Aastra OpenPhone 71 User Manual
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Aastra OpenPhone 71 User Manual

Aastra OpenPhone 71 User Manual

On the opencom 100 communications system
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OpenPhone 71, 73, 75
on the OpenCom 100 Communications System
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Summary of Contents for Aastra OpenPhone 71

  • Page 1 OpenPhone 71, 73, 75 on the OpenCom 100 Communications System User Guide...
  • Page 2 Thank you for choosing this Aastra DeTeWe product. Our product meets the strictest requirements with regard to quality and design. This user guide will show you how to use your OpenPhone 71, 73 or 75 and answer most of the questions that may arise.

  • Page 3: Table Of Contents

    Contents OpenPhone 71/73/75 System Telephones ....7 Using Your Telephone ..........8 1.1.1...
  • Page 4 1.3.10 Automatic Exit...........30 Keypad Extensions.
  • Page 5 2.3.6 Busy Display for Bundles and Routes on the System Telephone..58 2.3.7 Ending Calls ........... . .58 2.3.8 MenuCard “Conversation”.
  • Page 6 Team Functions ......... . . 86 Managing Calls in a Team .
  • Page 7 Programming Keys ..........121 6.4.1 Programming Call Numbers (Destinations) .

  • Page 9: Openphone 71/73/75 System Telephones

    OpenPhone 71/73/75 System Telephones The OpenPhone 71, OpenPhone 73 and OpenPhone 75 are corded system tele- phones that you can operate on your OpenCom 100 communications system. The MenuCard display makes your telephone easy to operate and gives you fast access to your system’s wide range of different functions and features.

  • Page 10: Using Your Telephone

    OpenPhone 71/73/75 System Telephones Using Your Telephone ■ In a hurry?: A Brief Explanation of Important Functions starting on page 37: Read this chapter for quick telephoning access. Take enough time to also read the rest of this user guide and familiarize yourself with the features of your telephone.

  • Page 11: Installation Site

    6.2 (“Safety of information technology equipment including electrical business equipment”). For more information on this and a list of headsets which meet these require- ments please refer to our website at www.Aastra-DeTeWe.de. You can also contact a headset manufacturer of your own choice, of course. ■...

  • Page 12: Cleaning

    OpenPhone 71/73/75 System Telephones Using Your Telephone 1.1.3 Cleaning Simply wipe your telephone with an antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent. 1.1.4 Attaching the Pedestals and Adjusting the Inclination A B C D...

  • Page 13: Wall Mounting

    OpenPhone 71/73/75 System Telephones Key Assignments 1.1.5 Wall Mounting To mount your telephone to the wall, remove the pedestals. Using a screwdriver, pry the retention pin (1) for the handset out of its receptacle, turn it upside down (2) and insert it again.
  • Page 14 Arrow key Programmable keys OK key Open Phone 71 PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting Key Redial key Hands-free/open-listening key Info key Key assignment on the OpenPhone 71...
  • Page 15 OpenPhone 71/73/75 System Telephones Key Assignments Trunk key (Call key 1) ESC key Arrow key Programmable keys OK key Open Phone 73 PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key...
  • Page 16 OpenPhone 71/73/75 System Telephones Key Assignments Programmable keys ESC key Arrow key Trunk key (Call key 1) OK key Open Phone 75 PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key...

  • Page 17: Dial Keypad With Abc Assignment

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.1 Dial Keypad with ABC Assignment This is for dialling call numbers or entering text. The key label does not show all the available letters and special characters. For more information, refer to the section entitled Entering Text on page 29.

  • Page 18: Programmable Keys

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.3 Programmable Keys The additional keys to the left of the display are free programmable keys. The system administrator can assign other internal call numbers to these keys for you as additional trunk keys (call keys). These keys have also been assigned to external call numbers at which you can be reached from an external number.

  • Page 19: Abc Key

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.5 ABC Key ■ Short key press: Opens the MenuCard for the telephone book. When entering texts (please refer to page 29 also) one can switch between the alphanumeric and numeric modes. ■ Long key press: Opens the list of the available display languages.

  • Page 20: Info Key

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.8 Info Key Indicates incoming calls (LED flashes quickly, the bell is shown in the display), receiving incoming messages and current telephone settings. ■ Short key press: Displays a MenuCard with received messages (the LED on the key flashes slowly).

  • Page 21: Muting Key

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.10 Muting Key To deactivate the microphone during a call. The illuminated LED of the key indicates that the microphone is turned off. The LED of the key is illuminated when the microphone is deactivated. The ringer of your telephone can be switched off for incoming calls over the muting key.

  • Page 22: Esc Key

    OpenPhone 71/73/75 System Telephones Key Assignments ■ It adjusts the volume of the ringer tone during a call. ■ It sets the contrast of the display when the telephone is in the idle state. ■ It switches features on/off quickly.

  • Page 23: The Locking Of Your Telephone Interface By The System Administrator

    1.2.19 Labelling the Keys Label Strip The five keys above the display on the OpenPhone 71 and on the OpenPhone 73 can be assigned with destinations or functions (features) or programmed as call keys . The programming/assignment does not appear in the display. The label strips provided are for labelling these keys.
  • Page 24 The keys to the left of the display of the system telephones are also freely pro- grammable (one key on the OpenPhone 71, three keys on the OpenPhone 73, nine keys on the OpenPhone 75). These keys are labelled with a default text that you can change during or after programming.

  • Page 25: Display And Menucards

    (the OpenPhone 75 also displays the day of the week and the date). For the system telephones OpenPhone 71/OpenPhone 73, the system administrator can adjust the setting so that the date is shown instead of...

  • Page 26: Key Lines

    For the System Administrator: Configuring the Display of the User Name and the Date Assign the user name in the Configurator, User Manager: User menu. Configure the display of the date in the info line of the OpenPhone 71/OpenPhone 73 system telephones in the Configurator, PBX Configuration: System: Settings menu. Incom..int..call 11:45 Mon.01.Jan.06...
  • Page 27 OpenPhone 71/73/75 System Telephones Display and MenuCards Peters 11:45 & 30 Secretary Key lines on the OpenPhone 73: 1 Call key in idle state: internal call number or a user-assigned text. 2 Call key during dial and connection state: dialled call number.

  • Page 28: Menucard Display

    All the features of your telephone and the system are controlled via display windows like the ones on your PC. These display windows look like index cards and are called MenuCards.On the OpenPhone 71 the display shows the active line of the MenuCard.
  • Page 29 OpenPhone 71/73/75 System Telephones Display and MenuCards Invoking MenuCards via the Keypad Short Long MenuCard Page MenuCard key Depends on the device’s status Main menu Info key Info / current messages Active features ABC key Telephone book Language setting (display)

  • Page 30: Setting Windows And Their Characteristics, Toggling

    OpenPhone 71/73/75 System Telephones Display and MenuCards 1.3.6 Setting Windows and their Characteristics, Toggling Peters 11:45 Call div. 1 - Immediately.. 2 - After delay.. 3 + busy ) 32 OpenPhone 73’s display Two dots following a MenuCard item mean: After pressing the OK key sub-menu is opened in which you can select options or make entries.

  • Page 31: Deleting Lists

    OpenPhone 71/73/75 System Telephones Display and MenuCards Using the plus/minus key you can move the cursor and display the digits that were previously not visible. The digits on the right will then disappear from the display field. Inputs are always made to the immediate left of the cursor position.

  • Page 32: Automatic Exit

    OpenPhone 71/73/75 System Telephones Display and MenuCards ■ Inputs are always made to the immediate left of the cursor position. ■ The input position moves automatically if you pause briefly between your inputs or if you enter a new character.

  • Page 33: Keypad Extensions

    OpenPhone 71/73/75 System Telephones Keypad Extensions Keypad Extensions With a keypad extension, you can extend your system telephone OpenPhone 73/ 73 IP and OpenPhone 75/75 IP with additional free programmable keys. The Main menu functions and destination call numbers can be stored on these keys. In...

  • Page 34: Operating The Keypad Extension Keys

    OpenPhone 71/73/75 System Telephones Keypad Extensions Level keys Fig. left: Keypad extension KeyExtension 73P; Fig. right: Keypad extension KeyExtension 75D For the System Administrator: In the “Mounting and Commissioning” guide you will find the corresponding assembly instructions in the chapter “Connecting the Keypad Extension”.

  • Page 35: Choosing A Key Level

    OpenPhone 71/73/75 System Telephones Using a Headset 1.4.2 Choosing a Key Level Keys can be programmed on three levels with a keypad extension KeyExtension 75D. There are a total of 60 storage locations available on 20 keys. To toggle between the levels, use the level keys on the lower left.
  • Page 36 OpenPhone 71/73/75 System Telephones Using a Headset Situation: Operation: Result: You receive a call. Press the headset You telephone with the key. headset (LED of the is illuminated). Press the call key. You want to make a call. Press the headset...
  • Page 37 OpenPhone 71/73/75 System Telephones Using a Headset Situation: Operation: Result: You are telephoning over Press the headset Listening-in over the the handset and want to key. headset is now activated let a second person listen (LED of the key in on the call over the flashes).
  • Page 38 For more information on this and a list of headsets which meet these requirements please refer to our website at www.Aastra-DeTeWe.de. You can also contact a headset ma- nufacturer of your own choice, of course.

  • Page 39: Telephoning

    Telephoning In a hurry?: A Brief Explanation of Important Functions Telephoning In a hurry?: A Brief Explanation of Important Functions Please read this chapter in order to familiarise yourself with important telephone functions. It will only take you a few minutes. 2.1.1 Talking on the Phone: Via the Call Key or the Handset Peters...

  • Page 40: Telephoning

    Telephoning In a hurry?: A Brief Explanation of Important Functions You conduct the following telephone call in the hands-free mode. The loudspeaker is turned on, you speak via the microphone in the handset while the handset remains placed in the telephone cradle. If you have connected a headset to your telephone and acti- Phone settings vated it via the...

  • Page 41: Redialling

    Telephoning In a hurry?: A Brief Explanation of Important Functions Calling internal parties: Dial internal call number. Calling with Automatic Line Seizure (External without Dialling Code) Calling external parties: Dial external call number. Calling internal parties: H * * Press the star key twice. Dial internal call number.

  • Page 42: Receiving Calls

    Telephoning In a hurry?: A Brief Explanation of Important Functions Pick up handset. Redial a particular call number in the redial list: Press redial key. Use arrow key to select number. Pick up handset. 2.1.4 Receiving Calls When you receive a call, the LED next to the call key flashes. The symbol appears in the display.
  • Page 43 Telephoning In a hurry?: A Brief Explanation of Important Functions Calls in your Absence The LED of the info key is flashing. To return a call: Press the info key. Missed calls Use the arrow key to select the menu entry. Press the OK key.

  • Page 44: Querying/Toggling, Transferring

    Telephoning In a hurry?: A Brief Explanation of Important Functions 2.1.6 Querying/Toggling, Transferring Querying and Toggling During one call you may make another call: e. g. to obtain information: To initiate a query: Press the R-key. Dial internal or external call number. The first caller is placed on hold and you now may speak with the second caller.
  • Page 45 Telephoning In a hurry?: A Brief Explanation of Important Functions replace the handset in the telephone cradle. The internal subscriber will be called. If he/she answers, he/ she will be able to speak with the caller on hold. If he/she does not answer, you will automatically be called back after a certain length of time.

  • Page 46: Audio: Muting, Open-Listening, Adjusting Telephone Volume

    Telephoning In a hurry?: A Brief Explanation of Important Functions 2.1.7 Audio: Muting, Open-Listening, Adjusting Telephone Volume Muting While using the phone, you may switch off the microphone if you wish. The person you are speaking with will not be able to hear you: Press the muting key.

  • Page 47: General Functions

    Telephoning General Functions General Functions 2.2.1 Assignment of Internal and External Call Numbers Your telephone’s internal number is assigned when the system administrator con- figures the OpenCom 100 communications system. The call number is linked to the call key of your telephone, which means you receive calls on this key. You can have several internal call numbers on different call keys on your system telephone.

  • Page 48: Calls In The Call Waiting Queue

    Telephoning General Functions The LEDs and symbols on the call keys indicate the following states: First call LED flashes rapidly Bell is displayed Further call LED flashes rapidly Bell is displayed Further call, Short beep tone call waiting queue is full (only on the OpenPhone 75) Key seized LED on...

  • Page 49: Block Dialling/Automatic Dialling

    Telephoning General Functions On the OpenPhone 75 incoming calls are signalled by means of a short tone; they are also indicated on the display. If there are calls in the queue, the level indicator appears at the beginning of the second line of the OpenPhone 75 display. If several call numbers with call waiting queues are configured for your telephone, the total number of entries appears.

  • Page 50: Muting

    Telephoning General Functions This feature can be used on all devices for which the system administrator has con- figured a device ID. This means that you can also save a dialout for another user who, e. g. also has a system telephone. For the system administrator: Device IDs are set up in the Configurator, PBX Configuration: Devices: Device ID menu.

  • Page 51: Redialling

    Telephoning General Functions 2.2.8 Redialling Pressing the redial key displays a MenuCard containing the last numbers dialled (with the most recent entry at the top). If a call number is also stored in your system’s telephone book, you will see the name as well. Dialling a Call Number Select the entry (phone number or name) and lift the handset.

  • Page 52: Blocked/Unblocked Call Numbers

    Telephoning General Functions Calling via the Handset To switch open-listening on/off, press the hands-free/open-listening key . To switch to hands-free mode, long press the hands-free/open-listening key and replace the handset. Then release the hands-free/open-listening key. Initiating a Hands-Free Call Instead of lifting the handset, press the hands-free key/open-listening .

  • Page 53: Least Cost Routing (Lcr)

    Telephoning General Functions Switching to Keypad Dialling H * 1 This switches your telephone over to the keypad protocol. You can now enter the code digits for the appropriate keypad. Note: In the call state, keypad dialling is automatically ac- tive.

  • Page 54: Transmission Of Call Numbers

    Telephoning General Functions 2.2.14 Transmission of Call Numbers With ISDN there are different features which allow or prevent the transmission of (external) call numbers between subscribers. “CLIP” Feature “CLIP” is an abbreviation for “Calling Line Identification Presentation”. The caller’s call number (if transmitted) is displayed by means of the corresponding call key. If this number is also stored in your telephone book, the caller’s name is displayed.

  • Page 55: Menucards Before And During A Call

    Telephoning General Functions 2.2.15 MenuCards Before and During a Call When your telephone is in the idle or the connection state, a short press of the MenuCard key provides you with state- dependent MenuCards displaying frequently used features you can activate. Example Another telephone in your pick-up group rings and you want to answer the call.
  • Page 56 Telephoning General Functions which “Call removal” authorisation is activated, otherwise you will not be able to use the “Pick-up selective” function. Announcement… : After entering the call number, you can initiate an announcement to another system telephone, or on a group of system telephones. Intercom : After entering the device ID, you can initiate an announcement to a single system terminal.

  • Page 57: Making External/Internal Calls

    Telephoning Making External/Internal Calls Making External/Internal Calls 2.3.1 Manual or Automatic Line Seizure If your telephone is set to manual line seizure, all call keys on your telephone first seize an internal line, and you can dial an internal number straight away. When making external calls, you must first press the line seizure code digit (presetting: Note: This also applies to all enquiry calls and call forward-...

  • Page 58: Making An Internal Call

    Telephoning Making External/Internal Calls With Manual Line Seizure Lift the handset (your call key is seized). and/or Press the particular call key (hands-free mode). and/or Press the headset key (headset operation requires that the headset is switched on, see page 109). Dial the line seizure code digit (presetting: ) and then the external call number.

  • Page 59: Using Destination Keys To Make Calls

    Telephoning Making External/Internal Calls and/or Press the headset key (headset operation requires that the headset is switched on, see page 109). Dial the internal call number. 2.3.4 Using Destination Keys to Make Calls You can save call numbers to call numbers. To dial, simply press the destination key.

  • Page 60: Busy Display For Bundles And Routes On The System Telephone

    Telephoning Making External/Internal Calls 2.3.6 Busy Display for Bundles and Routes on the System Telephone The system telephones can display whether all lines (trunks) of a bundle or a route are busy. To do this, you must programme a feature key (function key) for the system tele- phone in the Configurator (in the PBX Configuration: Devices: System phones menu, function “Bundle state”...

  • Page 61: Menucard "Conversation

    Telephoning Making External/Internal Calls 2.3.8 MenuCard “Conversation” Con- Briefly press the MenuCard key, then select the following from the versation MenuCard … Phone Book : You can add the other party’s phone number to a telephone book 1ƒNew entry 2ƒAdd as a new entry ( ) or you can add it to an existing entry ( Please see: Add Phone Numbers to Telephone Book from Lists or during a Call starting...
  • Page 62 Telephoning Making External/Internal Calls Pick-up select… *: You accept a call for any other telephone. To do this, enter the number of that telephone. If the other terminal is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call. The sub- scriber for whom you picked up the call must belong to a user group for which “Call removal”...

  • Page 63: Menucard "Busy

    Telephoning Making External/Internal Calls ■ You can also programme the function “Enter booking number” to a feature key (see also Programming Functions (Features) starting on page 123). Via this feature key you can then enter the booking number during the conversion. To Connections: 2ƒDial: 9ƒBooking number programme, select the Main menu...

  • Page 64: Accepting Calls

    Telephoning Accepting Calls Accepting Calls 2.4.1 By Lifting the Handset or Pressing a Key Normal Call Lift the handset. Press the call key to which the call is being signalled (hands- free mode). Lifting the handset always accepts the caller who has been waiting the longest (note the bell symbol in the display).

  • Page 65: Automatic Call Connection

    Telephoning Accepting Calls Press the call key to which the call is being signalled (hands- free mode). Note: You cannot forward an internal call number to a vir- tual call number. The OpenCom 100 cannot carry out such a double forwarding. External calls with unknown call number When you receive an external call where the caller indicates a different number than the one actually being transmitted (CLIP no screening), your display will show...

  • Page 66: Menucard "Call Waiting

    Telephoning Accepting Calls On a Different Call Key You are speaking on the telephone, hear the call waiting tone and see the call on your display. Press the flashing call key. This puts your first call on hold and connects you to the new caller. Press the disconnect key to end the current call.

  • Page 67: Menucard "Call

    Telephoning Accepting Calls 2.4.5 MenuCard “Call” Call Briefly press the MenuCard key, then select the following from the MenuCard … Reject call : You reject the call. The caller hears a busy signal. Deflect call : You do not accept the call yourself, but deflect it to another sub- Dest.

  • Page 68: Enquiry, Toggling, Transfer And Conference

    Telephoning Enquiry, Toggling, Transfer and Conference Enquiry, Toggling, Transfer and Conference 2.5.1 Enquiry/Toggling by means of the R-Key or Another Call Key During a call, press the R-key (display in the info line) and: Dial the internal or external call number (for manually-seized trunk calls with the line seizure code digit, e.

  • Page 69: Transferring An External Call To An External Subscriber

    Telephoning Enquiry, Toggling, Transfer and Conference If the called internal subscriber answers, they are connected to the waiting call. If this call is not accepted within a certain period of time (by default 45 seconds), you are called back and, after lifting your handset or pressing the call key, are recon- nected to the original subscriber and the display shows information on the recall.

  • Page 70: Menucard "Subscr (Subscriber) On Hold

    Telephoning Enquiry, Toggling, Transfer and Conference 2.5.4 MenuCard “Subscr (Subscriber) on hold” You are making an internal or external enquiry call (the R-key is depressed) … Subscr Briefly press the MenuCard key, then select the following from the on hold MenuCard …...

  • Page 71: Menucard "Conference

    Telephoning Enquiry, Toggling, Transfer and Conference If you wish to speak to one of the conference subscribers separately again or remove one of them, Press this subscriber’s call key. You are now speaking with this subscriber, while the other subscriber is on hold. Now you can toggle again.

  • Page 72: Special Calls/Functions

    Telephoning Special Calls/Functions Special Calls/Functions 2.6.1 Accepting an Appointment Call 3ƒAppointments You can save appointments with the menu item in the Men- Messages uCard At the appropriate time, the appointment message appears on the display and your telephone rings for one minute with the ringer volume steadily increasing. Press the OK key once to switch the ringer signal off.
  • Page 73 Telephoning Special Calls/Functions ■ Announcement with intercom: the microphone of the terminal called is switched on and the person you are calling can immediately answer your announcement. An announcement with intercom can only be conducted to a single system terminal (not a group of terminals) . ■...
  • Page 74 Telephoning Special Calls/Functions Responding to an Announcement If you receive an announcement yourself, you will hear a special information tone. … for an announcement without intercom To respond, lift the handset or press the hands-free/open-lis- tening key. Press the headset key (requirement for headset operation: headset must be activated, see page 109).

  • Page 75: Answering A Call-Back

    Telephoning Special Calls/Functions 2.6.4 Answering a Call-back A call-back request is carried out when the other subscriber is free again. When you hear the signal on your telephone, lift the handset. The other subscriber will be called. 2.6.5 Doorbell, Door Opener A doorbell is signalled to your call key and appears in the display.

  • Page 76: Entrance Intercom Calls

    Telephoning Special Calls/Functions Door opener Note: The menu item is not dependent on an entrance intercom call. The door opener function con- trols a switching contact in your system which can also be connected to other devices. Consult your system administra- tor for further details.

  • Page 77: Making Calls From The Telephone Book

    Telephoning Making Calls from the Telephone Book warding menu (see the section entitled MenuCard “Call Forwarding” starting on page 103 Call Duration All door calls are automatically terminated after a specific period has expired. This ensures that forwarded door calls do not unintentionally lead to continuous calls (e.

  • Page 78: Menucard "Phone Book

    Telephoning Making Calls from the Telephone Book 2.7.2 MenuCard “Phone book” Briefly press the ABC key, Then select … Look up name : Enter the letters/name to be searched for (see the section entitled Entering Text on page 29). After pressing the OK key you will see the telephone book beginning with the characters you entered.

  • Page 79: Speed-Dialling

    Telephoning Making Calls from the Telephone Book Look up name New preset If the entries are not displayed when you have pressed the ABC key briefly, this means that the menu for making selec- tions from the telephone book is available in the abbreviated form. In this case, enter the first letter of the entry you are looking for and use the arrow key to scroll through the list.

  • Page 80: Add Phone Numbers To Telephone Book From Lists Or

    Telephoning Making Calls from the Telephone Book 2.7.4 Add Phone Numbers to Telephone Book from Lists or during a Call You can add phone numbers saved in your call list or your redial list to a telephone book (see MenuCard “Calls” starting on page 100 and Redialling starting on page 49).
  • Page 81 Telephoning Making Calls from the Telephone Book If the newly entered phone number is to be dialled auto- matically whenever you call the subscriber (by using the telephone book) you can save this number as a default Default number. To do this, select the list item and press the OK key.

  • Page 82: Hot Desking: Your Telephone Goes Wherever Your Desk Is

    The system administrator can set up multiple user interfaces for your internal call number, e. g. for an OpenPhone 71 and an OpenPhone 73, so that you have a wider selection to choose from. If you have multiple internal call numbers, the system administrator can set up user interfaces for each of these.
  • Page 83 The MenuCard will open on the OpenPhone 73 and on the OpenPhone 75; the field will appear on the OpenPhone 71. PIN: Under , enter your internal call number and under enter your user PIN. If necessary, the system administrator...
  • Page 84 Telephoning Hot Desking: Your Telephone Goes Wherever Your Desk Is Tip: Programming a feature key enables you to log yourself out at the press of a button (see the chapter Programming Functions (Features) starting on page 123). What Happens if Someone Calls Me and I am Not Logged in to a System Telephone? When you are logged out, system telephones offer functions comparable to the “Call protection”...

  • Page 85: Voip Telephones

    VoIP Telephones VoIP Telephones VoIP stands for “Voice over IP” and refers to telephony where voice data is trans- mitted via Internet Protocol (IP). VoIP enables companies to use existing company data lines without having to lay new telephone lines. To be able to use this tech- nology, however, suitable devices which support it are necessary.

  • Page 86: Ip System Telephone Ports

    VoIP Telephones IP System Telephone Ports IP System Telephone Ports IP system telephones have additional ports not included with the standard system telephones. Above the display on the back of the device there are two RJ45 jacks for connecting the data line(s). These ports are labelled LAN and PC. Depending on how your workstation is equipped technically, there are two options for con- necting the IP system telephone.

  • Page 87: Notes For The System Administrator

    VoIP Telephones Notes for the System Administrator Notes for the System Administrator The “Mounting and Commissioning” guide (included on the product CD as a PDF file) contains detailed information on VoIP and how to commission and configure IP system telephones. Please note: For feeds to IP system telephones, Power-over-Ethernet function in accordance with IEEE 802.3af - class 3 standard...

  • Page 88: Team Functions

    Team Functions Managing Calls in a Team Team Functions The system administrator can form a team with two or more telephones and pro- gramme team functions for these telephones by assigning internal call numbers to the telephone’s call keys. For each programmed call key, the administrator can determine whether you can receive and make calls or whether you can only call the other members in the team.
  • Page 89 Team Functions Managing Calls in a Team Using Trunk Keys Trunk key 1 is automatically seized when you lift the handset, press the hands-free/open-listening key or the headset key (prerequisite: the headset is switched on, see page 109). You can make internal and external calls. If you have programmed several trunk keys on your system telephone, you can seize them separately.

  • Page 90: Accepting Calls

    Team Functions Managing Calls in a Team 4.1.2 Accepting Calls For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 62. Using Trunk Keys Calls are indicated on the appropriate trunk key by a visual signal and (if con- figured) acoustically as well.

  • Page 91: Enquiry, Toggling And Transferring

    Team Functions Managing Calls in a Team Using Direct-call Keys Via direct-call keys you can only make calls to team and trunk keys pro- grammed with the same call number. No calls are signalled to direct-call keys. 4.1.3 Enquiry, Toggling and Transferring For information on how to use these functions, please also refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 66.

  • Page 92: Programming The Call Keys

    Team Functions Programming the Call Keys Holding and Transferring Calls with a Feature Key Using the “Hold” function, team members can accept a call that has been parked by another team member. To use the “Hold” function, it must be programmed to an unused feature key on the team members’...

  • Page 93: Menucard "Prog. Call Key" (Trunk Key)

    Team Functions Programming the Call Keys If the configuration of a call key is changed in the Configurator, the telephone will load the new settings and not be operational for a few moments. For more infor- mation on the configuration, refer to the online help of the OpenCom 100. 4.2.1 MenuCard “Prog.

  • Page 94: Menucard "Prog. Team Key

    Team Functions Programming the Call Keys Acoustic after delay select , specify the number of seconds after which your telephone is to ring. 5 Call protect : Switch call protection for all calls, for internal calls only, or for external calls only. If call protection has been activated, this trunk key will only indicate calls by means of a visual signal, even if they are made from a direct-call key.

  • Page 95: Menucard "Prog. Busy Key

    Team Functions Programming the Call Keys will only indicate calls by means of a visual signal, even if they are made from a direct-call key. 6 Ring tone Volume Melody : You can set the for different types of 1ƒExternal calls 2ƒInternal calls 3ƒVIP call incoming calls (...

  • Page 96: Remote-Controlled Functions

    Remote-controlled Functions Remote-Controlled Dialling (Call Through) Remote-controlled Functions The OpenCom 100 enables remote-controlled calls and remote-programmable call forwardings. These features are set up by the administrator when configuring the system. The system PIN is required to carry out these features. The system PIN is issued by the system administrator, and it must be changed from the factory setting (“0000”) to another value for the features described below to function.

  • Page 97: Remote-Programmable Call Forwarding

    Remote-controlled Functions Remote-Programmable Call Forwarding Enter the internal call number. Press the hash key. You can call the OpenCom 100 from an external telephone, from your home for example, and then dial an external call number. The cost of the call is then billed to the OpenCom 100 line.

  • Page 98: Remote-Programmable Voicebox Configuration And Query

    Remote-controlled Functions Remote-Programmable Voicebox Configuration and Query Enter the system PIN. Press the star key. Enter your internal call number. Press the hash key. Using the call number reserved in the OpenCom 100 for remote control, you can configure or delete call forwarding “Immediate” for your own call number from a remote location.

  • Page 99: Setting Up An Internet Connection From Remote (Isp Trigger Call)

    Remote-controlled Functions Setting up an Internet Connection from Remote (ISP Trigger Note: For detailed information on the utilisation and operation of OpenVoice, please refer to the add-on guide “OpenVoice – The Voicemail System in the OpenCom 100 Communications System”. Setting up an Internet Connection from Remote (ISP Trigger Call) If the communications system is connected to the Internet via a dialup con- nection, a user can initiate from external that the system establishes an Internet...

  • Page 100: Features And Menucards

    Features and MenuCards How to Set Features Features and MenuCards How to Set Features You can set the features of your telephone and system in several different ways: Using MenuCards Invoke the MenuCards using the appropriate key as described under Display and MenuCards starting on page 23 and define your settings.
  • Page 101 Features and MenuCards Main Menu Active features MenuCard , which you can call up by long pressing the info You can also use the Main menu to programme features on a key. Long press the MenuCard key, or if the telephone is idle, short press the Main menu MenuCard key and select the menu item .

  • Page 102: Menucard "Calls

    Features and MenuCards Main Menu 6.2.2 MenuCard “Calls” 1ƒCalls Select , then … Call lists select , followed by … 1 Missed calls ■ : Here you can see the call numbers of callers who have tried to reach you. This also applies to calls transferred to you from other internal subscribers.
  • Page 103 Features and MenuCards Main Menu Call-back Select an entry (call number or name) and press the OK key. You can open the telephone book by pressing the ABC key while the handset is on the hook (see below for further expla- nation).
  • Page 104 Features and MenuCards Main Menu Forward – : You can forward the message to another voicebox, with or Dest: without a comment. Enter the call number of the other voicebox under and confirm a recorded comment by pressing Info – : Here you can see a caller’s call number (or name, if it is entered in the telephone book) and the date, time and length of the selected message.

  • Page 105: Menucard "Call Forwarding

    Features and MenuCards Main Menu Internal calls External automatic call answering should be activated for calls Int.ƒ&ƒExt. calls or for . You can activate this function with deactivate automatic call answering with 6.2.3 MenuCard “Call Forwarding” You can forward internal or external calls intended for yourself (with the exception of hunt group calls) to another internal or external call number.
  • Page 106 Features and MenuCards Main Menu 2ƒCall forwarding Select , followed by … 1ƒDivert phone Immediately After delay Busy : Select to specify the Dest. type of forwarding and press . Then key in the of the call forwarding as follows: ■...
  • Page 107 Features and MenuCards Main Menu After you have selected an MSN, an MSN group or all MSNs, select the type of call Immediately After Delay Busy forwarding ( ) then enter the external des- Dest. tination ( Note: For this type of call forwarding, the (external) destina- tion number is always entered without the line seizure code.

  • Page 108: Menucard "Messages

    Features and MenuCards Main Menu 5ƒRemote divert : This function allows you to configure call forwarding for other users’ call numbers. You must have “Call forwarding for other user” authori- sation to be able to do this, otherwise this menu item will not be displayed on your terminal.
  • Page 109 Features and MenuCards Main Menu message to or select a number from the telephone book. Press confirm the entry/selection of the number. 2ƒOutgoing mail ■ : A list of the messages you have sent is displayed. You can also forward or display these messages as described in the previous section. 3ƒNew message : You can send a new message to another user.

  • Page 110: Menucard "Phone Settings

    Features and MenuCards Main Menu You can also enter and select a Messenger text using the OpenCTI 50 Web appli- cation. Note: The Messenger’s settings are saved and available af- ter the communications system is restarted. 5ƒReceived fax : This menu entry is only shown when the system administrator has set up the fax function in your OpenCom X320 communications system.
  • Page 111 Features and MenuCards Main Menu to be played at the same speed (played as cadences). The setting in the Configurator also affects melodies on system telephones if selected, so that you may only hear parts of some melodies. 4ƒMessage ring tone : You can set different ringer signals to signal messages on your system telephone or calls for members of your pick-up group.

  • Page 112: Menucard "Protection

    Features and MenuCards Main Menu appears. Adjust the display’s contrast levels incrementally using the keys or enter a number between … 6.2.6 MenuCard “Protection” 5ƒProtection Select , followed by … 1ƒCall prot. phone : (call protection phone) This switches call signalling on your telephone for all calls or for internal only/for external calls only (with the exception of VIP and hunt group calls).
  • Page 113 Features and MenuCards Main Menu dialling may be partly or fully restricted (emergency numbers can be stored in a special list assigned to your user group which can always be dialled, regardless of your external authorisation). 4ƒBaby call Dest.: : Enter the destination ( ).

  • Page 114: Menucard "Connections

    Features and MenuCards Main Menu 6.2.7 MenuCard “Connections” Note: The availability of the following features will depend on the current call state of your telephone. These features are also in the call-dependent MenuCards. Some entries in the Connections MenuCard are only shown when you pro- gramme the function onto a function key (please refer also to the chapter Programming Functions (Features) starting on page 123).
  • Page 115 Features and MenuCards Main Menu and the person you are calling can immediately answer your announcement without having to press a button. Enter the device ID of the terminal for Device-ID: . For information on the existing device IDs, speak with your system administrator.
  • Page 116 Features and MenuCards Main Menu will be deactivated automatically. To manually deactivate the dialout beforehand, use the option. Tip: The destination call number you select for the dialout can also be a call number saved in the phone book or is entered on a call list (re-dial list, call list when absent, call list of ac- cepted calls and voicebox messages).

  • Page 117: Menucard "Phone Book

    Features and MenuCards Main Menu 6ƒIntercept ■ : The numbers of malicious callers can be saved in the network operator’s exchange (if they offer this service). The function can also be used also if the caller has already hung up! 7ƒReject ■...
  • Page 118 Features and MenuCards Main Menu Name For each of your personal entries (i.e. ) you can enter several call numbers Office Mobile Private ) and set one of them as the default number. This number will always be called automatically if no other number is selected before making a call.
  • Page 119 Features and MenuCards Main Menu Default Afterwards select and press the OK key to confirm. Default Office Mobile In the MenuCard , select the Private call number as the default number and press the OK key to confirm. For each call number of a telephone book entry, you can specify whether your call number should be automatically suppressed whenever you dial these number (from the tele- Suppress number...

  • Page 120: Menucard "Applications

    Features and MenuCards Main Menu Delete Edit Select . To edit the telephone book entry, simply overwrite the current details. Proceed exactly as described above in the section Creating a New Telephone Book Entry starting on page 116. 6.2.9 MenuCard “Applications” This MenuCard is only shown if the system administrator has set up additional pro- gramme packages for your communications system and you have the user author- isation to use these programmes.
  • Page 121 Features and MenuCards Main Menu cally according to a timetable drawn up by the system administrator, or it can be done manually. You can only programme these functions if the system administrator has activated the “Time control” authorisation for your user group. Automatic Select the item to activate automatic time control.

  • Page 122: Shortcut Menus

    Features and MenuCards Shortcut Menus Shortcut Menus 6.3.1 MenuCard “Info” This MenuCard is used to quickly locate messages that have arrived or been saved. The same menu items are also in the Main menu. The LED flashes slowly to indicate that there are entries in the info list. Briefly press the info key to display one or more of the following items …...

  • Page 123: Menucard "Prog. Call Key

    Programmable Keys starting on page 16. You can also connect up to three extra keypad extensions to your system telephone (exception: not to OpenPhone 71), which provides you with additional freely-programmable keys (see the chapter on Keypad Extensions starting on...

  • Page 124: Programming Call Numbers (Destinations)

    Features and MenuCards Programming Keys Note: You can only programme programmable keys if your system administrator has provided you with the authorisa- tion to do so. Consult your system administrator if your au- thorisation has to be changed. You can also use the Configurator of the Web console (in the PBX Configuration: Phones: System Phones menu) to assign destinations or functions to program- mable keys.

  • Page 125: Programming Functions (Features)

    Features and MenuCards Programming Keys Phone book Select the menu entry and then the desired entry. Then press the OK key. If there are multiple call numbers saved to this entry, select the call number you would like to save to the destination key.
  • Page 126 Features and MenuCards Programming Keys grammed function conflicts with your terminal’s current settings, a menu will open when you press the relevant feature key. You can use this menu to activate or deactivate the function again. The following examples will help to explain this. Example 1 “Forwarding MSN Groups”...

  • Page 127: Stacking Or Linking Functions

    Features and MenuCards Programming Keys Text: Select to label the key. If you do not enter a text, the key will be labelled with a default text. Press the OK key. Save menu item is now selected. Press the OK key. The programming is saved.
  • Page 128 Features and MenuCards Programming Keys on a single feature key. You can programme more functions in a link than you can on a single feature key. A concrete setting for a function can be saved in a link (e.g on/off for “call protection” or a concrete display language). This means that a function in a link has an exactly defined switching function in com- parison with the functioning of a single feature key.
  • Page 129 Features and MenuCards Programming Keys ■ Short key press: The programmed entries are displayed in a selection menu. Select the desired entry and press the OK key . The programmed call number will be dialled or the programmed function executed. ■...

  • Page 130: Status Key

    Features and MenuCards Programming Keys 6.4.4 Status Key If your communications system has been extended via a third-party programme, you can operate individual functions of this programme via what are referred to as the status keys of your system telephone. A status key is thus a kind of special function key.

  • Page 131: Appendix

    IP telephones OpenPhone 73 IP and OpenPhone 75 IP conform to the requirements set down in the EU directive 99/5/EC. The declarations of conformity can be viewed at the Aastra DeTeWe Web site at http://www.Aastra-DeTeWe.de. Notes on disposal...
  • Page 132 Appendix Notes on disposal The product is labelled with the symbol illustrated. If you wish to dispose of this product, this symbol obliges you to do so separately from unsorted domestic waste. Suitable facilities have been set up for the return of waste electrical and electronic equipment.

  • Page 133: Tones And Ringer Signals

    Appendix Tones and Ringer Signals Tones and Ringer Signals Time axis in seconds Audio Signals Ring tone Internal busy tone Internal dialling tone External dialling tone/ continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call waiting tone Special sensor tone Calls...

  • Page 134: Menucards In The Idle State

    Appendix MenuCards in the Idle State MenuCards in the Idle State Selection Call lists Calls Unpark call 1 Missed calls 1 Call lists Pick-up 2 Accepted calls 2 Charges Menu key Pick-up select... 3 Voicebox mess. “short” 3 Remote charges Announcement..

  • Page 135: Index

    Index Index Call lists 100 Call number OpenVoice 96 ABC key 17 Restricting display of 54 AC adapter plug 8 Suppress 113 Announcement 53, 54, 70, 112 Transmitting display of 54 Applications 99 Call numbers Appointments 107 Blocked 50 Accepting an appointment call 70 Unblocked 50 Arrow key 20 Call protection 18, 92, 120...
  • Page 136 Index Consultation key 19 Feature keys 123 Contrast 109 Linking 125 Stacking 125 Follow me 106 Destination Programming 122 Dial 112 Hands-free mode 49 For another terminal 113 Hands-free/open-listening key 18 Dialling a different user 47 Headset 33, 83, 109 Digits Block Dialling and Headset Deleting 28...
  • Page 137 Index Key Lines 24 Calls 100 Keypad dialling 50 Central settings 118 Keypad protocol 50 Conference 69 Keypad with ABC assignment 15 Connections 111, 112 Keys Conversation 59 Delete 111 Info 120 Labelling 21 Main menu 98 Programming 121 Messages 106 Phone book 76 Phone settings 108 Prog.
  • Page 138 Index Pharmacy line 74 Phone book 75, 113 Edit entry 117 Tele secretary 62 New entry 116 Telephone book (see Phone book) Pick-up 53, 59, 112 Telephone lock 110 Message 109 Telephone number Selective 53, 60, 61 OpenVoice 96 selective 112 Telephone numbers PIN (see user PIN) 111 External 45...
  • Page 140 Aastra DeTeWe GmbH • Zeughofstraße 1 • D-10997 Berlin • www.Aastra-DeTeWe.de As of May 2007 Subject to changes...

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