Managing Remediation-Initial Setup; Managing Remediation-Responding To Events As Manager - NetSHIELD Branch PRO User Manual

Managing Remediation—Initial Setup
M R —R E M
ANAGING EMEDIATION ESPONDING TO VENTS AS ANAGER
Every user is designated either a Manager, an IT Staff, or a NAC User member when the initial
user sets up all user accounts. The initial user, MainAccount, is always a Manager.
Responsibilities and privileges of each user type are distinct.
Managers can assign work to themselves or anyone in their group, regardless of other manager
levels existing within the group. Managers, and only Managers, can modify time allocated for
remediation of vulnerabilities at different risk levels, assign tasks to other users, confirm false
positives, and close jobs.
IT Staff and NAC Users are on the same level in the hierarchy, but have different
responsibilities. IT Staff users can select jobs they wish to work on, change a job status to To
Be Confirmed, or tag a vulnerability as a potential false positive for a particular system. IT Staff
cannot close jobs or confirm false positive status of a vulnerability. NAC Users can only access
Network Access Control functionality and are not involved in vulnerability remediation.
Manager users can also access and create all types of reports. IT Staff can only view reports.
Manager users can remove users from their own organizations. If a Manager removes a sub-
Manager, those who report directly to that sub-Manager are automatically assigned as reporting
to the higher-level Manager.
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