Updating Multiple Ids In A Single Job Ticket; Tagging A Vulnerability As A False Positive; Dealing With Escalated Jobs (Managers Only) - NetSHIELD Branch PRO User Manual


Once assigned, a job's status remains In Process until you set it to To Be Confirmed.
NetSHIELD immediately notifies your manager of the new To Be Confirmed status.
Your manager can then verify the vulnerability is fixed and change its status to Closed (or
back to In Process if there is still an issue).
U
PDATING
If there is more than one job in a single ticket, they are listed in order by priority.
You see the Comments icon for only the first job in the ticket. Set it to To Be Confirmed (if you
are IT Staff).
Managers may see the ticket during the Reassignment process and set the job to Closed.
No icon appears for subsequent jobs until the first one is Closed or To Be Confirmed. See
illustration below.
T

Select Workflow
The vulnerability exists on a series of IP addresses, listed under the IP (Report Tkt) column.
If you believe a vulnerability to be a false positive, click the icon to the right of the IP address.
This opens the Workflow False Positive dialog. An overview of the process is shown in the
illustration.
D
EALING WITH
You can reassign jobs only if you are a Manager (for example, if someone goes on vacation,
you may want to reassign that person's jobs). Often, you may need to reassign jobs after they
are escalated. If you assigned a job to any user in your group (IT Staff or another Manager) and
Ten Tara Boulevard, Suite 140
Nashua NH 03062
M
ULTIPLE
V
AGGING A ULNERABILITY AS A

My Ticket Logs from the left menu.
E
SCALATED
ID S J
S IN A INGLE OB
F P
ALSE
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OBS ANAGERS
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ICKET
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