Viewing Escalated Jobs; Reassigning Jobs (Managers Only) - NetSHIELD Branch PRO User Manual

the job becomes escalated, you (as the Manager) receive an email notification stating the job is
escalated. Click the link in the email to go to a screen where you may take action on that job.
If an open, unassigned job becomes escalated, all Manager users receive email notification and
any Manager can reassign it. Before you reassign any jobs, be sure to take a look at the entire
list of escalated jobs.

Select Workflow  Show Escalated from the left menu to view escalated jobs.
You may choose to View Escalated Assigned Jobs or View Escalated Open Jobs.
Depending on your choice, you go to one of the following screens.
From the Open (unassigned) Jobs list, you may assign jobs to yourself. A Manager may
assign jobs to anyone in their group.
To reassign jobs (escalated or not):

Select Workflow  Reassign Tickets from
the left menu.
The Workflow Job Reassignment box
appears.

Select either the Job Number or a
combination of Resource Name(s), Job
Status and one of the Escalated, Not
Escalated, or Both radio buttons.

Click the Search Jobs button to begin the
search.

After a list of jobs appears, select the job(s)
you want to reassign using the check box(es) in the far left column.
Ten Tara Boulevard, Suite 140
Nashua NH 03062
V E
IEWING SCALATED
R J
EASSIGNING OBS
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(M O
ANAGERS NLY
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