Using ControlCenter4 Home Mode (Windows > Open with an Application Using ® ControlCenter4 Home Mode (Windows Open with an Application Using ControlCenter4 Home Mode ®...
Page 151 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows Save Scanned Data to a Folder as a PDF File Using ControlCenter4 ®...
Page 152 To save the document as a password-protected PDF, select Secure PDF Single-Page (*.pdf) or Secure PDF Multi-Page (*.pdf) from the File Type drop-down list, click , and then type the password. 10. To change the file name, click the Change button, if needed. 11.
Page 153 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Home Mode ® ® (Windows > Scan Settings for ControlCenter4 Home Mode (Windows ® Scan Settings for ControlCenter4 Home Mode (Windows Settings Applicable Features Open Send E- Save with an mail...
Page 154 • Microsoft Excel 2003, XP (*.xls) Target Application Select the destination application from the drop-down list. OCR Language Set the optical character recognition (OCR) language to match the language of the scanned document's text (Available only for certain models). File Name Click Change to change the file name's prefix.
Page 155: Scan Using Controlcenter4 Advanced Mode (Windows ® )
® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® (Windows ® Scan Using ControlCenter4 Advanced Mode (Windows ControlCenter4 Advanced Mode gives you more control over the details of your machine's features and allows you to customise one-button scan actions.
Page 156 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows Scan Photos and Graphics Using ControlCenter4 Advanced Mode ® (Windows Send scanned photos or graphics directly to your computer. Select Advanced Mode as the mode setting for ControlCenter4.
Page 157 5. Change the scan settings, such as file format, file name, destination folder, resolution and colour, if needed. • To change the file name, click Change. • To change Destination Folder, click the folder icon. • To preview and configure the scanned image, select the PreScan check box. 6.
Page 158 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® (Windows > Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode ® (Windows Save Scanned Data to a Folder as a PDF File Using ControlCenter4 ®...
Page 159 4. Click the File button. The scan settings dialog box appears. 5. Click the File Type drop-down list, and then select a PDF file. To save the document as a password-protected PDF, select Secure PDF Single-Page (*.pdf) or Secure PDF Multi-Page (*.pdf) from the File Type drop-down list, click , and then type the password.
Page 160 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode ®...
Page 161 4. Click the File button. The scan settings dialog box appears. 5. Select the ID Card Scan check box. The instruction dialog box appears. 6. Read the instructions on the screen, and then click OK. 7. Change the scan settings, such as file format, file name, scan location, resolution and colour, if needed. 8.
Page 162 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows Scan to Email Attachment Using ControlCenter4 Advanced Mode ® (Windows Send a scanned document as an email attachment. •...
Page 163 5. Change the scan settings, such as file format, file name, destination folder, resolution and colour, if needed. • To change the file name, click Change. • To change Destination Folder, click the folder icon. • To preview and configure the scanned image, select the PreScan check box. 6.
Page 164 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced ®...
Page 165 5. Change the scan settings, such as file format, file name, destination folder, resolution and colour, if needed. • To change the file name, click Change. • To change Destination Folder, click the folder icon. • To preview and configure the scanned image, select the PreScan check box. 6.
Page 166 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan to an Office File Using ControlCenter4 Advanced Mode (Windows Scan to an Office File Using ControlCenter4 Advanced Mode ® (Windows ®...
Page 167 ® Home > Scan > Scan from Your Computer (Windows > Scan Using ControlCenter4 Advanced Mode ® ® (Windows > Scan Settings for ControlCenter4 Advanced Mode (Windows ® Scan Settings for ControlCenter4 Advanced Mode (Windows Settings Applicable Features Image E-mail File File Type Target Application...
Page 168 For OCR: • Text (*.txt) • HTML 3.2 (*.htm) • HTML 4.0 (*.htm) • Searchable PDF Single-Page (*.pdf) • Searchable PDF Multi-Page (*.pdf) • WordPad (*.rtf) • RTF Word 2000 (*.rtf) • WordPerfect 9, 10 (*.wpd) • Microsoft Excel 2003, XP (*.xls) For E-mail and File: •...
Page 169 • Grey (Error Diffusion) Use for photographic images or graphics. (Error Diffusion is a method for creating simulated grey images without using true grey dots. Black dots are put in a specific pattern to give a grey appearance.) • True Grey Use for photographic images or graphics.
Page 170: Scan Using Nuance ™ Paperport ™ 14Se Or Other Windows ® Applications
5. From the available Scanners list, select TWAIN: TW-Brother MFC-XXXX or TWAIN: TW-Brother MFC- XXXX LAN (where MFC-XXXX is the model name of your machine). To use the WIA driver, select the Brother driver that has "WIA" as the prefix.
Page 171 8. Adjust the settings in the Scanner Setup dialog box, if needed. 9. Click the Document Size drop-down list, and then select your document size. 10. Click PreScan if you want to preview your image and crop unwanted portions before scanning. 11.
Page 172 ® ™ ™ Home > Scan > Scan from Your Computer (Windows > Scan Using Nuance PaperPort 14SE or Other ® ® Windows Applications > TWAIN Driver Settings (Windows ® TWAIN Driver Settings (Windows Note that the item names and assignable values will vary depending on the machine. 1.
Page 173 • Grey (Error Diffusion) Use for photographic images or graphics. (Error Diffusion is a method for creating simulated grey images without using true grey dots. Black dots are put in a specific pattern to give a grey appearance.) • True Grey Use for photographic images or graphics.
Page 174 • Remove Background Colour Remove the base colour of documents to make the scanned data more legible. Colour Drop Select a colour to remove from the scanned image. Boldface Formatting Emphasise the characters of the original by making them bold. Blurred Character Correction Correct the broken or incomplete characters of the original to make them easier to read.
Page 175: Scan Using Windows ® Fax And Scan
6. Adjust the settings in the Scanner Setup dialog box, if needed. The scanner resolution can be set to a maximum of 1200 dpi. If you want to scan at higher resolutions, use the Scanner Utility software of Brother Utilities. 7. Click Scan.
Page 176 ® • WIA Driver Settings (Windows...
Page 177 ® ® Home > Scan > Scan from Your Computer (Windows > Scan Using Windows Fax and Scan > WIA ® Driver Settings (Windows ® WIA Driver Settings (Windows Paper source Select the Document Feeder or Flatbed option from the drop-down list. Picture Type (Image Type) Select Color picture, Grayscale picture, Black and white picture or text , or Custom Settings for the type of document you want to scan.
Page 178 Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image. If the scanned image is too light, set a lower brightness level and scan the document again. If the image is too dark, set a higher brightness level and scan the document again.
Page 179: Install Bookscan Enhancer And Whiteboard Enhancer (Windows ® )
• You must be logged on with Administrator access privileges. 1. Click (Brother Utilities). 2. Select your machine from the drop-down list. 3. Select Do More in the left navigation bar. 4. Click BookScan&WhiteBoard Suite and follow the on-screen instructions to install.
Page 180: Scan From Your Computer (Mac)
> Scan from Your Computer (Mac) Scan from Your Computer (Mac) There are several ways you can use your Mac to scan photos and documents on your Brother machine. Use the software applications provided by Brother or your favourite scanning application.
Page 181: Scan Using Brother Iprint&Scan (Mac)
1. In the Finder menu bar, click Go > Applications, and then double-click the iPrint&Scan icon. The Brother iPrint&Scan screen appears. 2. If your Brother machine is not selected, click the Select your Machine button, and then follow the on-screen instructions to select your Brother machine.
Page 182: Scan Using Twain-Compliant Applications (Mac)
You can also scan using TWAIN-compliant applications. For more information about the scanning procedure, see the manual for your application. To use Brother TWAIN Driver, go to your model's Downloads page on the Brother Solutions Center at support.brother.com and download Scanner Driver (TWAIN).
Page 183 Home > Scan > Scan from Your Computer (Mac) > Scan Using TWAIN-Compliant Applications (Mac) > TWAIN Driver Settings (Mac) TWAIN Driver Settings (Mac) • Item names and assignable values will vary depending on the machine. • The Contrast setting is available only when selecting Gray (Error Diffusion), True Gray, or 24bit Color from the Scan Type options.
Page 184 4. Adjust Image Click the Adjust Image button to adjust other image qualities. Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image. If the scanned image is too light, set a lower brightness level and scan the document again. If the image is too dark, set a higher brightness level and scan the document again.
Page 185: Copy
Home > Copy Copy • Copy a Document • Enlarge or Reduce Copied Images • Sort Copies • Make Page Layout Copies ( N in 1 or Poster) • Copy on Both Sides of the Paper (2-sided Copy) • Copy an ID Card •...
Page 186: Copy A Document
Home > Copy > Copy a Document Copy a Document >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Make sure you have loaded the correct size paper in the paper tray. 2. Load your document. 3. (MFC-J491DW) Press (COPY). The LCD displays:...
Page 187 When you load paper other than A4 size Plain Paper, you must change the [Paper Size] and [Paper Type] settings by pressing [Options]. Option Description (No. of Enter the number of copies in one of the following ways: Copies) • Press - or + on the touchscreen.
Page 188: Enlarge Or Reduce Copied Images
Home > Copy > Enlarge or Reduce Copied Images Enlarge or Reduce Copied Images Select an enlargement or reduction ratio to resize your copied data. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Load your document. 2. (MFC-J491DW) Press (COPY). 3. Enter the number of copies in one of the following ways: •...
Page 189 • Press to display the keyboard on the touchscreen, and then enter the number of copies using the touchscreen keyboard. Press [OK]. 4. Press [Options] > [Enlarge/Reduce]. 5. Press a or b to display the available options, and then press the option you want to change. 6.
Page 190: Sort Copies
Home > Copy > Sort Copies Sort Copies Sort multiple copies. Pages will be stacked in the order they are fed, that is: 1, 2, 3, and so on. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Load your document. 2. (MFC-J491DW) Press (COPY).
Page 191: Make Page Layout Copies ( N In 1 Or Poster)
To print a poster, use the scanner glass. • Make sure the paper size is set to A4, or Letter. • You can make only one Poster copy at a time. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Load your document. 2. (MFC-J491DW) Press (COPY).
Page 192 Option Description 2in1(Landscape) 2in1(ID) (Using the scanner glass) 4in1(Portrait) 4in1(Landscape) Poster(2x1) (Using the scanner glass) Poster(2x2) (Using the scanner glass) Poster(3x3) (Using the scanner glass) 6. Press Mono Start or Colour Start. If you placed the document in the ADF or are making a poster, the machine scans the pages and starts printing.
Page 193 • Press [-] or [+] on the touchscreen. • Press to display the keyboard on the touchscreen, and then enter the number of copies using the touchscreen keyboard. Press [OK]. 4. Press [Options] > [Page Layout]. 5. Press a or b to display the options, and then press the option you want. Option Description Off(1in1)
Page 194 6. Read and confirm the displayed list of settings you have selected, and then press [OK]. 7. When you have finished changing settings, press [Mono Start] or [Colour Start]. If you placed the document in the ADF (ADF models only) or are making a poster, the machine scans the pages and starts printing.
Page 195: Copy On Both Sides Of The Paper (2-Sided Copy)
1–sided to 2–sided (Long Edge Flip) 1–sided to 2–sided (Short Edge Flip) 2–sided to 2–sided Landscape 1–sided to 2–sided (Long Edge Flip) 1–sided to 2–sided (Short Edge Flip) 2–sided to 2–sided >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Load your document.
Page 196 2. (MFC-J491DW) Press (COPY). 3. Enter the number of copies in one of the following ways: • Press - or + on the control panel. • Enter the number of copies using the dial pad. 4. To sort multiple copies, press a or b to select the following: a.
Page 197 a. To change the layout options, press [Layout], and then press [Long Edge Flip] or [Short Edge Flip]. b. Press [1-sided⇒2-sided]. • To make 2-sided copies of a 2-sided document manually, press [2-sided⇒2-sided]. Use the scanner glass to make 2-sided copies of a 2-sided document manually. 7.
Page 198: Copy An Id Card
• You may copy an identification card to the extent permitted under applicable laws. For more detailed information, see the Product Safety Guide. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Place your identification card face down near the upper-left corner of the scanner glass.
Page 199 DCP-J772DW/MFC-J690DW/MFC-J890DW 1. Place your identification card face down near the upper-left corner of the scanner glass. a. 3 mm or greater (top, left) b. 207 mm c. 145 mm d. Scannable area 2. Press [Copy]. 3. Enter the number of copies in one of the following ways: •...
Page 200: Copy In Ink Save Mode
Home > Copy > Copy in Ink Save Mode Copy in Ink Save Mode Related Models: MFC-J890DW When you select Ink Save Mode, the machine prints the colours lighter and emphasises the outlines of the images. • The amount of ink that is saved varies depending on the type of documents printed. •...
Page 201: Copy Options
Home > Copy > Copy Options Copy Options DCP-J572DW/MFC-J491DW Option Description Quality Select the Copy resolution for your type of document. Paper Type Select a paper type. If copying on special paper, set the machine for the type of paper you are using to get the best print quality.
Page 202 Option Description Remove Background Removes the document's background colour in copies. The white background becomes more apparent. This saves some ink and may make certain copies easier to read. Set New Default Saves the copy settings that you use most often by setting them as the default settings. Factory Reset Restores any changed copy settings to the factory settings.
Page 203 Option Description Stack/Sort Select to stack or sort multiple copies. Stack Sort Page Layout Make N in 1, 2 in 1 ID, or Poster copies. 4 in 1 Poster Advanced Settings Ink Save Mode (MFC-J890DW) Prints colours lighter and emphasises the outlines of images. Thin Paper Copy Avoids bleeding through thin paper when copying.
Page 204 Option Description Book Copy Corrects dark borders and skew when copying from the scanner glass. Watermark Copy Places text in your document as a watermark. Set New Default Saves the copy settings that you use most often by setting them as the default settings. Factory Reset Restores any changed copy settings to the factory settings.
Page 205: Fax
Home > Fax • Send a Fax • Receive a Fax • Voice Operations and Fax Numbers • Telephone Services and External Devices • Fax Reports • PC-FAX...
Page 206: Send A Fax
Home > > Send a Fax Send a Fax • Send a Fax from Your Brother Machine • Send a Fax Manually • Send a Fax at the End of a Conversation • Send the Same Fax to More than One Recipient (Broadcasting) •...
Page 207: Send A Fax From Your Brother Machine
Home > > Send a Fax > Send a Fax from Your Brother Machine Send a Fax from Your Brother Machine Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW >> MFC-J491DW >> MFC-J690DW/MFC-J890DW MFC-J491DW 1. Load your document in the ADF or place it on the scanner glass.
Page 208 4. To change the fax settings, press a or b to select the setting you want to change, and then press OK. 5. When finished, press Mono Start or Colour Start. 6. Do one of the following: • If you are using the ADF, the machine starts scanning and sending the document. •...
Page 209 Press , and then enter the first letter of the name and press [OK]. Press the name you want to dial. If the name has two numbers, press the number you want. Press [Apply]. For more detailed information on how to store address book numbers, see the Online User's Guide. 4.
Page 210: Send A Fax Manually
Home > > Send a Fax > Send a Fax Manually Send a Fax Manually Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Manual fax transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax. >> MFC-J491DW >> MFC-J690DW/MFC-J890DW MFC-J491DW (Not available in South Africa) 1.
Page 211: Send A Fax At The End Of A Conversation
Home > > Send a Fax > Send a Fax at the End of a Conversation Send a Fax at the End of a Conversation Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW At the end of a conversation, you can send a fax to the other party before you both hang up. >>...
Page 212: Send The Same Fax To More Than One Recipient (Broadcasting)
Home > > Send a Fax > Send the Same Fax to More than One Recipient (Broadcasting) Send the Same Fax to More than One Recipient (Broadcasting) Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Use the Broadcasting feature to send the same fax to multiple fax numbers at the same time. •...
Page 213 Press [Yes] to scan another page. Place the next page on the scanner glass, and then press [OK]. The machine starts scanning the page. Repeat this step for each additional page. Related Information • Send a Fax • Cancel a Broadcast in Progress • Set up Groups for Broadcasting • Enter Text on Your Brother Machine...
Page 214 Home > > Send a Fax > Send the Same Fax to More than One Recipient (Broadcasting) > Cancel a Broadcast in Progress Cancel a Broadcast in Progress Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW While broadcasting you can cancel the fax currently being sent or the whole broadcast job. >>...
Page 215: Send A Fax In Real Time
Home > > Send a Fax > Send a Fax in Real Time Send a Fax in Real Time Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW When sending a fax, the machine scans the document into the memory before sending it. As soon as the telephone line is free, the machine starts dialling and sending.
Page 216: Send A Fax At A Specified Time (Delayed Fax)
Home > > Send a Fax > Send a Fax at a Specified Time (Delayed Fax) Send a Fax at a Specified Time (Delayed Fax) Related Models: MFC-J690DW/MFC-J890DW You can store up to 50 faxes in the machine's memory to be sent within the next twenty-four hour period. This feature is available only for monochrome faxes.
Page 217: Change The Fax Auto Redial Setting
Home > > Send a Fax > Change the Fax Auto Redial Setting Change the Fax Auto Redial Setting Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW If you are sending a fax automatically and the line is busy when the Fax Auto Redial setting is set to [On], the machine redials up to three times at five minute intervals.
Page 218: Cancel A Fax In Progress
Home > > Send a Fax > Cancel a Fax in Progress Cancel a Fax in Progress Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW >> MFC-J491DW >> MFC-J690DW/MFC-J890DW MFC-J491DW 1. Press Stop/Exit to cancel a fax that is already in progress. 2. When you press Stop/Exit while the machine is dialling or sending, the LCD displays [Cancel Job?]. Press c to confirm.
Page 219: Check And Cancel A Pending Fax
Home > > Send a Fax > Check and Cancel a Pending Fax Check and Cancel a Pending Fax Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Follow these steps to view or to cancel faxes stored in the machine's memory and waiting to be sent. If there are no fax jobs in memory, the LCD displays [No Jobs Waiting].
Page 220: Fax Options
Home > > Send a Fax > Fax Options Fax Options Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW MFC-J491DW To change fax-sending settings, press (FAX). Option Description Fax Resolution Set the resolution for outgoing faxes. The fax quality often can be improved by changing the Fax Resolution.
Page 221 You can save the current settings by pressing [Save as Shortcut]. You will be asked if you want to make this a One Touch Shortcut. Follow the LCD instructions. Related Information • Send a Fax • Send a Fax from Your Brother Machine • Specifications...
Page 222: Receive A Fax
Home > > Receive a Fax Receive a Fax • Receive Mode Settings • Fax Preview • Shrink Page Size of an Oversized Incoming Fax • Set the Fax Receive Stamp • Receive a Fax at the End of a Telephone Conversation •...
Page 223: Receive Mode Settings
Home > > Receive a Fax > Receive Mode Settings Receive Mode Settings • Receive Modes Overview • Choose the Correct Receive Mode • Set the Number of Rings Before the Machine Answers (Ring Delay) • Set the F/T Ring Time (Pseudo/Double-ring) •...
Page 224 Home > > Receive a Fax > Receive Mode Settings > Receive Modes Overview Receive Modes Overview Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Some receive modes answer automatically ([Fax Only] and [Fax/Tel]). You may want to change the Ring Delay before using these modes. Fax Only [Fax Only] mode automatically answers every call as a fax.
Page 225 Home > > Receive a Fax > Receive Mode Settings > Choose the Correct Receive Mode Choose the Correct Receive Mode Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW You must choose a Receive Mode depending on the external devices and telephone services you have on your line.
Page 226 2. Press a or b to display the [Fax Only], [Fax/Tel], [External TAD], or [Manual] option, and then press the option you want. 3. Press Related Information • Receive Mode Settings • Distinctive Ring • Remote Retrieval Commands • Connect an External TAD •...
Page 227 Home > > Receive a Fax > Receive Mode Settings > Set the Number of Rings Before the Machine Answers (Ring Delay) Set the Number of Rings Before the Machine Answers (Ring Delay) Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW When somebody calls your machine, you will hear the normal telephone ring sound. The number of rings is set in the Ring Delay option.
Page 228 F/T Ring Time option. When you hear the F/T ring, it means that a voice caller is on the line. Because the F/T ring is a setting only on your Brother machine, extension and external telephones will not ring; however, you can still answer the machine's call on any telephone.
Page 229 Home > > Receive a Fax > Receive Mode Settings > Set Fax Detect Set Fax Detect Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW If Fax Detect is On: The machine receives a fax call automatically, even if you answer the call. When the message that your machine is receiving a fax appears on the LCD or when you hear “chirps”...
Page 230: Fax Preview
Home > > Receive a Fax > Fax Preview Fax Preview Use the Fax Preview feature to view received faxes on the LCD. • Set Fax Preview to On • Preview New Faxes...
Page 231 Home > > Receive a Fax > Fax Preview > Set Fax Preview to On Set Fax Preview to On Related Models: MFC-J890DW • This feature is available only for monochrome faxes. • When Fax Preview is turned on, a backup copy of received faxes will not be printed for Fax Forwarding, PC-Fax Receiving and Forward to Cloud operations, even if you set Backup Print to On.
Page 232 Home > > Receive a Fax > Fax Preview > Preview New Faxes Preview New Faxes Related Models: MFC-J890DW When a fax is received, a message appears on the LCD. • This feature is available only for monochrome faxes. • To see a fax you already previewed, press [Fax] and [Received Faxes].
Page 233 Button Result Enlarge the fax. Reduce the fax. Scroll vertically. Scroll horizontally. Rotate the fax clockwise. Delete the fax. Press Yes to confirm. Go back to the previous page. Go to the next page. Go back to the fax list. Print the fax.
Page 234: Shrink Page Size Of An Oversized Incoming Fax
Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW When the [Auto Reduction] feature is [On], your Brother machine reduces any oversized incoming fax page to fit on your paper. The machine calculates the reduction ratio using the page size of the fax and your Paper Size setting.
Page 235: Set The Fax Receive Stamp
Home > > Receive a Fax > Set the Fax Receive Stamp Set the Fax Receive Stamp Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Set the machine to print the date and time of receipt at the top of each incoming fax page. Make sure you have set the current date and time on the machine.
Page 236: Receive A Fax At The End Of A Telephone Conversation
Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW If you are speaking on the telephone connected to your Brother machine and the other party is also speaking on a telephone connected to his fax machine, at the end of the conversation, the other party can send you a fax before you both hang up.
Page 237: Memory Receive Options
Home > > Receive a Fax > Memory Receive Options Memory Receive Options Use Memory Receive options to direct incoming faxes while you are away from the machine. You can use only one Memory Receive option at a time. Memory Receive can be set to: •...
Page 238 Home > > Receive a Fax > Memory Receive Options > Forward Incoming Faxes to Another Machine Forward Incoming Faxes to Another Machine Related Models: MFC-J690DW/MFC-J890DW Use the Fax Forwarding feature to automatically forward your incoming faxes to another machine. This feature is available only for monochrome faxes.
Page 239 Home > > Receive a Fax > Memory Receive Options > Store Incoming Faxes in the Machine's Memory Store Incoming Faxes in the Machine's Memory Related Models: MFC-J690DW/MFC-J890DW Use the Fax Storage feature to store incoming faxes in the machine's memory. Retrieve your stored fax messages from your fax machine when you are at another location using the Remote Retrieval commands.
Page 240 • Before you can set up PC-Fax Receive, you must install the Brother software and drivers on your computer. Make sure your computer is connected and turned on. You must have the PC-FAX Receiving software running on your computer.
Page 241 (MFC-J890DW) When Fax Preview is turned on, a backup copy of received faxes will not be printed, even if you select [Backup Print: On]. 6. Press To change the destination computer, repeat these steps. Related Information • Memory Receive Options •...
Page 242 Home > > Receive a Fax > Memory Receive Options > Change Memory Receive Options Change Memory Receive Options Related Models: MFC-J690DW/MFC-J890DW If there are faxes in your machine's memory when you change any Memory Receive option, the LCD displays one of the following questions: •...
Page 243 Home > > Receive a Fax > Memory Receive Options > Turn Off Memory Receive Turn Off Memory Receive Related Models: MFC-J690DW/MFC-J890DW Turn off Memory Receive if you do not want the machine to save or transfer incoming faxes. 1. Press [Settings] >...
Page 244 Home > > Receive a Fax > Memory Receive Options > Print a Fax Stored in the Machine's Memory Print a Fax Stored in the Machine's Memory Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW • This feature is available only for monochrome faxes. • After you print the fax, it is erased from the machine's memory.
Page 245: Remote Fax Retrieval
Home > > Receive a Fax > Remote Fax Retrieval Remote Fax Retrieval Use Remote Retrieval to call your machine from any touch-tone telephone or fax machine, and use a remote access code and remote commands to retrieve fax messages. •...
Page 246 > Set a Remote Access Code Set a Remote Access Code Related Models: MFC-J690DW/MFC-J890DW Set a Remote Access Code to access and control your Brother machine even when you are away from it. 1. Press [Settings] > [All Settings] > [Fax] > [Remote Access].
Page 247 Use Your Remote Access Code Related Models: MFC-J690DW/MFC-J890DW 1. When away from your Brother machine, dial your fax number from a touch-tone telephone or fax machine. 2. When your machine answers, immediately enter your three-digit Remote Access Code, followed by *.
Page 248 Use the Remote Commands in this table to access fax commands and options when you are away from your Brother machine. When you call the machine and enter your remote access code (three digits followed by *), the system will sound two short beeps and you must enter a Remote Command (column 1), followed by one of the options (column 2) for that command.
Page 249 You cannot use * and # as dial numbers but you can press # to insert a pause in the fax number. 5. Hang up after you hear one long beep. Your Brother machine will forward any incoming faxes to the fax number you entered.
Page 250 Home > > Receive a Fax > Remote Fax Retrieval > Change the Fax Forwarding Number Change the Fax Forwarding Number Related Models: MFC-J690DW/MFC-J890DW 1. Dial your fax number. 2. When your machine answers, enter your Remote Access Code (three digits followed by *). If you hear one long beep, you have messages.
Page 251: Voice Operations And Fax Numbers
Home > > Voice Operations and Fax Numbers Voice Operations and Fax Numbers • Voice Operations • Store Fax Numbers • Set up Groups for Broadcasting...
Page 252: Voice Operations
Home > > Voice Operations and Fax Numbers > Voice Operations Voice Operations • Send Tone Signals • Pick up a Voice Call in Fax/Tel Receive Mode...
Page 253 Home > > Voice Operations and Fax Numbers > Voice Operations > Send Tone Signals Send Tone Signals Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW If you have a Pulse dialling service, but must send Tone signals (for example, for telephone banking), follow these steps. If you have a Touch Tone service, you will not need this feature to send tone signals. This feature is not available in the New Zealand.
Page 254 Home > > Voice Operations and Fax Numbers > Voice Operations > Pick up a Voice Call in Fax/Tel Receive Mode Pick up a Voice Call in Fax/Tel Receive Mode Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW When the machine is in Fax/Tel mode, it will use the F/T Ring (pseudo/double-ringing) to alert you to pick up a voice call.
Page 255: Store Fax Numbers
Home > > Voice Operations and Fax Numbers > Store Fax Numbers Store Fax Numbers • Store Address Book Numbers • Store Address Book Numbers from Outgoing Calls • Store Address Book Numbers from Caller ID History • Change or Delete Address Book Names or Numbers...
Page 256 Home > > Voice Operations and Fax Numbers > Store Fax Numbers > Store Address Book Numbers Store Address Book Numbers Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW >> MFC-J491DW >> MFC-J690DW/MFC-J890DW MFC-J491DW You can store up to 40 two-digit Speed Dial codes, and each code has a name. 1.
Page 257 Related Information • Store Fax Numbers • Set up Groups for Broadcasting...
Page 258 5. To store the second fax or telephone number, press [Address 2]. Enter the second fax or telephone number (up to 20 digits) using the touchscreen. Press [OK]. 6. Press [OK] to confirm the fax or telephone number you want to store. 7. Press Related Information • Store Fax Numbers • Enter Text on Your Brother Machine...
Page 259 Home > > Voice Operations and Fax Numbers > Store Fax Numbers > Store Address Book Numbers from Caller ID History Store Address Book Numbers from Caller ID History Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW If you have a Caller ID subscriber service from your telephone company, you can store Address Book numbers from incoming calls in the Caller ID history.
Page 260 • Enter Text on Your Brother Machine...
Page 261 Home > > Voice Operations and Fax Numbers > Store Fax Numbers > Change or Delete Address Book Names or Numbers Change or Delete Address Book Names or Numbers Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW >> MFC-J491DW >> MFC-J690DW/MFC-J890DW MFC-J491DW 1. Press (Address Book). 2.
Page 262 3. Press Related Information • Store Fax Numbers...
Page 263: Set Up Groups For Broadcasting
Home > > Voice Operations and Fax Numbers > Set up Groups for Broadcasting Set up Groups for Broadcasting Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW A Group, which can be stored in the Address Book, allows you to send the same fax message to many fax numbers.
Page 264 Related Information • Voice Operations and Fax Numbers • Change a Broadcasting Group Name • Delete a Broadcasting Group • Add or Delete a Broadcasting Group Member • Send the Same Fax to More than One Recipient (Broadcasting) • Store Address Book Numbers...
Page 265 To change a character, press d or c to position the cursor to highlight the incorrect character, and then press Enter the new character. 5. Press [OK]. 6. Press Related Information • Set up Groups for Broadcasting • Enter Text on Your Brother Machine...
Page 266 Home > > Voice Operations and Fax Numbers > Set up Groups for Broadcasting > Delete a Broadcasting Group Delete a Broadcasting Group Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW >> MFC-J491DW >> MFC-J690DW/MFC-J890DW MFC-J491DW 1. Press (Address Book). 2. Press a or b to select [Delete]. Press OK. 3.
Page 267 Home > > Voice Operations and Fax Numbers > Set up Groups for Broadcasting > Add or Delete a Broadcasting Group Member Add or Delete a Broadcasting Group Member Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW >> MFC-J491DW >> MFC-J690DW/MFC-J890DW MFC-J491DW 1. Press (Address Book). 2.
Page 268: Telephone Services And External Devices
Home > > Telephone Services and External Devices Telephone Services and External Devices • Distinctive Ring • Caller ID • Set the Telephone Line Type • FaxAbility • Voice Over Internet Protocol (VoIP/Telephone Line Interference) • External TAD (Telephone Answering Device) •...
Page 269: Distinctive Ring
For Australia Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term “Distinctive Ring”, but telephone companies market the service under a variety of names.
Page 270 • You can switch it off temporarily, then turn it back on. When you get a new fax number, make sure you reset this function. • The machine will answer only calls to the Distinctive Ring number. Related Information • Telephone Services and External Devices •...
Page 271 Home > > Telephone Services and External Devices > Distinctive Ring > Turn on Distinctive Ring Turn on Distinctive Ring Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW This feature is available only for some countries. For Australia After you set the Distinctive Ring feature to [On], the receive mode is automatically set to [Manual]. Your Distinctive Ring Number does not allow Voice calls - only Faxes.
Page 272 Home > > Telephone Services and External Devices > Distinctive Ring > Turn off Distinctive Ring Turn off Distinctive Ring Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW This feature is available only for some countries. >> MFC-J491DW >> MFC-J690DW/MFC-J890DW MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 273: Caller Id
Home > > Telephone Services and External Devices > Caller ID Caller ID Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW This feature is not available for Taiwan and some countries. For Australia and New Zealand Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number or name as the telephone rings.
Page 274 • You can print a list of Caller ID information received by your machine. • Caller ID service varies with different carriers. Call your local phone company to determine the kind of service available in your area. Related Information • Telephone Services and External Devices •...
Page 275: Set The Telephone Line Type
Home > > Telephone Services and External Devices > Set the Telephone Line Type Set the Telephone Line Type Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW This feature is available only in South Africa. If you are connecting the machine to a line that features PBX or ISDN to send and receive faxes, you must select a Telephone Line Type that matches your line's features.
Page 276 Home > > Telephone Services and External Devices > Set the Telephone Line Type > PBX and TRANSFER PBX and TRANSFER Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW This feature is available only in South Africa. The machine's [Phone Line Set] default setting is [Normal], which lets the machine connect to a standard Public Switched Telephone Network (PSTN) line.
Page 277: Faxability
Home > > Telephone Services and External Devices > FaxAbility FaxAbility Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW This feature is available only in New Zealand. FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line, with its own distinctive ring pattern.
Page 278 Home > > Telephone Services and External Devices > FaxAbility > Turn FaxAbility Off or On Turn FaxAbility Off or On Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW This feature is available only in New Zealand. The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions.
Page 279: Voice Over Internet Protocol (Voip/Telephone Line Interference)
VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line. • Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine not to work correctly. Related Information •...
Page 280: External Tad (Telephone Answering Device)
Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) External TAD (Telephone Answering Device) Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen”...
Page 281 Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Connect an External TAD Connect an External TAD Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW 1. Set your external TAD to the minimum number of rings allowed. For more information, contact your telephone provider.
Page 282 Home > > Telephone Services and External Devices > External TAD (Telephone Answering Device) > Record an Outgoing Message (OGM) on the External TAD Record an Outgoing Message (OGM) on the External TAD Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW 1. Record five seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones.
Page 283 Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not to work correctly.
Page 284: External And Extension Telephones
Home > > Telephone Services and External Devices > External and Extension Telephones External and Extension Telephones • Connect an External or Extension Telephone • Operation from External and Extension Telephones • Use a Cordless External Telephone • Use the Remote Codes...
Page 285 Home > > Telephone Services and External Devices > External and Extension Telephones > Connect an External or Extension Telephone Connect an External or Extension Telephone Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW You can connect a separate telephone to your machine as shown in the diagram below. (Example for Australia) 1 Extension telephone 2 External telephone...
Page 286 Home > > Telephone Services and External Devices > External and Extension Telephones > Operation from External and Extension Telephones Operation from External and Extension Telephones Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW If you answer a fax call at an extension or an external telephone, you can make your machine take the call by using the Remote Activation Code.
Page 287 Home > > Telephone Services and External Devices > External and Extension Telephones > Use a Cordless External Telephone Use a Cordless External Telephone Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Once the base unit of the cordless telephone has been connected to the same telephone line as the machine, you can answer calls on the cordless handset during the Ring Delay.
Page 288 Home > > Telephone Services and External Devices > External and Extension Telephones > Use the Remote Codes Use the Remote Codes Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Remote Activation Code If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by pressing the Remote Activation Code *51 (*91 for New Zealand).
Page 289 Home > > Telephone Services and External Devices > External and Extension Telephones > Use the Remote Codes > Change the Remote Codes Change the Remote Codes Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW The preset Remote Activation Code is *51 (*91 for New Zealand). The preset Remote Deactivation Code is #51 (#91 for New Zealand).
Page 290: Fax Reports
Home > > Fax Reports Fax Reports • Set the Transmission Verification Report's Style • Set the Fax Journal's Interval Period • Print Reports...
Page 291: Set The Transmission Verification Report's Style
Home > > Fax Reports > Set the Transmission Verification Report's Style Set the Transmission Verification Report's Style Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party's name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.
Page 292 Related Information • Fax Reports...
Page 293: Set The Fax Journal's Interval Period
Home > > Fax Reports > Set the Fax Journal's Interval Period Set the Fax Journal's Interval Period Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW You can set the machine to print a Fax Journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days).
Page 294 The machine will print the Journal when the machine has stored 50 fax jobs. 4. If you selected 6, 12, 24 hours, 2 or 7 days, press [Time] and enter the time of day using the touchscreen. Press [OK]. 5. If you selected [Every 7 Days], press [Day]. Press a or b to display the [Every Monday], [Every Tuesday], [Every Wednesday], [Every Thursday], [Every Friday], [Every Saturday] or [Every Sunday] option, and then press the first day of the seven-day countdown.
Page 295: Pc-Fax
Home > > PC-FAX PC-FAX • ® PC-FAX for Windows • PC-FAX for Mac...
Page 296: Pc-Fax For Windows
® Home > > PC-FAX > PC-FAX for Windows ® PC-FAX for Windows • ® PC-FAX Overview (Windows • ® Send a Fax Using PC-FAX (Windows • ® Receive Faxes on Your Computer (Windows...
Page 297 > PC-FAX > PC-FAX for Windows > PC-FAX Overview (Windows ® PC-FAX Overview (Windows Reduce paper consumption and save time by using Brother's PC-FAX software to send faxes directly from your machine. • ® Configure PC-FAX (Windows • ® Configure your PC-Fax Address Book (Windows...
Page 298 Windows 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Setup Sending. The PC-FAX Setup dialog box appears.
Page 299 Related Information ® • PC-FAX Overview (Windows...
Page 300 > Configure your PC- ® Fax Address Book (Windows ® Configure your PC-Fax Address Book (Windows Add, edit and delete members and groups to personalise your Brother Address Book. • ® Add a Member to your PC-FAX Address Book (Windows •...
Page 301 Add a Member to your PC-FAX Address Book (Windows Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Add new people and their fax information to the PC-Fax Address Book if you want to send a fax using Brother PC-Fax software. 1. Do one of the following: ®...
Page 302 3. Type the member's information in the corresponding fields. Only the Name field is required. 4. Click OK. Related Information ® • Configure your PC-Fax Address Book (Windows...
Page 303 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 304 3. Type the name of the new group in the Group Name field. 4. In the Available Names field, select each name you want to include in the group, and then click Add >>. Members added to the group appear in the Group Members box. 5.
Page 305 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 306 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 307 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 308 • Remote Setup Dial Data Browse to the folder where you want to save the data, type the file name in the File name field, and then click Save. 4. In the Available Items field, select the data you want to export, and then click Add >>. Select and add the items in the order you want them listed.
Page 309 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Address Book (Send). The Address Book dialog box appears.
Page 310 You must select and add fields from the Available Items list in the same order they are listed in the import text file. 5. If you are importing an ASCII file, under the Divide Character section, select the Tab or Comma option to separate the data fields.
Page 311 1. Create a file in any application on your computer. 2. Select the print command in your application. 3. Select Brother PC-FAX as your printer, and then complete your print operation. The Brother PC-FAX dialog box appears. 4. Type a fax number using one of the following methods: •...
Page 312 PC-FAX for Windows > Receive Faxes on Your Computer (Windows ® Receive Faxes on Your Computer (Windows Use Brother's PC-FAX software to receive faxes on your computer, screen them and print only those faxes you want. • ® Receive Faxes Using PC-FAX Receive (Windows...
Page 313 When you turn off your computer, your machine will continue to receive and store faxes in your Brother machine's memory. The machine's LCD will display the number of stored faxes received. When you start this application, the software will transfer all received faxes to your computer at once.
Page 314 Windows 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click PC-FAX in the left navigation bar, and then click Receive. 2. Confirm the message and click Yes.
Page 315 (available only for Administrators). Device Select the Brother machine that you want to receive PC-FAX. Lock (available only for Administrators) Restrict users who do not have administrator privileges from configuring the settings options shown above.
Page 316 Related Information ® • Run Brother's PC-FAX Receive on Your Computer (Windows...
Page 317 4. Select the appropriate connection method. Select your machine from the automatic search results below. Connected Brother machines will be displayed. Select a device from the list. Click OK. Specify your machine by IP address Type the machine's IP address in the IP Address field, and then click OK.
Page 318 5. To change the computer name that will appear on the machine's LCD, type the new name in the Enter your PC display name (Max 15 Characters) field. 6. Click OK. Related Information ® • Run Brother's PC-FAX Receive on Your Computer (Windows...
Page 319 ® ® Home > > PC-FAX > PC-FAX for Windows > Receive Faxes on Your Computer (Windows ® ® > Receive Faxes Using PC-FAX Receive (Windows > View Received PC-FAX Messages (Windows ® View Received PC-FAX Messages (Windows Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Receiving Status Icon Indicated Status...
Page 320 Even after closing the window, PC-FAX Receive is active and the (PC-FAX Receive) icon will remain in your computer task tray. To close PC-FAX Receive, click the icon in the computer task tray and click Close. Related Information ® • Receive Faxes Using PC-FAX Receive (Windows...
Page 321: Pc-Fax For Mac
> PC-FAX > PC-FAX for Mac PC-FAX for Mac Use Brother's PC-FAX software to send faxes directly from your Mac without printing them. This feature helps reduce your paper consumption and save time. • Send Faxes from Your Application (Mac)
Page 322 Home > > PC-FAX > PC-FAX for Mac > Send Faxes from Your Application (Mac) Send Faxes from Your Application (Mac) Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW PC-FAX supports only monochrome faxes. A monochrome fax will be sent even if the original data is colour and the receiving fax machine supports colour faxes.
Page 323 To send a fax to more than one number, click the Add button after entering the first fax number and type the next fax number. The destination fax numbers will be listed in the Destination Fax Numbers field. 6. Click Print to send the fax. Related Information •...
Page 324: Photocapture Center
Home > PhotoCapture Center PhotoCapture Center • Print Photos Directly from Media • Copy Photos from Media to a Computer • ® Print Photos from ControlCenter4 (Windows...
Page 325: Print Photos Directly From Media
When your machine is connected to a computer, you can use your computer to access a memory card or USB flash drive inserted in the front of the machine. • Compatible Media • Important Information about Photo Printing • Print Photos from Media on the Brother Machine...
Page 326: Compatible Media
Compatible Media Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW Your Brother machine has media drives (slots) for use with common data storage and digital camera media. IMPORTANT The USB direct interface supports only USB flash drives and digital cameras that use the USB mass storage standard.
Page 327: Important Information About Photo Printing
> Important Information about Photo Printing Important Information about Photo Printing Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW USB flash drive support is available only for certain models (DCP-J772DW/MFC-J690DW/MFC-J890DW). Your machine is designed to be compatible with modern digital camera image files, memory cards and USB flash drives.
Page 328: Print Photos From Media On The Brother Machine
Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine Print Photos from Media on the Brother Machine • Preview and Print Photos from Media • Print a Photo Index Sheet (Thumbnails) from Media •...
Page 329 Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Preview and Print Photos from Media Preview and Print Photos from Media Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW Preview your photos on the LCD before you print them.
Page 330 9. Read and confirm the displayed list of options. 10. To change the print settings, press [Print Settings]. When finished, press [OK]. 11. Press [Start]. Related Information • Print Photos from Media on the Brother Machine • Print Settings for Photos...
Page 331 Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Print a Photo Index Sheet (Thumbnails) from Media Print a Photo Index Sheet (Thumbnails) from Media Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW Print a photo Index Sheet to see small preview versions of all pictures on your memory card or USB flash drive.
Page 332 Related Information • Print Photos from Media on the Brother Machine • Print Photos by Image Number...
Page 333 Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Print Photos by Image Number Print Photos by Image Number Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW Before you can print an individual image, you must print the photo Index Sheet (thumbnails) to know the image number.
Page 334 Related Information • Print Photos from Media on the Brother Machine • Print a Photo Index Sheet (Thumbnails) from Media • Print Settings for Photos...
Page 335 8. To change the print settings, press [Print Settings]. Option Description Print Quality Select the print resolution for your type of document. Select the paper type. Paper Type Select the paper size. Paper Size 9. Press [Start]. Related Information • Print Photos from Media on the Brother Machine...
Page 336 Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Print Photos with Auto Cropping Print Photos with Auto Cropping Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW If your photo is too long or too wide to fit the space in your layout, part of the image will be cropped.
Page 337 Related Information • Print Photos from Media on the Brother Machine • Other Problems...
Page 338 4. Press d or c to display each photo. When the photo you want appears, press it, and then press [OK]. 5. Press [OK]. 6. Press [Print Settings] > [Borderless]. 7. Press [On] (or [Off]). 8. When finished, press or [OK]. 9. Press [Start]. Related Information • Print Photos from Media on the Brother Machine • Other Problems...
Page 339 4. Press d or c to display each photo. When the photo you want appears, press it, and then press [OK]. 5. Press [OK]. 6. Press [Print Settings] > [Date Print]. 7. Press [On] (or [Off]). 8. When finished, press or [OK]. 9. Press [Start]. Related Information • Print Photos from Media on the Brother Machine...
Page 340 Home > PhotoCapture Center > Print Photos Directly from Media > Print Photos from Media on the Brother Machine > Print Settings for Photos Print Settings for Photos Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW Option Description Print Quality Select the print resolution for your type of document.
Page 341 Save the print settings you use most often by setting them as the defaults. Factory Reset Restore any changed print settings back to the factory settings. Related Information • Print Photos from Media on the Brother Machine • Preview and Print Photos from Media • Print Photos by Image Number...
Page 342: Copy Photos From Media To A Computer
Home > PhotoCapture Center > Copy Photos from Media to a Computer Copy Photos from Media to a Computer If you would like to copy photos stored in a memory card or USB flash drive to a folder on your computer, follow the steps for your connection type and Operating System.
Page 343: Before Copying Photos
Copy Photos from Media to a Computer > Before Copying Photos Before Copying Photos Related Models: DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW IMPORTANT DO NOT start your computer with a memory card or USB flash drive in the media drive of the machine. You could lose your data or damage the media.
Page 344: Copy Photos From Media Over A Local Connection
7. Wait until your Brother machine has stopped accessing the media before removing the media. IMPORTANT DO NOT remove the media while your Brother machine is accessing the media. Otherwise, the media, or data stored on the media could be damaged.
Page 345: Print Photos From Controlcenter4 (Windows ® )
• For best results, use Brother paper. • When you print on Brother photo paper, load one extra sheet of the same photo paper in the paper tray. 2. Click the (ControlCenter4) icon in the task tray, and then click Open.
Page 346 Option Description Select All Selects all thumbnails in the current view. Deselect All Deselects all thumbnails in the current view. 6. Specify the number of copies you want to print (1-99) by clicking 7. To trim the photo before printing, click Edit. 8.
Page 347: Edit Photos Using Controlcenter4 (Windows ® )
® Home > PhotoCapture Center > Print Photos from ControlCenter4 (Windows > Edit Photos Using ® ControlCenter4 (Windows ® Edit Photos Using ControlCenter4 (Windows 1. This area shows which images are currently selected, and how many copies of each image will be printed. 2.
Page 348 5. Image Enhancement Nature Scene Select this option to enhance natural colours, such as green and blue. Night Scene Select this option to optimise the image adjustments for a night scene photo. Soft Light Select this option to soften bright edges. Related Information ®...
Page 349: Network
Home > Network Network • Supported Basic Network Features • Network Management Software and Utilities • Additional Methods of Configuring Your Brother Machine for a Wireless Network • Advanced Network Features • Technical Information for Advanced Users...
Page 350: Supported Basic Network Features
Status Monitor Driver Deployment Wizard Related Information • Network Not available for DCP models. BRAdmin Light is available as a download from your model's page at support.brother.com. BRAdmin Professional is available as a download from your model's page at support.brother.com.
Page 351: Network Management Software And Utilities
Home > Network > Network Management Software and Utilities Network Management Software and Utilities Configure and change your Brother machine's network settings using a management utility. • Learn about Network Management Software and Utilities • Change Machine Settings from Your Computer...
Page 352: Learn About Network Management Software And Utilities
® BRAdmin Light (Windows BRAdmin Light is a utility for the initial setup of Brother network-connected devices. This utility can search for Brother products on your network, view the status and configure the basic network settings, such as IP address.
Page 353: Additional Methods Of Configuring Your Brother Machine For A Wireless Network
> Additional Methods of Configuring Your Brother Machine for a Wireless Network Additional Methods of Configuring Your Brother Machine for a Wireless Network To connect your machine to your wireless network, we recommend using the Brother installation disc. • Before Configuring Your Brother Machine for a Wireless Network •...
Page 354: Before Configuring Your Brother Machine For A Wireless Network
• Although the Brother machine can be used in both a wired and wireless network (supported models only), only one connection method can be used at a time. However, a wireless network connection and Wi-Fi Direct connection, or a wired network connection (supported models only) and Wi-Fi Direct connection can be used at the same time.
Page 355: Configure Your Machine For A Wireless Network Using The One Push Method Of Wi-Fi Protected Setup ™ (Wps)
You have completed the wireless network setup. To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer, or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 356 Related Information • Additional Methods of Configuring Your Brother Machine for a Wireless Network...
Page 357: Configure Your Machine For A Wireless Network Using The Pin Method Of Wi-Fi Protected Setup ™ (Wps)
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless ™ Network > Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup (WPS) Configure Your Machine for a Wireless Network Using the PIN Method ™...
Page 358 To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 359 To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 360: Configure Your Machine For A Wireless Network When The Ssid Is Not Broadcast
Infrastructure WPA2-PSK 12345678 If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press Settings. 3. Press a or b to select the following: a.
Page 361 Infrastructure WPA2-PSK 12345678 If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only. 2. Press [Settings] > [All Settings] > [Network] > [WLAN] > [Setup Wizard].
Page 362 You have completed the wireless network setup. To install the Full Driver & Software Package necessary for operating your machine, insert the Brother installation disc into your computer, or go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 363: Use Wi-Fi Direct
Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > Use ® Wi-Fi Direct ® Use Wi-Fi Direct • Print or Scan from Your Mobile Device Using Wi-Fi Direct • Configure Your Wi-Fi Direct Network •...
Page 364 Wi-Fi Direct is one of the wireless configuration methods developed by the Wi-Fi Alliance . It allows you to ™ configure a secured wireless network between your Brother machine and a mobile device, such as an Android ® device, Windows device, iPhone, iPod touch, or iPad, without using an access point.
Page 365 Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > ® Wi-Fi Direct > Configure Your Wi-Fi Direct Network Configure Your Wi-Fi Direct Network Configure your Wi-Fi Direct network settings from your machine's control panel.
Page 366 Method of Wi-Fi Protected Setup (WPS) To use Brother iPrint&Scan functionality in a Wi-Fi Direct network configured by one-push configuration using Wi- Fi Direct or by PIN Method configuration using Wi-Fi Direct, the device you use to configure Wi-Fi Direct must be ™...
Page 367 • When your Brother machine is not the G/O, it will display available device names with which to configure a Wi-Fi Direct network. Select the mobile device to which you want to connect and press OK. Search for available devices again by selecting [Rescan].
Page 368 If your mobile device connects successfully, the machine displays [Connected]. You have completed the Wi-Fi Direct network setup. Related Information • Configure Your Wi-Fi Direct Network • Wi-Fi Direct Network Configuration Overview...
Page 369 Select [Push Button]. Press OK. 3. Activate your mobile device's WPS PIN configuration method (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other device.] appears. Press c on your Brother machine. This will start the Wi-Fi Direct setup.
Page 370 • Wi-Fi Direct Network Configuration Overview...
Page 371 4. Do one of the following: • When your Brother machine is the G/O (Group Owner), it will wait for a connection request from your mobile device. If the LCD prompts you to enter a PIN, enter the PIN displayed on your mobile device in the machine.
Page 372 3. Do one of the following: • When your Brother machine is the Group Owner (G/O), it will wait for a connection request from your mobile device. When [PIN Code] appears, enter the PIN displayed on your mobile device in the machine.
Page 373 Select [PIN Code]. Press OK. 3. Activate your mobile device's WPS PIN configuration method (see your mobile device's user's guide for instructions) when [Activate Wi-Fi Direct on other device.] appears. Press c on your Brother machine. This will start the Wi-Fi Direct setup.
Page 374 Related Information • Configure Your Wi-Fi Direct Network • Wi-Fi Direct Network Configuration Overview...
Page 375 Home > Network > Additional Methods of Configuring Your Brother Machine for a Wireless Network > ® Wi-Fi Direct > Configure Your Wi-Fi Direct Network > Configure Your Wi-Fi Direct Network Manually Configure Your Wi-Fi Direct Network Manually >> DCP-J572DW/MFC-J491DW >>...
Page 376: Advanced Network Features
Home > Network > Advanced Network Features Advanced Network Features • Print the Network Configuration Report...
Page 377: Print The Network Configuration Report
The machine prints the current Network Configuration Report. Related Information • Advanced Network Features • Where Can I Find My Brother Machine's Network Settings? ® • Use the Network Connection Repair Tool (Windows • I Want to Check that My Network Devices are Working Correctly •...
Page 378: Technical Information For Advanced Users
Home > Network > Technical Information for Advanced Users Technical Information for Advanced Users • Reset the Network Settings to Factory Default • Print the WLAN Report...
Page 379: Reset The Network Settings To Factory Default
This feature restores all wired (supported models only) and wireless network settings to the factory settings. • You can also reset the print server to its factory default settings using BRAdmin Light or BRAdmin Professional. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 380: Print The Wlan Report
Related Information • Technical Information for Advanced Users • Wireless LAN Report Error Codes • My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network • I Want to Check that My Network Devices are Working Correctly...
Page 381 • If your WLAN access point/router is using MAC address filtering, confirm that the MAC address of the Brother machine is allowed in the filter. 2. If you manually entered the SSID and security information (SSID/authentication method/ encryption method/Network Key), the information may be incorrect.
Page 382 Internet provider or network administrator. Related Information • Print the WLAN Report • My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network • I Want to Check that My Network Devices are Working Correctly...
Page 383: Security
Home > Security Security • Lock the Machine Settings...
Page 384: Lock The Machine Settings
Lock the Machine Settings Before turning on the machine's Access Lock, make a careful note of your password. If you forget the password, you must reset all passwords stored in the machine by contacting your administrator or Brother customer service. •...
Page 385: About Using Memory Security
Home > Security > Lock the Machine Settings > About Using Memory Security About Using Memory Security Related Models: MFC-J890DW Memory Security lets you prevent unauthorised access to the machine. Although you cannot schedule Delayed Faxes, any pre-scheduled Delayed Faxes will be sent. You must turn off PC Fax Receive before you can turn on Memory Security.
Page 386 Home > Security > Lock the Machine Settings > About Using Memory Security > Set the Memory Security Password Set the Memory Security Password Related Models: MFC-J890DW Make a careful note of your password. 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security]. 2.
Page 387 Home > Security > Lock the Machine Settings > About Using Memory Security > Change the Memory Security Password Change the Memory Security Password Related Models: MFC-J890DW 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security] > [Set Password].
Page 388 Home > Security > Lock the Machine Settings > About Using Memory Security > Turn Memory Security On/Off Turn Memory Security On/Off Related Models: MFC-J890DW 1. Press [Settings] > [All Settings] > [Fax] > [Miscellaneous] > [Memory Security] > [Set Security]. 2.
Page 389: About Using Tx Lock
Home > Security > Lock the Machine Settings > About Using TX Lock About Using TX Lock Related Models: MFC-J491DW/MFC-J690DW Block unauthorised data transmission to and from the machine. TX Lock lets you prevent unauthorised access to the machine. While TX Lock is On, the following operations are available: •...
Page 390 Home > Security > Lock the Machine Settings > About Using TX Lock > Set the TX Lock Password Set the TX Lock Password Related Models: MFC-J491DW/MFC-J690DW >> MFC-J491DW >> MFC-J690DW MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 391 Home > Security > Lock the Machine Settings > About Using TX Lock > Change the TX Lock Password Change the TX Lock Password Related Models: MFC-J491DW/MFC-J690DW >> MFC-J491DW >> MFC-J690DW MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 392 Home > Security > Lock the Machine Settings > About Using TX Lock > Turn TX Lock On/Off Turn TX Lock On/Off Related Models: MFC-J491DW/MFC-J690DW >> MFC-J491DW >> MFC-J690DW MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 393: Mobile/Web Connect
Home > Mobile/Web Connect Mobile/Web Connect • Brother Web Connect • Google Cloud Print • AirPrint • ® Mobile Printing for Windows • ® Mopria Print Service • Brother iPrint&Scan for mobile • Near-Field Communication (NFC)
Page 394: Brother Web Connect
Upload a Document from an External Memory Device Using Brother Web Connect • Download and Print Documents Using Brother Web Connect • Download and Save a Document to an External Memory Device Using Brother Web Connect • FaxForward to Cloud or E-mail...
Page 395: Brother Web Connect Overview
3. Photos, images, documents and other files 4. Web Service To use Brother Web Connect, your Brother machine must be connected to a network that has access to the Internet, through either a wired or wireless connection. For network setups that use a proxy server, the machine must also be configured to use a proxy server. If you are unsure of your network configuration, check with your network administrator.
Page 396: Online Services Used With Brother Web Connect
To use Brother Web Connect, you must have an account with the online service you want to use. If you do not already have an account, use a computer to access the service's website and create an account.
Page 397 • Not all services are available in all countries. • For Hong Kong, Taiwan and Korea Brother Web Connect supports only file names written in English. Files named in the local language will not be downloaded. Related Information • Brother Web Connect...
Page 398: Conditions For Using Brother Web Connect
Home > Mobile/Web Connect > Brother Web Connect > Conditions for Using Brother Web Connect Conditions for Using Brother Web Connect • Brother Software Installation for Using Brother Web Connect • Configure the Proxy Server Settings Using the Machine's Control Panel...
Page 399 ® Windows To install the Brother Software and configure the machine to be able to print over your wired or wireless network, see the Quick Setup Guide included with your Brother machine. To install the Full Driver & Software Package, go to your model's Downloads page on the Brother Solutions Center at support.brother.com.
Page 400 [Settings] > [All Settings] > [Network] > [Web Connect Settings] > [Proxy Settings] > [Proxy Connection]. 2. Press [On]. 3. Press the option that you want to set, and then enter the proxy server information. Press [OK]. 4. Press Related Information • Conditions for Using Brother Web Connect...
Page 401: Set Up Brother Web Connect
Set Up Brother Web Connect • Brother Web Connect Setup Overview • Create an Account for Each Online Service Before Using Brother Web Connect • Apply for Brother Web Connect Access • Register an Account on Your Brother Machine for Brother Web Connect •...
Page 402 > Brother Web Connect Setup Overview Brother Web Connect Setup Overview Configure the Brother Web Connect settings using the following procedure (when using Brother CreativeCenter, this procedure is not necessary): Step 1: Create an account with the service you want to use.
Page 403 Related Information • Set Up Brother Web Connect...
Page 404 Connect To use Brother Web Connect to access an online service, you must have an account with that online service. If you do not already have an account, use a computer to access the service's website and create an account.
Page 405 Web Connect Access Apply for Brother Web Connect Access To use Brother Web Connect to access online services, you must first apply for Brother Web Connect access using a computer that has the Brother Software installed. 1. Access the Brother Web Connect application website:...
Page 406 24 hours. 5. Close the web browser. Now that you have a Brother Web Connect access ID, you must register this ID on your machine, and then use your machine to access the web service you want to use.
Page 407 Select [Register/Delete]. Press OK. c. Select [Register Account]. Press OK. 3. The machine will prompt you to enter the temporary ID you received when you applied for Brother Web Connect access. Press c. 4. Enter the temporary ID using the dial pad. Press OK.
Page 408 Press the service name. 3. If information regarding Brother Web Connect appears, press [OK]. 4. Press [Register/Delete] > [Register Account]. 5. The machine will prompt you to enter the temporary ID you received when you applied for Brother Web Connect access. Press [OK].
Page 409 Set Up Brother Web Connect for Brother CreativeCenter Related Models: DCP-J772DW/MFC-J690DW/MFC-J890DW Brother Web Connect is set up to work with Brother CreativeCenter automatically. No configuration is needed to create the calendars, business cards, posters and greeting cards available at www.brother.com/creativecenter.
Page 410: Scan And Upload Documents Using Brother Web Connect
If information regarding the Internet connection appears on the machine's LCD, read the information and press c. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press c. 3. Press a or b to select the following: a.
Page 411 • If you pressed [Scan] > [to Web], this option does not appear. • This option may not appear depending on the service. 7. Follow the on-screen instructions to complete this operation. Related Information • Brother Web Connect...
Page 412: Upload A Document From An External Memory Device Using Brother Web Connect
IMPORTANT DO NOT remove the memory card or USB flash drive while your Brother machine is accessing the media. Otherwise, the card, USB flash drive, or data stored on the card could be damaged. (For Hong Kong, Taiwan and Korea) Brother Web Connect supports only file names written in English.
Page 413: Download And Print Documents Using Brother Web Connect
To download other users’ documents, you must have access privileges to view the corresponding albums or documents. For Hong Kong, Taiwan and Korea Brother Web Connect supports only file names written in English. Files named in the local language will not be downloaded. Related Information •...
Page 414 [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display the service that hosts the document you want to download and print.
Page 415 If information regarding the Internet connection appears on the machine’s LCD, read it, and then press [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display [Print "CreativeCenter" Templates].
Page 416: Download And Save A Document To An External Memory Device Using Brother Web Connect
07010001.jpg. Note that the region setting also determines the date format of the file name. • Images are saved in the “BROTHER” folder, which can be found on the root level of the media. IMPORTANT DO NOT remove the memory card or USB flash drive while your Brother machine is accessing the media.
Page 417 Some services do not require documents to be saved in albums. For documents not saved in albums, select [See Unsorted Files] or [See UnsortedPhotos] to select documents. You cannot download documents from other users if the documents are not saved in an album. Related Information • Brother Web Connect...
Page 418: Faxforward To Cloud Or E-Mail
Home > Mobile/Web Connect > Brother Web Connect > FaxForward to Cloud or E-mail FaxForward to Cloud or E-mail Related Models: MFC-J690DW/MFC-J890DW • Use the FaxForward to Cloud feature to automatically forward incoming faxes to your accounts with the available online services.
Page 419 If information regarding the Internet connection appears on the machine’s LCD, read it, and then press [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display [FaxForward to Cloud/E-mail].
Page 420 If information regarding the Internet connection appears on the machine’s LCD, read it, and then press [OK]. • Occasionally, updates or announcements about Brother Web Connect's features will appear on the LCD. Read the information, and then press [OK]. 2. Press a or b to display [FaxForward to Cloud/E-mail].
Page 421: Google Cloud Print
Home > Mobile/Web Connect > Google Cloud Print Google Cloud Print • Google Cloud Print Overview • Before Using Google Cloud Print • ™ ™ Print from Google Chrome or Chrome OS • ™ Print from Google Drive for Mobile •...
Page 422: Google Cloud Print Overview
Home > Mobile/Web Connect > Google Cloud Print > Google Cloud Print Overview Google Cloud Print Overview ™ Google Cloud Print is a Google service that allows you to print to a printer registered to your Google account using a network-compatible device (such as a mobile phone or computer) without installing the printer driver on the device.
Page 423: Before Using Google Cloud Print
Home > Mobile/Web Connect > Google Cloud Print > Before Using Google Cloud Print Before Using Google Cloud Print • Network Settings for Using Google Cloud Print • ™ Register Your Machine with Google Cloud Print Using Google Chrome • Register Your Machine with Google Cloud Print Using Web Based Management...
Page 424 ™ In order to use Google Cloud Print , your Brother machine must be connected to a network that has access to the Internet, either through a wired or wireless connection. To connect and configure your machine correctly, see the Quick Setup Guide or related topics in this guide.
Page 425 6. When a confirmation message appears on your machine, press the [OK] button. If the confirmation message does not appear on your machine's LCD, repeat these steps. 7. When your Brother machine is successfully registered, it will appear in the My devices field. Related Information •...
Page 426 Before you begin to register your machine, confirm that the correct date and time are set on the machine's control panel. See Related Information. 1. Confirm that your Brother machine is connected to the same network as your computer or mobile device. 2. Start your web browser.
Page 427 Related Information • Before Using Google Cloud Print • Set the Date and Time...
Page 428: Print From Google Chrome ™ Or Chrome Os
Chrome OS ™ ™ Print from Google Chrome or Chrome OS 1. Make sure your Brother machine is turned on. 2. Open the web page that you want to print. ™ 3. Click the Google Chrome menu icon. 4. Click Print.
Page 429: Print From Google Drive ™ For Mobile
Google Cloud Print > Print from Google Drive for Mobile ™ Print from Google Drive for Mobile 1. Make sure your Brother machine is turned on. ™ ™ 2. Access Google Drive from your Android or or iOS device’s web browser.
Page 430: Print From Gmail ™ Webmail Service For Mobile
> Print from Gmail Webmail Service for Mobile ™ Print from Gmail Webmail Service for Mobile 1. Make sure your Brother machine is turned on. ™ ™ 2. Access the Gmail webmail service from your Android or iOS device’s web browser.
Page 431: Airprint
Home > Mobile/Web Connect > AirPrint AirPrint • AirPrint Overview • Before Using AirPrint (macOS) • Print Using AirPrint • Scan Using AirPrint (macOS) • Send a Fax Using AirPrint (macOS)
Page 432: Airprint Overview
Home > Mobile/Web Connect > AirPrint > AirPrint Overview AirPrint Overview AirPrint is a printing solution for Apple operating systems that allows you to wirelessly print photos, email, web pages and documents from your iPad, iPhone, iPod touch and Mac computer without the need to install a driver. AirPrint also lets you send faxes directly from your Mac computer without printing them and lets you scan documents to your Mac computer.
Page 433: Before Using Airprint (Macos)
AirPrint > Before Using AirPrint (macOS) Before Using AirPrint (macOS) Before printing using macOS, add your Brother machine to the printer list on your Mac computer. 1. Select System Preferences from the Apple Menu. 2. Click Printers & Scanners. 3. Click the + icon below the Printers pane on the left.
Page 434: Print Using Airprint
Home > Mobile/Web Connect > AirPrint > Print Using AirPrint Print Using AirPrint • Print from iPad, iPhone, or iPod Touch • Print Using AirPrint (macOS)
Page 435 Print from iPad, iPhone, or iPod Touch The procedure used to print may vary by application. Safari is used in the example below. 1. Make sure your Brother machine is turned on. 2. Use Safari to open the page that you want to print.
Page 436 2. On your Mac computer, use Safari to open the page that you want to print. 3. Click the File menu, and then select Print. 4. Make sure your Brother machine is selected. If a different machine (or no printer) is selected, click the Printer pop-up menu, and then select your Brother machine.
Page 437: Scan Using Airprint (Macos)
AirPrint > Scan Using AirPrint (macOS) Scan Using AirPrint (macOS) Before scanning, make sure your Brother machine is in the scanner list on your Mac computer. 1. Load your document. 2. Select System Preferences from the Apple Menu. 3. Click Printers & Scanners.
Page 438: Send A Fax Using Airprint (Macos)
> Send a Fax Using AirPrint (macOS) Send a Fax Using AirPrint (macOS) Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Make sure your Brother machine is in the printer list on your Mac computer. Apple TextEdit is used in the example below. • AirPrint supports only monochrome fax documents.
Page 439: Mobile Printing For Windows
Mobile printing for Windows is a function to print wirelessly from your Windows mobile device. You can connect to the same network that your Brother machine is connected to and print without installing the printer ® driver on the device. Many Windows apps support this function.
Page 440: Mopria ® Print Service
™ 1. Android 4.4 or later ® 2. Wi-Fi Connection 3. Your Brother machine ® ™ ™ You must download the Mopria Print Service from the Google Play Store and install it on your Android device. Before using this service, you must turn it on.
Page 441: Brother Iprint&Scan For Mobile
Download and install Brother iPrint&Scan from the Google Play Store app. • For Apple Devices Brother iPrint&Scan allows you to use features of your Brother machine directly from your Apple device. Download and install Brother iPrint&Scan from the App Store. ® •...
Page 442: Near-Field Communication (Nfc)
NFC symbol on the machine's control panel. ™ You must download and install Brother iPrint&Scan to your Android device to use this feature. Related Information •...
Page 443: Controlcenter
Home > ControlCenter ControlCenter Use Brother's ControlCenter software utility to quickly access your frequently-used applications. Using ControlCenter gives you direct access to specific applications. • ® ControlCenter4 (Windows...
Page 444: Controlcenter4 (Windows ® )
Set Up the Brother Machine Using ControlCenter4 (Windows • ® Create a Custom Tab Using ControlCenter4 Advanced Mode (Windows • ® Set Up the Brother Machine from Your Computer (Windows • ® Set Up Your Machine's Address Book Using ControlCenter4 (Windows...
Page 445: Change The Operation Mode In Controlcenter4 (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Change the Operation Mode in ControlCenter4 ® (Windows ® Change the Operation Mode in ControlCenter4 (Windows ControlCenter4 has two operation modes: Home Mode and Advanced Mode. You can change modes at any time.
Page 446 • Advanced Mode ControlCenter4 Advanced Mode gives you more control over the details of your machine's features and allows you to customise one-button scan actions. To change operation mode: 1. Click the (ControlCenter4) icon in the task tray, and then select Open. 2.
Page 447: Scan Using Controlcenter4 Home Mode (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Scan Using ControlCenter4 Home Mode ® (Windows ® Scan Using ControlCenter4 Home Mode (Windows Use ControlCenter4 Home Mode to access your machine's main features. • ® Scan Using ControlCenter4 Home Mode (Windows •...
Page 448: Scan Using Controlcenter4 Advanced Mode (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Scan Using ControlCenter4 Advanced Mode ® (Windows ® Scan Using ControlCenter4 Advanced Mode (Windows ControlCenter4 Advanced Mode gives you more control over the details of your machine's features and allows you to customise one-button scan actions. •...
Page 449: Set Up The Brother Machine Using Controlcenter4 (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Set Up the Brother Machine Using ControlCenter4 ® (Windows ® Set Up the Brother Machine Using ControlCenter4 (Windows Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW 1. Click the (ControlCenter4) icon in the task tray, and then click Open.
Page 450 137 and 161. ® • If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc, the necessary firewall settings have already been set. Related Information ®...
Page 451: Create A Custom Tab Using Controlcenter4 Advanced Mode (Windows ® )
® Home > ControlCenter > ControlCenter4 (Windows > Create a Custom Tab Using ControlCenter4 ® Advanced Mode (Windows Create a Custom Tab Using ControlCenter4 Advanced Mode ® (Windows You can create up to three customised tabs, each including up to five customised buttons, with your preferred settings.
Page 452 You can change or remove the created tab, button, or settings. Click the Configuration button, and then follow the menu. Related Information ® • ControlCenter4 (Windows...
Page 453: Brother Iprint&Scan For Windows ® And Mac
® Home > Brother iPrint&Scan for Windows and Mac ® Brother iPrint&Scan for Windows and Mac • Brother iPrint&Scan Overview • Scan Using Brother iPrint&Scan (Mac)
Page 454: Brother Iprint&Scan Overview
The following screen shows an example of Brother iPrint&Scan for Windows . The actual screen may differ depending on the version of the application. ® • For Windows Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the latest application. • For Mac Download and install Brother iPrint&Scan from the App Store.
Page 455: Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the problem, and follow our troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs & Troubleshooting tips.
Page 456: Error And Maintenance Messages
NFC feature, touch your device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.) ™...
Page 457 Error Message Cause Action If you are using non Brother Original ink, Replace the cartridge with a Brother the machine may not detect the ink Original ink cartridge. If the error message cartridge. remains, contact Brother customer service or your local Brother dealer.
Page 458 The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning.
Page 459 A5 or smaller size paper. (for some Paper. countries) (DCP-J572DW) Do not put more than one sheet of paper in the manual feed slot at any one time. Wait until the LCD displays Where to Place the Paper before you feed the next sheet of paper in the manual feed slot.
Page 460 No Device When configuring the Wi-Fi Direct • Make sure your machine and mobile network, the Brother machine cannot find device are in the Wi-Fi Direct mode. your mobile device. • Move the mobile device closer to your Brother machine.
Page 461 Wi-Fi Direct Brother machine and another mobile connected using Wi-Fi network when the Brother machine is the device has shut down, try to configure the Direct. Group Owner (G/O). Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.
Page 462 Error Message Cause Action A foreign object, such as a paper clip or a the power for several minutes, and then piece of ripped paper, is in the machine. reconnect it. See Related Information: Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front).
Page 463 A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are using non Brother Original ink, Replace the cartridge with a Brother the machine may not detect the ink Original ink cartridge. If the error message cartridge.
Page 464 The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning.
Page 465 Error Message Cause Action Repairs resulting from the use of non- Brother supplies may not be covered under the stated product warranty. Ink Low One or more of the ink cartridges are near Order a new ink cartridge. You can the end of their lives.
Page 466 No Device When configuring the Wi-Fi Direct • Make sure your machine and mobile network, the Brother machine cannot find device are in the Wi-Fi Direct mode. your mobile device. • Move the mobile device closer to your Brother machine.
Page 467 Error Message Cause Action See Related Information: Printer Jam or Paper Jam. Paper dust has accumulated on the Clean the paper pick-up rollers. surface of the paper pick-up rollers. See Related Information: Clean the Paper Pick-up Rollers. No Response/Busy The number you dialled does not answer Verify the number and try again.
Page 468 Wi-Fi Direct Brother machine and another mobile connected using Wi-Fi network when the Brother machine is the device has shut down, try to configure the Direct. Group Owner (G/O). Wi-Fi Direct settings again. You can confirm the connection status by printing the Network Configuration Report.
Page 469 Related Information • Troubleshooting • Transfer Your Faxes or Fax Journal Report • Error Messages When Using the Brother Web Connect Feature • Touchscreen LCD Overview • Print the Network Configuration Report • Replace the Ink Cartridges •...
Page 470 • Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) • Paper is Jammed in the Front of the Machine (Jam B Front) • Paper is Jammed in the Back of the Machine (Jam C Rear) •...
Page 471: Transfer Your Faxes Or Fax Journal Report
Transfer the Fax Journal Report to Another Fax Machine ® • Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows only) • Reset the Network Settings to Factory Default • Reset Your Brother Machine • Reset Functions Overview...
Page 472 Home > Troubleshooting > Error and Maintenance Messages > Transfer Your Faxes or Fax Journal Report > Transfer Faxes to Another Fax Machine Transfer Faxes to Another Fax Machine Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW If you have not set up your Station ID, you cannot enter Fax Transfer mode. >>...
Page 473 Press c to transfer all faxes in the memory to your computer. MFC-J690DW/MFC-J890DW 1. Press to interrupt the error temporarily. 2. Make sure you have installed the Brother software and drivers on your computer, and then turn on PC-FAX Receive on the computer. Do one of the following: ® •...
Page 474 When faxes in the machine's memory are not sent to your computer: Make sure you have set [PC Fax Receive] on the machine. If faxes are in the machine's memory when you set up PC-Fax Receive, the touchscreen will ask if you want to transfer the faxes to your computer.
Page 475 Home > Troubleshooting > Error and Maintenance Messages > Transfer Your Faxes or Fax Journal Report > Transfer the Fax Journal Report to Another Fax Machine Transfer the Fax Journal Report to Another Fax Machine Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW If you have not set up your Station ID, you cannot enter fax transfer mode. >>...
Page 476: Error Messages When Using The Brother Web Connect Feature
Web Connect Feature Error Messages When Using the Brother Web Connect Feature Your Brother machine displays an error message if an error occurs. The most common error messages are shown in the following chart. You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
Page 477 Incorrect or expired ID, or this temporary ID is already The temporary ID that was entered Apply for Brother Web Connect used. Enter correctly or has expired. A temporary ID is valid access again and receive a new reissue temporary ID.
Page 478: Document Jams
Home > Troubleshooting > Document Jams Document Jams • Document is Jammed in the Top of the ADF Unit • Document is Jammed inside the ADF Unit • Remove Paper Scraps Jammed in the ADF • Error and Maintenance Messages...
Page 479: Document Is Jammed In The Top Of The Adf Unit
Home > Troubleshooting > Document Jams > Document is Jammed in the Top of the ADF Unit Document is Jammed in the Top of the ADF Unit Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW 1. Remove any paper that is not jammed from the ADF. 2.
Page 480: Document Is Jammed Inside The Adf Unit
Home > Troubleshooting > Document Jams > Document is Jammed inside the ADF Unit Document is Jammed inside the ADF Unit Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW 1. Remove any paper that is not jammed from the ADF. 2. Lift the document cover. 3.
Page 481: Remove Paper Scraps Jammed In The Adf
Home > Troubleshooting > Document Jams > Remove Paper Scraps Jammed in the ADF Remove Paper Scraps Jammed in the ADF Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW 1. Lift the document cover. 2. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. 3.
Page 482: Printer Jam Or Paper Jam
Home > Troubleshooting > Printer Jam or Paper Jam Printer Jam or Paper Jam Locate and remove the jammed paper. • Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) • Paper is Jammed in the Front of the Machine (Jam B Front) •...
Page 483: Paper Is Jammed Inside And In The Front Of The Machine (Jam A Inside/Front)
Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/ Front) If the LCD displays [Jam A Inside/Front] or [Repeat Jam A Inside/Front], follow these steps: 1.
Page 484 IMPORTANT • DO NOT touch the encoder strip, a thin strip of plastic that stretches across the width of the machine (1). Doing this may cause damage to the machine. • If the print head is in the right corner as shown in the illustration (2), you cannot move it. Follow these steps: a.
Page 485 • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper. Hold the concave areas with the triangle marks as shown in the illustration (3) to move the print head. •...
Page 486 If your LCD error message was [Repeat Jam A Inside/Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. c.
Page 487 9. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 10. Reconnect the power cord. Related Information • Printer Jam or Paper Jam •...
Page 488: Paper Is Jammed In The Front Of The Machine (Jam B Front)
Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Front of the Machine (Jam B Front) Paper is Jammed in the Front of the Machine (Jam B Front) If the LCD displays [Jam B Front] or [Repeat Jam B Front], follow these steps: 1.
Page 489 If your LCD error message was [Repeat Jam B Front], do the following: a. Make sure you look carefully inside (1) for any scraps of paper. b. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine. c.
Page 490 6. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 7. Reconnect the power cord. Related Information • Printer Jam or Paper Jam •...
Page 491: Paper Is Jammed In The Back Of The Machine (Jam C Rear)
Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Back of the Machine (Jam C Rear) Paper is Jammed in the Back of the Machine (Jam C Rear) If the LCD displays [Jam C Rear], follow these steps: 1.
Page 492 6. Close the Jam Clear Cover. Make sure the cover is closed completely. 7. Put the paper tray firmly back in the machine. 8. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
Page 493 Additional paper jam clear operations (DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW) If the LCD error message continues to appear and you repeatedly experience paper jams, do the following: 1. Unplug the machine from the electrical socket and open the manual feed slot cover. 2. Load one sheet of thick A4 or Letter sized paper, such as glossy paper, in the manual feed slot. Insert the paper deep into the manual feed slot.
Page 494: If You Are Having Difficulty With Your Machine
If you think there is a problem with your machine, check the following topics. You can correct most problems yourself. If you need additional help, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
Page 495: Paper Handling And Printing Problems
Click (Start) > Control Panel > Hardware and Sound > Printers. Right- click Brother MFC-XXXX Printer (where XXXX is your model name). Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online.
Page 496 Difficulties Suggestions Click (Start) > Devices and Printers > Printers and Faxes. ® • Windows Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound group, click View devices and printers >...
Page 497 Difficulties Suggestions Make sure you are using Brother Original ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources. Make sure you are using one of the recommended types of paper.
Page 498 See Related Information: Paper Weight and Thickness. Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package for this purpose.
Page 499 • Change the Paper Size and Paper Type • Acceptable Paper and Other Print Media • Clean the Print Head from Your Brother Machine ® • Clean the Print Head from Your Computer (Windows • Clean the Print Head from Your Computer (Mac) •...
Page 500 • Load Photo or Photo L Paper in Photo Paper Tray • Clean the Machine's Printer Platen • Clean the Paper Feed Rollers • Clean the Paper Pick-up Rollers • Printer Jam or Paper Jam • Shrink Page Size of an Oversized Incoming Fax •...
Page 501: Telephone And Fax Problems
Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Telephone and Fax Problems Telephone and Fax Problems Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Telephone Line or Connections Difficulties Suggestions Dialling does not work. (No dial Check all line cord connections. Make sure the telephone line cord is plugged tone) into the telephone wall socket and the LINE socket of the machine.
Page 502 • If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will receive faxes automatically and produce a pseudo/double-ring to alert you to answer voice calls.
Page 503 If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. See Related Information: Connect an External TAD.
Page 504 Difficulties Suggestions delayed fax. If the problem continues, ask the telephone company to check your telephone line. See Related Information: Turn Off Memory Receive. See Related Information: Print a Fax Stored in the Machine's Memory. See Related Information: Cancel a Fax in Progress. See Related Information: Check and Cancel a Pending Fax.
Page 505 Home > Troubleshooting > If You Are Having Difficulty with Your Machine > Telephone and Fax Problems > Set Dial Tone Detection Set Dial Tone Detection Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Setting the Dial Tone to [Detection] will shorten the Dial Tone detect pause. >>...
Page 506 VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line. • Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine not to work correctly. MFC-J690DW/MFC-J890DW 1.
Page 507 • Voice Over Internet Protocol (VoIP/Telephone Line Interference) • Error and Maintenance Messages...
Page 508: Other Problems
Scanning Difficulties Difficulties Suggestions TWAIN or WIA errors appear Make sure the Brother TWAIN or WIA driver is selected as the primary source in when starting to scan. ™ ™ your scanning application. For example, in Nuance...
Page 509 See Related Information: Print Photos with Auto Cropping. Software Difficulties Difficulties Suggestions Cannot print. Uninstall and reinstall the Brother driver. “Device Busy” appears on the Make sure the machine is not showing an error message on the machine's computer screen. display.
Page 510: Network Problems
Where Can I Find My Brother Machine's Network Settings? • I Cannot Complete the Wireless Network Setup Configuration • My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network • I Want to Check that My Network Devices are Working Correctly •...
Page 511 ® Network Connection Repair Tool (Windows ® Use the Network Connection Repair Tool (Windows Use the Network Connection Repair Tool to fix the Brother machine's network settings. It will assign the correct IP address and Subnet Mask. ® ® ®...
Page 512 If You Are Having Difficulty with Your Machine > Network Problems > Where Can I Find My Brother Machine's Network Settings? Where Can I Find My Brother Machine's Network Settings? • Change Machine Settings from Your Computer • Print the Network Configuration Report...
Page 513 Wi-Fi Direct), try the one-push configuration using WPS (recommended) and set the Brother machine as a G/O. Your Brother machine is Move your Brother machine within about 3.3 feet (1 metre) of the Wi-Fi Direct placed too far from your mobile device when you configure the Wi-Fi Direct network settings.
Page 514 Cause Action Interface Direct configuration, do the • If you are using your Brother machine as a client, confirm how following: many devices are allowed in the current Wi-Fi Direct network, and then check how many devices are connected. ®...
Page 515 (TWAIN driver) In the Finder menu bar, click Go > Applications > Brother, and then double-click the Device Selector icon. The Device Selector window appears. Reselect your network machine, make sure Status is idle, and then click OK.
Page 516 Print the WLAN Report to check the error code on the printed report. Wireless not connected to the wireless network. If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the Brother software and drivers and reinstall them. Related Information •...
Page 517 (For wired networks) A network cable is securely connected to the Brother machine and to the router or hub. Check that you can Ping the Brother machine from your computer using the IP address or Wired/Wireless "ping" the Brother ®...
Page 518 Check that My Network Devices are Working Correctly > Check Network Devices Using the Ping Command Check Network Devices Using the Ping Command Check the IP addresses of both your computer and your Brother machine, and then confirm whether the network is operating correctly. ®...
Page 519 • My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network...
Page 520: Google Cloud Print Problems
If You Are Having Difficulty with Your Machine > Google Cloud Print Problems Google Cloud Print Problems Difficulty Suggestions My Brother machine is not displayed in the printer list. Make sure your machine is turned on. ™ Confirm that Google Cloud Print is enabled.
Page 521: Airprint Problems
> AirPrint Problems AirPrint Problems Difficulty Suggestions My Brother machine is not displayed in the printer list. Make sure your Brother machine is turned on. Confirm the network settings. Move the mobile device closer to the wireless access point/router, or to your Brother machine.
Page 522: Check The Machine Information
Home > Troubleshooting > Check the Machine Information Check the Machine Information Follow these instructions to check your Brother machine's serial number, firmware version and firmware update. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select [Machine Info.]. Press OK.
Page 523: Reset Your Brother Machine
Home > Troubleshooting > Reset Your Brother Machine Reset Your Brother Machine IMPORTANT (MFC-J491DW/MFC-J690DW) When you reset the machine, your faxes that are stored in the machine's memory may be deleted. Before you reset the machine, you can transfer your faxes to your computer or another fax machine so you will not lose any important messages.
Page 524: Reset Functions Overview
4. [All Settings] Use the Settings Reset function to reset all machine's settings to the settings originally set at the factory. Brother strongly recommends you perform this operation when you dispose of the machine. (MFC-J890DW) Unplug the interface cable before you select [Network] or [All Settings].
Page 525: Routine Maintenance
Replace the Ink Cartridges • Clean Your Brother Machine • Check Your Brother Machine • Correct the Paper Feed to Clear Vertical Lines • Change the Print Setting Options When Having Printing Problems • Pack and Ship Your Brother Machine...
Page 526: Replace The Ink Cartridges
Replace the Ink Cartridges Your Brother machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine will display a message.
Page 527 3. Open the new ink cartridge bag for the colour indicated on the LCD, and take out the ink cartridge. IMPORTANT • DO NOT touch the cartridge in the area indicated (1); this can prevent the machine from detecting the cartridge.
Page 528 DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge. Related Information • Routine Maintenance • Error and Maintenance Messages • Paper Handling and Printing Problems • Pack and Ship Your Brother Machine...
Page 529: Clean Your Brother Machine
> Clean Your Brother Machine Clean Your Brother Machine • Clean the Scanner • Clean the Print Head from Your Brother Machine • ® Clean the Print Head from Your Computer (Windows • Clean the Print Head from Your Computer (Mac) •...
Page 530: Clean The Scanner
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Scanner Clean the Scanner 1. Unplug the machine from the electrical socket. 2. Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with water.
Page 531 Related Information • Clean Your Brother Machine • Telephone and Fax Problems • Other Problems...
Page 532: Clean The Print Head From Your Brother Machine
The machine cleans the print head. • If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem colour. Try cleaning the print head again. If the print has not improved, contact Brother customer service or your local Brother dealer.
Page 533 Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems ® • Clean the Print Head from Your Computer (Windows • Clean the Print Head from Your Computer (Mac)
Page 534: Clean The Print Head From Your Computer (Windows ® )
> Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers. 2. Right-click the Brother MFC-XXXX Printer icon (where XXXX is your model name), and then select Printing preferences. If printer driver options appear, select your printer driver.
Page 535 • Clean the Print Head from Your Brother Machine...
Page 536: Clean The Print Head From Your Computer (Mac)
8. Select the Normal, Strong, or Strongest option for the cleaning strength, and then click Next. 9. Click Start. The machine starts cleaning. Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems • Clean the Print Head from Your Brother Machine...
Page 537: Clean The Machine's Lcd
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's LCD Clean the Machine's LCD IMPORTANT DO NOT use liquid cleaners (including ethanol). 1. Press and hold down to turn off the machine. The LCD displays [Shutting Down] for a few seconds before the power goes off.
Page 538: Clean The Outside Of The Machine
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Outside of the Machine Clean the Outside of the Machine IMPORTANT • Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine.
Page 539: Clean The Machine's Printer Platen
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Machine's Printer Platen Clean the Machine's Printer Platen WARNING Be sure to unplug the machine from the electrical socket before cleaning the printer platen to avoid an electrical shock.
Page 540: Clean The Paper Feed Rollers
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Feed Rollers Clean the Paper Feed Rollers If the paper feed rollers are stained with ink or have a buildup of paper dust, it may cause paper feed problems.
Page 541 Do not use the machine again until the rollers are dry. Using the machine before the rollers are dry may cause paper feed problems. Related Information • Clean Your Brother Machine • Paper Handling and Printing Problems...
Page 542: Clean The Base Pad
2. Pull the paper tray (1) completely out of the machine. 3. Clean the Base Pad (1) with a soft lint-free cloth moistened with water. For DCP-J572DW/DCP-J772DW/MFC-J690DW, clean also the Base Pad (2) for the photo paper tray with a soft lint-free cloth moistened with water.
Page 543: Clean The Paper Pick-Up Rollers
Home > Routine Maintenance > Clean Your Brother Machine > Clean the Paper Pick-up Rollers Clean the Paper Pick-up Rollers Cleaning the paper pick-up rollers periodically may prevent paper jams by ensuring that paper feeds correctly. 1. Unplug the machine from the electrical socket.
Page 544: Check Your Brother Machine
Routine Maintenance > Check Your Brother Machine Check Your Brother Machine • Check the Print Quality • Check the Print Alignment from Your Brother Machine • Check the Ink Volume • ® Monitor Machine Status from Your Computer (Windows •...
Page 545: Check The Print Quality
The machine prints the Print Quality Check Sheet again. Check the quality of the four colour blocks on the sheet again. If you clean the print head and the print has not improved, try installing a new Genuine Brother Brand replacement ink cartridge for each problem colour. Try cleaning the print head again. If the print has not improved, contact Brother customer service or your local Brother dealer.
Page 546 The machine prints the Print Quality Check Sheet again. Check the quality of the four colour blocks on the sheet again. If you clean the print head and the print has not improved, try installing a Brother Original replacement ink cartridge for each problem colour. Try cleaning the print head again. If the print has not improved, contact...
Page 547 DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty. When a print head nozzle is clogged, the printed sample looks like this. After the print head nozzle is cleaned, the lines are gone. Related Information • Check Your Brother Machine • Paper Handling and Printing Problems...
Page 548: Check The Print Alignment From Your Brother Machine
Check Your Brother Machine > Check the Print Alignment from Your Brother Machine Check the Print Alignment from Your Brother Machine If your printed text becomes blurred or images become faded after transporting the machine, adjust the print alignment. >> DCP-J572DW/MFC-J491DW >>...
Page 549 When the print alignment is not adjusted correctly, text looks blurry or crooked, like this. After the print alignment is adjusted correctly, text looks like this. 5. Press Related Information • Check Your Brother Machine • Paper Handling and Printing Problems...
Page 550: Check The Ink Volume
Home > Routine Maintenance > Check Your Brother Machine > Check the Ink Volume Check the Ink Volume Although an ink volume icon appears on the machine's LCD, you can use the ink menu to see a large graph showing the ink left in each cartridge.
Page 551 You can also check the ink volume from your computer. Related Information • Check Your Brother Machine • Touchscreen LCD Overview • Settings Screen Overview ® • Print a Document (Windows • Print a Document (Mac) ® • Monitor Machine Status from Your Computer (Windows...
Page 552: Monitor Machine Status From Your Computer (Windows ® )
Windows 8 and Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Status Monitor. Troubleshooting Click the Troubleshooting button to access the troubleshooting website.
Page 553 ® • Status Monitor Indicators and What They Mean (Windows ® • Turn Off the Show Status Monitor Feature (Windows ® • Turn Off the Status Monitor (Windows ® • Cancel a Print Job (Windows • Check the Ink Volume...
Page 554 > Status Monitor Indicators and What They Mean (Windows ® Status Monitor Indicators and What They Mean (Windows When you start up your computer, the Brother Status Monitor icon appears on the task tray. • A green icon indicates the normal stand-by condition.
Page 555 The default setting is Only when printing from this PC. To turn it off, follow these steps: 1. Right-click the (Brother Status Monitor) icon or window, select the Status Monitor Settings option, and then click Options. The Options window appears.
Page 556 Computer (Windows > Turn Off the Status Monitor (Windows ® Turn Off the Status Monitor (Windows 1. Right-click the (Brother Status Monitor) icon or window, and then select Exit. 2. Click OK. Related Information ® • Monitor Machine Status from Your Computer (Windows...
Page 557: Monitor Machine Status From Your Computer (Mac)
Computer (Mac) Monitor Machine Status from Your Computer (Mac) Brother's Status Monitor utility program is a configurable software tool for monitoring the status of a device and notifying you immediately in the event of an error. 1. Select System Preferences from the Apple Menu.
Page 558 Related Information • Check Your Brother Machine...
Page 559: Correct The Paper Feed To Clear Vertical Lines
Routine Maintenance > Correct the Paper Feed to Clear Vertical Lines Correct the Paper Feed to Clear Vertical Lines Adjust the paper feed to reduce vertical lines. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 560: Change The Print Setting Options When Having Printing Problems
These options are available only when performing operations from the machine, such as copying. When printing from your computer, change the settings in the printer driver. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings.
Page 561 • Prevent Smudged Printouts and Paper Jams (Mac) ® • Print Settings (Windows • Print Options (Mac)
Page 562: Pack And Ship Your Brother Machine
Home > Routine Maintenance > Pack and Ship Your Brother Machine Pack and Ship Your Brother Machine • When you transport the machine, use the packing materials that came with your machine. If you do not pack the machine correctly, any damage that may occur in transit may not be covered by your warranty.
Page 563 • If you are not able to find the orange protective part, ship the machine without it. DO NOT leave the ink cartridges in the machine during shipping. 9. Wrap the machine in the bag. 10. Pack the machine in the original carton with the original packing material as shown below. Do not pack the used ink cartridge in the carton.
Page 564 Related Information • Routine Maintenance • Replace the Ink Cartridges...
Page 565: Machine Settings
Home > Machine Settings Machine Settings Customise settings and features, create shortcuts, and work with options displayed on the machine's LCD to make your Brother machine a more efficient work tool. • Change Machine Settings from the Control Panel •...
Page 566: Change Machine Settings From The Control Panel
Home > Machine Settings > Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel • In the Event of Power Failure (Memory Storage) • General Settings • Save Your Favourite Settings as a Shortcut • Print Reports •...
Page 567: In The Event Of Power Failure (Memory Storage)
Change Machine Settings from the Control Panel > In the Event of Power Failure (Memory Storage) In the Event of Power Failure (Memory Storage) DCP-J572DW/DCP-J772DW/MFC-J491DW/MFC-J690DW • Your menu settings are stored permanently and will not be lost. • Temporary settings (for example: Contrast and Overseas Mode) will be lost.
Page 568: General Settings
Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings General Settings • Adjust the Machine Volume • Change for Daylight Saving Time Automatically • Change for Daylight Saving Time Manually • Set Sleep Mode Countdown •...
Page 569 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Adjust the Machine Volume Adjust the Machine Volume Related Models: DCP-J772DW/MFC-J491DW/MFC-J690DW/MFC-J890DW >> MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 570 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change for Daylight Saving Time Automatically Change for Daylight Saving Time Automatically Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW You can program the machine to change automatically for Daylight Saving Time. It will reset itself forward one hour in the spring, and backward one hour in the autumn.
Page 571 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change for Daylight Saving Time Manually Change for Daylight Saving Time Manually Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW You can program the machine to change for Daylight Saving Time. When selecting [Forward Hour] it will forward the time by an hour and backward one hour when selecting [Backward Hour].
Page 572 The timer will restart if any operation is carried out on the machine, such as receiving a fax or a print job. • The factory setting is five minutes. • When the machine goes into Sleep Mode, the LCD backlight turns off. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 573 • The machine is connected to a wireless network. • [WLAN Enable] is set to [On] or [WLAN] is selected in the [Network I/F] setting. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 574 The LCD displays the date and time. If they are not current, re-enter them. You can add the date and time to each fax you send by setting your Station ID. (DCP models) If the machine's power has been off, the machine's date and time may not be current. Re-enter them. >> DCP-J572DW >> MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW 1.
Page 575 6. Press a or b to select [Clock Type], and then press OK. 7. Press a or b to select [12h Clock] or [24h Clock], and then press OK. 8. Press a or b to select [Time], and then press OK. 9.
Page 576 > Adjust the LCD Backlight Brightness Adjust the LCD Backlight Brightness If you are having difficulty reading the LCD, changing the brightness setting may help. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 577 > Change How Long the LCD Backlight Stays On Change How Long the LCD Backlight Stays On Set how long the LCD backlight stays on. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 578 To enter a space, press [Space]. 6. Press Related Information • General Settings • Transfer Faxes to Another Fax Machine • Transfer the Fax Journal Report to Another Fax Machine • Enter Text on Your Brother Machine • Set the Date and Time...
Page 579 Set Tone or Pulse Dialling Mode Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW Your Brother machine is set for a Tone dialling service. If you have a Pulse dialling (rotary) service, you must change the dialling mode. This feature is not available in some countries.
Page 580 The factory setting is [Off]. • When the Quiet Mode setting is turned on, appears on the Home screen. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a. Select [General Setup]. Press OK.
Page 581 Language Displayed on the LCD Change the Language Displayed on the LCD Change the LCD language if needed. This feature is not available in some countries. >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a.
Page 582 Home > Machine Settings > Change Machine Settings from the Control Panel > General Settings > Change the Keyboard Setting Change the Keyboard Setting Related Models: DCP-J772DW/MFC-J690DW/MFC-J890DW You can choose the type of keyboard for the LCD. 1. Press [Settings] > [All Settings] > [General Setup] > [Keyboard Settings]. 2.
Page 583: Save Your Favourite Settings As A Shortcut
Home > Machine Settings > Change Machine Settings from the Control Panel > Save Your Favourite Settings as a Shortcut Save Your Favourite Settings as a Shortcut • Add Shortcuts • Change or Delete Shortcuts...
Page 584 Home > Machine Settings > Change Machine Settings from the Control Panel > Save Your Favourite Settings as a Shortcut > Add Shortcuts Add Shortcuts Related Models: DCP-J772DW/MFC-J690DW/MFC-J890DW You can add the Fax, Copy, Scan, Web Connect and Apps settings you use most frequently by saving them as your Shortcuts.
Page 585 When changing Fax or Scan Shortcuts, you will be asked if you want to make this a One Touch Shortcut. Follow the LCD instructions. Related Information • Save Your Favourite Settings as a Shortcut • Enter Text on Your Brother Machine...
Page 586: Print Reports
Home > Machine Settings > Change Machine Settings from the Control Panel > Print Reports Print Reports • Reports • Print a Report • Fax Reports • Telephone and Fax Problems...
Page 587 Transmit, RX means Receive.) ® (Windows You can view and print the Fax Journal report from your computer using the Fax Journal Report software. Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download the software.
Page 588 Change Machine Settings from the Control Panel > Print Reports > Print a Report Print a Report >> DCP-J572DW/MFC-J491DW >> DCP-J772DW/MFC-J690DW/MFC-J890DW DCP-J572DW/MFC-J491DW 1. Press Settings. 2. Press a or b to select the following: a. Select [Print Reports]. Press OK.
Page 589: Settings And Features Tables
Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features Tables Settings and Features Tables • Settings Tables (1.8"(44.9 mm) Colour LCD) • Features Tables (1.8"(44.9 mm) Colour LCD) • Settings Tables (2.7"(67.5 mm) touchscreen models) •...
Page 590 Settings and Features Tables > Settings Tables (1.8"(44.9 mm) Colour LCD) Settings Tables (1.8"(44.9 mm) Colour LCD) Related Models: DCP-J572DW/MFC-J491DW These tables will help you understand your machine's menu selections and options. Settings > [General Setup] Level 1 Level 2...
Page 591 DNS server. APIPA Set the machine to allocate the IP address from the link-local address range automatically. IPv6 Turn the IPv6 protocol on or off. For more information, go to the Brother Solutions Center at support.brother.com to see FAQs & Troubleshooting.
Page 592 Setup Wizard Configure your wireless network settings manually. WLAN Assistant Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. WPS w/ PIN Code Configure your wireless network settings using WPS with a PIN.
Page 593 Date (MFC-J491DW) Add the date and time on the screen and in the headings of the faxes you send. Time (DCP-J572DW) Set the date and time on your machine. Clock Type Select the time format (12-hour or 24-hour). Auto Daylight Set the machine to change automatically for Daylight Saving Time.
Page 594 Level 1 Level 2 Descriptions (MFC-J491DW) VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, select Basic (for VoIP). Reset Machine Reset Restore all the machine's settings that you have changed, such as Date and Time and Ring Delay. Network Restore all network settings back to the factory settings.
Page 595 Change Machine Settings from the Control Panel > Settings and Features Tables > Features Tables (1.8"(44.9 mm) Colour LCD) Features Tables (1.8"(44.9 mm) Colour LCD) Related Models: DCP-J572DW/MFC-J491DW FAX (MFC models) Level 1 Level 2 Descriptions Fax Resolution Set the resolution for outgoing faxes.
Page 596 Print Settings Print a thumbnail page. Sheet Print Photos Print Settings Print photos by choosing the index numbers. Print All Print Settings Print all photos in your memory card or USB flash drive. Level 1 Descriptions Connect the Brother machine to an Internet service.
Page 597 Level 1 Descriptions Setup Wizard Configure your wireless network settings manually. WLAN Assistant Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. Related Information • Settings and Features Tables...
Page 598 Setup Wizard Configure your wireless network settings manually. WLAN Assistant Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. WPS w/ PIN Code Configure your wireless network settings using WPS with a PIN.
Page 599 Level 1 Level 2 Level 3 Descriptions Quiet Mode Decrease printing noise. Tray Setting Paper Type Set the type of paper in the paper tray. (MFC-J890DW) Paper Size Set the size of paper in the paper tray. (MFC-J890DW) Paper Type Set the type of paper in paper tray #1.
Page 600 Level 1 Level 2 Level 3 Descriptions Auto Power Off Select how long the machine must wait before it automatically turns itself off after entering Sleep Mode. When set to Off, the machine will not power off automatically. Removable Disc Turn the Removable Disc function on or off.
Page 601 Set the machine to allocate the IP address from the link-local address range automatically. IPv6 Turn the IPv6 protocol on or off. For more information, go to the Brother Solutions Center at support.brother.com to see FAQs & Troubleshooting. Ethernet Select the Ethernet link mode.
Page 602 Set the machine to allocate the IP address from the link-local address range automatically. IPv6 Turn the IPv6 protocol on or off. For more information, go to the Brother Solutions Center at support.brother.com to see FAQs & Troubleshooting. Setup Wizard Configure your wireless network settings manually.
Page 603 Level 2 Level 3 Level 4 Descriptions Turn the NFC function on or off. (MFC-J890DW) Message from Message from Display messages and notifications from Brother Brother Brother. Status Web Connect Proxy Settings Proxy Change the Web connection settings. Settings Connection...
Page 604 [Initial Setup] [Settings] > [All Settings] > [Initial Setup] Level 1 Level 2 Descriptions Date & Time Date (MFC models) Add the date and time on the screen and in the headings of Time the faxes you send. (DCP models) Set the date and time on your machine.
Page 605 Related Information • Settings and Features Tables...
Page 606 Home > Machine Settings > Change Machine Settings from the Control Panel > Settings and Features Tables > Features Tables (2.7"(67.5 mm) touchscreen models) Features Tables (2.7"(67.5 mm) touchscreen models) Related Models: DCP-J772DW/MFC-J690DW/MFC-J890DW [Fax] (When [Fax Preview] is [Off]) (MFC models) Level 1 Level 2 Level 3...
Page 607 Level 1 Level 2 Level 3 Descriptions Options Call History (Not available for Taiwan and some countries) Address Book Search within the Address Book. (Search:) Edit Store Address Book numbers, set up Group numbers for Broadcasting, and change and delete Address Book numbers.
Page 608 Level 1 Level 2 Level 3 Level 4 Descriptions Sending Options Delayed Fax Set Time Set the time of day the delayed faxes will be Faxes sent. Batch TX Combine delayed faxes to the same fax number at the same time of day into one transmission.
Page 609 Level 1 Level 2 Level 3 Level 4 Descriptions Call some Select a number from the Caller ID History History countries) and then send a fax to it, add it to the Address Book, or delete it. [Copy] Level 1 Level 2 Level 3 Descriptions...
Page 610 Print ID photos for your resume, Print Photo Size Settings passport and so on. [Web] Level 1 Descriptions Connect the Brother machine to an Internet service. [Apps] Level 1 Descriptions Apps Connect the Brother machine to the Brother Apps service.
Page 611 Media Scan documents and save them directly to a memory card or USB flash drive without using a computer. Connect the Brother machine to an Internet service. Apps Connect the Brother machine to the Brother Apps service. This list appears when each Rename Change the shortcut name.
Page 612 Setup Wizard Configure your wireless network settings manually. WLAN Assistant Configure your wireless network settings using the Brother installation disc. Configure your wireless network settings using the one-button push method. When you have put a USB Flash drive in the USB slot...
Page 613: Change Machine Settings From Your Computer
Home > Machine Settings > Change Machine Settings from Your Computer Change Machine Settings from Your Computer • Change the Machine Settings Using Remote Setup • Where Can I Find My Brother Machine's Network Settings? • Network Management Software and Utilities...
Page 614: Change The Machine Settings Using Remote Setup
The Remote Setup program lets you configure many of your Brother machine's settings from your computer. When you start Remote Setup, the settings on your Brother machine will be downloaded to your computer and displayed on your screen. If you change the settings on your computer, you can upload them directly to the machine.
Page 615 Using Remote Setup > Remote Setup (Windows ® Remote Setup (Windows • ® Set Up the Brother Machine from Your Computer (Windows • ® Set Up the Brother Machine Using ControlCenter4 (Windows • ® Set Up Your Machine's Address Book Using ControlCenter4 (Windows...
Page 616 Windows 8 and Windows Launch (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Remote Setup. The Remote Setup Program window appears.
Page 617 Export Click to save the current configuration settings to a file. Click Export to save your address book or all settings for your machine. Import Click to import a file and read its settings. Print Click to print the selected items on the machine. You cannot print the data until it is uploaded to the machine.
Page 618 137 and 161. ® • If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc, the necessary firewall settings have already been set. Related Information ®...
Page 619 Change Machine Settings from Your Computer > Change the Machine Settings ® Using Remote Setup > Remote Setup (Windows > Set Up the Brother Machine Using ControlCenter4 ® (Windows ® Set Up the Brother Machine Using ControlCenter4 (Windows Related Models: MFC-J491DW/MFC-J690DW/MFC-J890DW 1. Click the (ControlCenter4) icon in the task tray, and then click Open.
Page 620 137 and 161. ® • If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc, the necessary firewall settings have already been set. Related Information ®...
Page 621 Home > Machine Settings > Change Machine Settings from Your Computer > Change the Machine Settings ® Using Remote Setup > Remote Setup (Windows > Set Up Your Machine's Address Book Using ® ControlCenter4 (Windows Set Up Your Machine's Address Book Using ControlCenter4 ®...
Page 622 > Change the Machine Settings Using Remote Setup > Remote Setup (Mac) Remote Setup (Mac) • Set Up the Brother Machine with a USB Cable Connection (Mac) • Set Up Your Machine's Address Book with a USB Cable Connection (Mac)
Page 623 • Remote Setup for Mac supports USB connections only. 1. In the Finder menu bar, click Go > Applications > Brother, and then double-click the Remote Setup icon. The Remote Setup Program screen appears. 2. Configure the settings as needed.
Page 624 Export Click to save the current configuration settings to a file. Click Export to save your address book or all settings for your machine. Import Click to import a file and read its settings. Print Click to print the selected items on the machine. You cannot print the data until it is uploaded to the machine.
Page 625 • Remote Setup for Mac supports USB connections only. 1. In the Finder menu bar, click Go > Applications > Brother, and then double-click the Remote Setup icon. The Remote Setup Program screen appears. 2. In the left menu, click Address Book in the Fax.
Page 626: Appendix
Home > Appendix Appendix • Specifications • Enter Text on Your Brother Machine • Brother Numbers...
Page 627: Specifications
Specifications General Specifications Printer Type Inkjet Print Head Mono Piezo with 210 nozzles x 1 Colour • DCP-J572DW/MFC-J491DW Piezo with 70 nozzles x 3 • DCP-J772DW/MFC-J690DW/MFC-J890DW Piezo with 210 nozzles x 3 Memory Capacity 128 MB • DCP-J572DW/MFC-J491DW LCD (liquid crystal display) 1.8 in.
Page 628 Dimensions • DCP-J572DW 151 mm 400 mm 341 mm 583 mm • DCP-J772DW 151 mm 400 mm 341 mm 583 mm • MFC-J491DW 227 mm 172 mm 400 mm 411 mm 341 mm 474 mm...
Page 629 • MFC-J690DW/MFC-J890DW 227 mm 172 mm 400 mm 411 mm 341 mm 583 mm Weights • DCP-J572DW 7.2 kg • MFC-J491DW 8.3 kg • DCP-J772DW 7.2 kg • MFC-J690DW 8.3 kg • MFC-J890DW 8.3 kg Noise Level Sound Pressure Operating 50 dB (A) (Approx.) Temperature Operating 10 to 35 °C...
Page 630 Paper Size Envelopes (C5, Com-10, DL, Monarch), Photo (10 x 15 cm), Photo 2L (13 x 18 cm), Index card (13 x 20 cm) Maximum Paper • DCP-J572DW/DCP-J772DW/MFC-J491DW/ Capacity MFC-J690DW Up to 100 sheets of 80 gsm plain paper •...
Page 631 Paper Size A4, Letter, A5 When copying on A4 size paper. PhotoCapture Center Specifications This function is available for DCP-J572DW/DCP-J772DW/MFC-J690DW/MFC-J890DW. MultiMediaCard (32 MB - 2 GB) Compatible Media MultiMediaCard plus (128 MB - 4 GB) MultiMediaCard mobile with Adapter (64 MB - 1 GB)
Page 632 DCP-J772DW/MFC-J690DW/MFC-J890DW Up to 1200 x 6000 dpi Paper Type Plain Paper, Inkjet Paper (coated paper), Glossy Paper, Brother BP71 paper Paper Size A4, Letter, Photo (10 x 15 cm), Photo 2L (13 x 18 cm) File Format JPEG (Progressive JPEG format is not supported)
Page 633 ® • (Windows ) If you require more advanced machine management, use the latest version of Brother BRAdmin Professional. Go to your model's Downloads page on the Brother Solutions Center at support.brother.com and download the software. SSL/TLS (IPPS, HTTPS)
Page 634 2012 Windows ® Server 2012 Windows ® Server 2016 Printing ® 80 MB 550 MB Intel Oper DCP-J772DW Processor PC-Fax (Send) ating Scanning Syste MFC-J690DW Removable Disk (USB or Memory Card) MFC-J890DW macOS v10.10.5 macOS v10.11.x macOS v10.12.x DCP-J572DW MFC-J491DW...
Page 635 Third party USB ports are not supported. MFC-J890DW only For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi. ™ ™ ® ® ® ® ® ®...
Page 636: Enter Text On Your Brother Machine
Home > Appendix > Enter Text on Your Brother Machine Enter Text on Your Brother Machine • The characters that are available may differ depending on your country. • For touchscreen models, the keyboard layout may differ depending on the function you are setting.
Page 637 Press # Press 0 Ä Ë Ö Ü À Ç È É 0 DCP-J772DW/MFC-J690DW/MFC-J890DW When you need to enter text on your Brother machine, a keyboard will appear on the touchscreen. • Press to cycle between letters, numbers and special characters.
Page 638 • To insert a character, press d or c to move the cursor to the correct place, and then enter the character. • Press for each character you want to erase, or press and hold to erase all the characters. Related Information •...
Page 639: Brother Numbers
The Brother Solutions Center is our one-stop resource for all your Machine needs. Download the latest software and utilities and read FAQs & Troubleshooting tips to learn how to get the most from your Brother product. Check here for Brother driver updates, too.
Page 640 Visit us on the World Wide Web www.brother.com OCE/ASA Version A...

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