The Workflow Ticket Log; Selecting And Assigning Jobs - NetSHIELD Branch PRO User Manual

The Workflow Ticket Log shows Tickets created as a result of audits running on the NetSHIELD
appliance. Tickets are vulnerabilities discovered on the network that are in need of remediation.

Select Workflow
Each audit's report and number of vulnerabilities are grouped into one of three status
categories:
o
Open/Unassigned
o
Open/Assigned
o Fixed

To assign work (only as a Manager), choose a report that has unassigned vulnerabilities
and click on its number in the far left Report Tkt column. The complete list of open jobs
associated with that ticket displays.
If a job is escalated before it is assigned, NetSHIELD recalculates the due date as if it were
assigned using the date and time the job is assigned as the Start Time.
NOTE: When you select a job, you are choosing to fix a particular vulnerability
across all systems on the network SnoopWall NetSHIELD audits.
Notice that each IP on which the vulnerability exists is shown in the IP (Report
Tkt) column.
To select a job:

Select Workflow

The Workflow Ticket Log screen appears.
Ten Tara Boulevard, Suite 140
Nashua NH 03062
T W
HE ORKFLOW

Ticket Log from the left menu to open the Workflow Ticket Log.
S
ELECTING AND

Workflow Log from the left menu.
T L
ICKET OG
A J
SSIGNING OBS
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