Aastra 5000 User Manual
Communications systems; terminal
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- User manual (75 pages) ,
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- Installation and maintenance manual (502 pages)
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Table of Contents
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Summary of Contents for Aastra 5000
- Page 1 Aastra 5360ip Aastra 5000 Communications Systems Terminal User’s Guide...
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Page 2: Table Of Contents
Contents Description of the phone ......1 Overview ..........1 Display symbols . - Page 3 Contents Abbreviated numbers ....... 21 Programming a personal abbreviated number ....21 Modifying a personal abbreviated number .
- Page 4 Contents Alarm function ........38 Programming the alarm function .
- Page 5 Contents Installation of the phone ......59 Mounting the phone ........59 .
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Page 6: Description Of The Phone
Description of the phone Overview 11 12 Display • In the upper area (1 line): Display of symbols. • In the lower area (1 line): Display of information and the functions accessible via Fox keys. Indicators • The indicator on the left-hand side: Flashes slowly when a new call arrives. - Page 7 Description of the phone Fox key Carrying out a function displayed by means of the key. Correct key Erasing the character placed before the cursor. Fox menu Opening the menu or calling up other Fox key functions Absence key with associated indicator Pre-configured for immediate call forwarding to the voice mailbox.
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Page 8: Display Symbols
Description of the phone Display symbols Symbols displayed in the first line of the screen: Missed call(s) not viewed in the incoming New text or voice message call log Loudspeaker Microphone switched off Immediate call forwarding or forwarding on busy activated Text mode active Do not disturb activated In standby mode, it signals that the user... -
Page 9: Navigation Key
Description of the phone Navigation key The navigation key is used to scroll through the different sections or records and to make a selection. The different menu items can be browsed in vertical and in horizontal direction. Horizontal scroll key: On the left: •... -
Page 10: Browsing The Menu
Description of the phone Browsing the menu Menu 1 - Press to the right of the Fox Menu bar and then press the Menu Fox key which pops up. •The first category of the menu is displayed. Note: You can also directly access the first category of the menu by pressing to the left of the Fox Menu bar. -
Page 11: Correcting An Entry
Description of the phone The dialling keys are associated with the following characters. Press the corresponding dial key until the desired character is displayed. 1 - ’. , ?!"( ) @ / : _ ; + & % * A B C 2 = <... -
Page 12: Making A Call
Making a call Several options exist to call a party, depending on whether the party’s number is new or has already been stored by the phone. The procedures to call parties stored in the directories or logs are explained in the chapters that are dedicated to these functions. -
Page 13: Using The Redial Function (Redialling Of The Last Number Called)
Making a call Using the redial function (redialling of the last number called) The redial function (redialling of the last number called) allows you to redial automatically the last number called. • Press twice the redial key. -> The phone automatically calls the last number stored in the outgoing call log. -
Page 14: Calling A Party By Name
Making a call To call a party back later : Close To check the list of calls in absence later, press Close. For more detailed information about checking this list later, refer to the following chapter: “Checking and calling from call logs”, page 24. -
Page 15: Notify An Internal Party
Making a call mode also rings. To deactivate the automatic callback function: Menu 1 - Press the Menu Fox key. Act. features 2 - Select Act. features and then confirm. Callback 3 - Select Callback. -> he function is preceded by a tick. Delete 4 - Press the Delete... -
Page 16: Receiving A Call
Receiving a call When a call arrives, the phone rings and the call indicator (left-hand indicator) flashes. When the caller is stored in one of the directories (internal or external), the display shows the associated name. Notes: • By default, the number (or type of line) is displayed on screen. •... -
Page 17: Diverting Calls To Another Extension
Receiving a call Diverting calls to another extension You want to divert the party to another extension without answering the call. Deflect 1 - Press the Deflect Fox key. 2 - Next, enter the number of the extension to which you want to divert the call. - Page 18 Receiving a call 4 - Dial the extension number. -> You can talk to the contact. Note: If this situation arises frequently with the same phones, ask the system operator to become part of the same call group. To pick up a call for any phone on common bell*: The attendant is absent and you want to pick up a common bell call.
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Page 19: During The Call
During the call Using the group listening mode The group listening mode allows you to listen to a contact via the loudspeaker, while the handset is picked up, in order to enable other persons to listen to the call as well. You continue to talk via the microphone of the handset. -
Page 20: Placing The Party On Hold And Resuming The Call On Another Phone
• Press the Park Fox key. Park -> The phone returns to standby. The other party is put on hold. • On the second terminal (Aastra 53xxip range): 1 - Pick up the handset. Pickup 2 - Press the Pickup Fox key. -
Page 21: Transferring A Call
During the call Transferring a call To transfer the call to another phone: Enquiry 1 - Press the Enquiry Fox key.. 2 - Dial the number of the contact. Note: You can also perform a search by name or use the pre-pro- grammed keys. -
Page 22: Switching Between Two Parties
During the call Switching between two parties To successively switch between parties. Broker • Press the Broker Fox key. You talk alternately with each party, but they cannot communicate with one another. -> The display shows the number or name of the two contacts: - The name of the contact with whom you are talking over the phone is shown to the left of the line. -
Page 23: Setting Up A Conference Call
During the call Setting up a conference call To talk to both parties at the same time (this is possible if you have made the last call): Conf. • Press the Conf. key. -> A three-way conference call is set up between you and your two parties. -
Page 24: Other Features Available During A Call
During the call Other features available during a call Saving the correspondent’s number: The number is automatically saved in the logbook that can be checked by the system operator. The Trace function is also available after the contact has hung up: Memory 1 - Press the Memory... - Page 25 During the call To protect the call*: To protect the phone against any call or intrusion during data transmission: Enquiry 1 - Press the Enquiry Fox key, * 4 3 or 2 - Press successively the following keys: Recover 3 - Press the Recover Fox key.
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Page 26: Abbreviated Numbers
Abbreviated numbers These numbers are stored at the system level.. - The personal directory allows you to record your most frequently used numbers (up to 10 numbers from 0 to 9). - The group directory of abbreviated numbers can be accessed by all the phones (even those for which outside access is forbidden). -
Page 27: Calling A Personal Abbreviated Number
Abbreviated numbers new number in the list of abbreviated numbers. Calling a personal abbreviated number 0 to 9 • Hold down the digital key of the abbreviated number programmed (from 0 to 9). -> The call is made. Deleting a personal abbreviated number 1 - Press the Directories key. -
Page 28: Call Logs
Call logs The call logs store the last calls. They can be accessed via the Menu Fox key. They allow the user to show: • lThe last missed calls, • The 50 last incoming calls (included missed calls), • The 30 last outgoing calls, •... -
Page 29: Checking And Calling From Call Logs
Call logs Show fox key gives you direct access to the list of missed calls. If you do not wish to access it immediately, press Close. The symbol on the first line of the display will re- mind you that at least one unread missed call has been saved in the corresponding log. Note: when you answer a call from a caller whose number has been saved in the missed call log, this number is erased from the list. -
Page 30: Removing A Record From The Call Lists
Call logs Removing a record from the call lists Proceed as described for the call-up of logs in order to select the number to be removed. Delete 1 - Press the Delete Fox key. -> The step is confirmed. The previous display is shown again. Removing all records from a list Proceed as described for the call-up of logs in order to select the list to be removed. -
Page 31: Programmable Keys
Programmable keys You call certain contacts or colleagues several times per day or frequently use certain tele- phone functions, such as forwarding or accessing your voice mailbox. These numbers or functions can be saved by means of the programmable keys. Programming a key Regardless of the type of programming (number or function), the access procedure is iden- tical. - Page 32 Programmable keys To program a call feature: Proceed as follows in order to program a function: Forwarding (immediate, on busy, on no answer or predetermined), alarm, locking of the phone, do not disturb, etc. -> After selecting the key to be programmed: Call features 5 - Select Call features...
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Page 33: Deleting, Modifying And Exiting The Programming
Programmable keys the key is indicated by a tick at DTMF. Therefore, by simply pressing this key, you give the phone with a call in progress all the information required in order to quickly access the requested service. Deleting, modifying and exiting the programming When selecting a key already programmed, the programmed function is indicated by a tick in the list. -
Page 34: Call Forwarding Function
Call forwarding function If absent or busy, you can forward your calls to another terminal, to an external number* (e.g. the GSM number) or to your voice mailbox The call forwarding is shown on the first line of the idle screen by means of the symbol in case of immediate forwarding or forwarding on busy. - Page 35 Call forwarding function • origin: Allows you to forward all calls. • Internal origin: This option allows you to forward calls from internal extensions. • External origin: This option allows you to forward calls from external lines. <origin> 4 - Select the desired option and confirm. To select the forward destination: You now want to choose the forward destination.
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Page 36: Cancelling A Forwarding
Call forwarding function Cancelling a forwarding Phone in standby mode, to check the status of your forwarding options: Menu 1 - Press the Menu Fox key. Activated features 2 - Select Act. features and then confirm. -> The tick for Forward indicates that a forwarding option is active. -
Page 37: Overriding The Call Forwarding Function
Call forwarding function 8 - Enter the number of the terminal if required. «Number» 9 - confirm by pressing the key. -> The "Request accepted" message confirms that the programming has been accepted. Reminder: To simplify the use of your programmed keys, indicate the function assigned to the key on the related label. -
Page 38: Message Function
Message function This function allows you to send and receive written messages via your phone. A menu option is reserved for this purpose. Accessing the messages received symbol reminds you that text messages (read or unread) are available. To call up the messages, proceed as follows: Phone in standby, Menu... - Page 39 Message function -> The first of the predefined messages is shown on screen. 5 - Press successively the Next Fox key in order to select Next another predefined message. • Depending on your choice, you have to complete the message displayed, or enter a free message text on the alphanumeric keypad.
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Page 40: Voicemail
Voicemail The voicemail system helps you to manage your calls when you are absent or simply when you do not want to be disturbed. For the messaging system to be able to record your mes- sages, you must configure and personalise your voice mailbox, then forward your calls. Configuring and customising your voice mailbox You must call the voicemail system to access the menus to configure and personalize your voice mailbox. -
Page 41: Defining Call Forwarding To The Mailbox
Voicemail Defining call forwarding to the mailbox You can also specify other forwarding options than those defined by default for the key: For example, forward on no answer or forward of calls from a specific origin. To define another type of forwarding by selecting the voice mailbox as forward destination, refer to the following chapter: “Forwarding a call”, page 29. -
Page 42: Programming The Access Codes On A Programmable Key
Voicemail Programming the access codes on a programmable key To make voicemail access easier, you can save your voice mailbox access codes on a pro- grammable key. Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm. -
Page 43: Alarm Function
Alarm function This function allows you to program one or several appointments (up to 4) on your phone. Your phone will remind you of your appointment at the desired time. Note: If you have forwarded your calls, the appointment continues to be notified on your phone. -
Page 44: Checking And Cancelling An Alarm
Alarm function 2 - Select successively the options Settings, Calls, Alarm. Settings Calls Alarm If alarms are already programmed, they can be displayed using the down and up keys To add an alarm: 3 - Press the Fox key. -> The display prompts you to enter the hour of the appointment. -
Page 45: Do Not Disturb" Function
"Do not disturb" function You may wish to avoid being disturbed by the ringing phone for a certain time and not re- ceive any call. Using the "Do not disturb" function To activate the function: Phone in standby: Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings... -
Page 46: Overriding The "Do Not Disturb" Function
"Do not disturb" function Overriding the "Do not disturb" function* You are trying to reach a party who has programmed the "Do not disturb" function on his phone. You can force this forwarding and call the desired phone. * 2 9 •... -
Page 47: Locking The Phone
Locking the phone This option allows you to prohibit access to your phone, for instance while you are away (menu, call log, personal directory). The access to the directory (internal and external) remains nevertheless possible as well as the use of programmed keys. Important note: Before locking your terminal, you must have customised your se- cret code (see chapter §... -
Page 48: Calling An Emergency Number From A Locked Phone
Locking the phone Calling an emergency number from a locked phone The phone is locked, but you can call an emergency number. 1 - Press 2 - Dial the emergency number. Note: At the end of the call, the phone goes back to the locked state. -
Page 49: Phone Settings
Phone settings Selecting and adjusting the phone ringer You can adjust the ringer volume (8 levels) and choose the melody (8 options). To adjust the ring volume: Menu 1 - Press the Menu Fox key. Settings 2 - Select Settings and confirm. -
Page 50: Adjusting The Screen Contrast
Phone settings 6 - To test the tune: Press the Test Fox key to start the test and Test then press Stop to stop the test. Sélect 7 - To confirm your selection, press the Select Fox key or press on the left-hand side of the Fox bar. -
Page 51: Choosing The Language Of The Phone
This menu level provides the following information: • The directory number of the phone • The user (subscriber) name • The system to which the phone is connected: Aastra 5000 in case of our solution. Local settings This menu is reserved for the administrator. -
Page 52: Other Functions
Other functions General standby You want to leave the office while other colleagues have activated the forwarding of calls or filters to your phone. The function allows you to temporarily redirect these calls to the subscribers in order to prevent disadvantages for the callers. If you are part of a call group, your phone will be excluded. - Page 53 Other functions To cancel the group deactivation: 1 - Press the upper key of the browser to directly access the active functions. Group Deactivation 2 - Select Group Deactivation (the function is ticked) and confirm.
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Page 54: The Squatt Function
Other functions The squatt function This function is used to momentarily recover the features and programming on your phone to use them on another phone. Important note: Before activating the squatt function, you must have customised your secret code (see chapter § “Customising the password”, page 45). Without previ- ous customisation, the function is rejected. -
Page 55: The Login/Logout Function
Remarque : Note: The icon shown in the first line of an Aastra 5360ip indicates that this terminal has become a general-purpose phone: Press the Fox menu key to show the Fox key. To restore your subscriber rights on a general-purpose phone:... - Page 56 Other functions To release a terminal* : Before leaving the office, do the following on your temporary phone: Menu 1 - Press the Menu Fox key. Logout 2 - Select Logout and confirm. Your release request is accepted. The phone is no longer associated with your subscription.
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Page 57: Line Protection Function During Data Transmission
Other functions Line protection function during data transmission You want to send data via your telephone line (using a modem or Minitel on the line) and therefore do not want to be disturbed by a call (i.e. non-presentation of waiting calls). You can temporarily activate this function during a call (Voir “Other features available du- ring a call”, page 19). - Page 58 Other functions To change the stored number: You want to change the stored number (for example, in order to store another number): Upon the call of a second contact who is busy or does not answer. • Press the Store and Redial programmed key. Storage ->...
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Page 59: Appendices
Appendices Menu options The table below shows the menu tree. The options allow the implementation of the func- tions available for the individual phone. Menu Phone in standby mode; the menu can be accessed by pressing the Fox key. To directly access the first menu option (call list), press on the left-hand side of the hori- zontal bar. - Page 60 Appendices * Function not available • Keys • Call features “Programmable • Numbering keys”, page 26 • Line • Intercom Subsc* • Filtering* • Dtmf • From the subscriber* • From the network* • Network Superv. * • V.M. Supervis.* •...
- Page 61 Appendices Reminder The vertical scroll key allows the user to directly access the following categories: • For the options of the Active functions menu, press • For the options of the Settings menu, press...
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Page 62: Glossary (Terms You Should Know)
Appendices Glossary (terms you should know) Secret code/password Personal code, used as a password. Two secret codes are assigned to you. • Password: Used to cancel a phone lock and access certain functions (squatt). The default code is 0000. • Secret mail access code: 2 to 4-digit code used to access your voice mailbox. -
Page 63: Troubleshooting Check
Appendices Troubleshooting Check Fault detected Possible causes No display Check that the terminal is connected to the network (dial tone in the earpiece). Check the network connection cable. Check that the other phones in the installation are working. Check the screen contrast setting. No dial tone Check that the terminal is connected to the network (display). -
Page 64: Installation Of The Phone
Installation of the phone Your phone has been installed by the system operator. Nevertheless, this chapter provides you with useful information concerning the mounting and connection of your phone. Mounting the phone Using the base included in the scope of delivery, you can place your phone on your desk or mount it on the wall. - Page 65 Installation of the phone Wall-mounted phone You can mount the phone on a wall. To do this, the base must be screwed to the wall as a mounting bracket and the phone must be snapped into the base. Notes: Since there is only little space left between the connection sockets on the rear of the phone and the wall, a ribbon cable with a short socket connector must be used to set up the LAN connection.
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Page 66: Unmounting The Terminal
Installation of the phone Connecting the terminal Connection to the IP network Connecting the handset Connection of the power supply Note: The IP addressing and the commissioning of the phone are performed by the system operator responsible. The IP addresses and other information on your phone are available in Settings mode. -
Page 67: Tips And Safety
Alternatively, return the device to the supplier or your service centre. CE marking Certifies the products’ conformity with applicable standards according to the R & TTE 1999/5/CE directive. Conformity The declaration of conformity is available on: www.aastra.com... -
Page 68: Information For The User
• When giving your phone to a third party, make sure that it is accompanied by the user documents. Intended use This phone is part of the Aastra 5000 communication system and has been specifically de- signed for operation on this system. Aastra 5000 is an open, modular and complete communication system which includes iPBX (referred to per system in the user documents), numerous extension cards, modules and a complete range of system terminals, including IP system terminals. - Page 69 AMT/PUD/TR/0042/4/1/EN 08/2011 AASTRA France 1 rue Arnold Schoenberg Aastra 5000 is a registered trademark of Aastra. Rond-point des Saules Copyright © Aastra 78286 Guyancourt Cedex - France Phone: + 33 (0)1 30 96 42 00 This document is not contractually binding. The...