Workflow /Remediation Requirements; Workflow Management System At A Glance; Progression Of Job Status; Remediation Of Vulnerabilities - NetSHIELD Branch PRO User Manual

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ORKFLOW EMEDIATION
This chapter describes how to use SnoopWall NetSHIELD Workflow feature to manage
vulnerability remediation across your organization.
NOTE: To use workflow features, you must create accounts for all users
accessing SnoopWall NetSHIELD.
NOTE: When working on vulnerability remediation, work with vulnerability
reports. For more information on reports, refer to the Reports Guide.
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The Workflow Management System creates a single job ticket for each vulnerability found on
the network. Each report has a ticket. SnoopWall NetSHIELD breaks down into individual jobs.
You can then assign due dates to each job.
Each ticket progresses as shown below:

Progression of Job Status

Both Managers and IT Staff can remediate vulnerabilities. If a job is not complete by the due
date set, the job becomes escalated.

Remediation of Vulnerabilities

The first step in the remediation process is for managers to assign job tickets to themselves or
people who report to them.
The individual who completes the necessary work on a vulnerability modifies its status to To Be
Confirmed. The person designated as his/her manager receives notification. S/he clicks on it
and is taken to the log where vulnerability comments are stored. When the Manager agrees the
vulnerability is corrected, the Manager can Close it. If it appears more work is required to fix the
vulnerability, the Manager can change its status back to In Process.
In addition, each Manager can reassign jobs, receive notifications about escalated (past due)
jobs, and search for jobs assigned to anyone in the Manager's group.

Flagging False Positives

Individuals working on vulnerabilities can also flag a vulnerability as a false positive. His/her
manager must confirm the false positive status before NetSHIELD will store it in the reporting
database.
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EQUIREMENTS
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ORKFLOW ANAGEMENT
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YSTEM AT A LANCE
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