Viewing Job Logs Of Specific Individuals (Managers Only) - NetSHIELD Branch PRO User Manual

If you see multiple jobs in a single ticket, the Comments icon will appear for only the first job in
the ticket. No comments can be entered for subsequent jobs until the first one is set to either
Closed or In Process.
You must set the first job in the ticket to either Closed or In Process before you can make
Comments on the next job in the same ticket. The Reassignment log is the only place you can
take this action.

Click the Reassign Selected Jobs button. A list of jobs appears with a list of resources
working for you.

Choose the IT Staff Resource from the list.

If necessary, adjust the number of Man Hours to do the work.

Click the Continue button.
The Reassignment Results appear showing Ticket number, Risk Level, and the
assigned Resource just below the table heading.
If you selected more than one resource, you'll see a separate list for each resource.
If you want to change the results, click Change Again to return to the previous screen.
V J
IEWING
View job logs for a specific staff member from two places:

My Tickets Log

Reassign Tickets
Ten Tara Boulevard, Suite 140
Nashua NH 03062
L S
OB OGS OF PECIFIC
I (M
NDIVIDUALS ANAGERS
O )
NLY
Copyright © 2017 SnoopWall, Inc.
Page | 150