Aastra OpenCom 510 User Manual page 176

Call Queue
Use
Incoming calls are signalled in parallel to all signed-on enquiry stations. If the
enquiry stations are busy, the incoming call joins the queue on each of the ter-
minals in the hunt group. If one of the enquiry stations accepts a call from the
queue, the call is removed from the queues of all the other enquiry stations. The
display at each enquiry station (OpenPhone 65/OpenPhone 75) indicates how full
the queue is.
If attendants leave the station, they sign off from the hunt group by means of a
function key. In contrast to Example 1, further calls do not have to be processed
after the sign-off, as the calls are also registered in the queues of the other signed-
on enquiry stations.
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Note: When the last enquiry station remaining in the hunt
group signs off, further callers will hear the busy tone.
Examples of Use