Workflow Setup/Remediation Steps; Who Should Learn About Vulnerability Remediation - NetSHIELD Branch PRO User Manual


Set the guidelines NetSHIELD will use to allocate person hours for remediation of
vulnerabilities at each level.

NetSHIELD creates report tickets, each based on vulnerabilities it finds in reports.

Each report ticket contains multiple jobs. Fixing each individual vulnerability is one job
ticket.

NetSHIELD uses time guidelines you set (assuming an 8 AM to 5 PM work day) to
generate a due date for each job.

NetSHIELD lets IT Staff choose their own jobs. When an IT Staff user chooses a
vulnerability, the individual is assigned all instances of that vulnerability across the entire
network.

NetSHIELD automatically checks to see if jobs are past due twice a day (8 AM and 12
noon), then escalates any jobs it finds to be past due by sending an email to the IT
manager(s).

Manager level users can reassign jobs to different IT Staff members or adjust person hours
for remediation.

While a job is in the process of being assigned, the job is placed on hold, so no other
manager can assign it.

If you have a Manager account, you can assign work to any user who works for you. You
may have both IT Staff users and other Managers working for you. Any IT Staff or Manager
may have multiple managers.
W S
HO HOULD
NetSHIELD Vulnerability Remediation Guide is for all IT staff responsible for maintaining the
Company's internal networks and remediation of vulnerabilities on those networks.
Ten Tara Boulevard, Suite 140
Nashua NH 03062
W S
ORKFLOW ETUP
L
EARN ABOUT
/R S
EMEDIATION TEPS
V R
ULNERABILITY EMEDIATION
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