Aastra OpenCom 510 User Manual page 174

Call Queue
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Configure the OpenPhone 27 under PBX Configuration: Ports: DECT-PP and
assign the OpenPhone 27 its own telephone number. Check in the
OpenPhone 27.
■
Under PBX Configuration: Call Distribution: Incoming or PBX Configu-
ration: Call Distribution: Incoming PTP route all incoming calls to the
number of the OpenPhone 65/OpenPhone 75 trunk key.
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In the Configurator, create a new group called "Operators" under User
Manager: User groups. Activate "Call queue", "Call waiting protection" and
"Call forwarding" for this group and set the Dial out: External option appropri-
ately.
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Create a user called "Operator 1" under User Manager: User. Assign this user
to the "Operators" user group. Assign the telephone numbers of the
OpenPhone 65/OpenPhone 75 trunk key and the number of the mobile
OpenPhone 27 to this user.
Call wait. prot.
■
Activate
Protection
the
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Configure a function key on the OpenPhone 65/OpenPhone 75 which acti-
vates/deactivates a "call forwarding immediately" to the telephone number of
the mobile OpenPhone 27 (in the menu
phone: Immediately
Use
Incoming calls are routed to the OpenPhone 65/OpenPhone 75 manned by the
operator, who then puts the calls through. A queue is used so that callers do not
get a busy signal. The display on the OpenPhone 65/OpenPhone 75 indicates how
many calls there are in the queue.
If the operator wants to leave the workstation and take along the enquiry station,
call forwarding to the OpenPhone 27 is activated by pressing a function key. Calls
which are in the OpenPhone 65/OpenPhone 75 queue must still be answered on
this telephone. New calls are signalled on the mobile OpenPhone 27 or enter its
queue, allowing the OpenPhone 27 to be used as a mobile enquiry station.
On returning to the workstation, the operator deactivates call forwarding by
pressing a function key. Calls which are already in the queue are switched on the
mobile OpenPhone 27. New calls are signalled on the OpenPhone 65/
OpenPhone 75 or enter its queue.
172
(call waiting protection) on both terminals in
menu.
).
Call diversion: Divert
Examples of Use