How Snoopwall Netshield Calculates/Sets Due Dates - NetSHIELD Branch PRO User Manual

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SnoopWall NetSHIELD assigns a due date for each vulnerability found based on the time
allocated for each risk level.
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The calculation uses the time indicated in the Auto Time Allocation Setup dialog. Manager
users can change the number of person hours allowed for remediation.

Click the Save Changes button when complete.
If the work is not complete before the due date (NetSHIELD automatically checks for past-due
jobs at 8 AM and 12 PM every day), the job gets escalated by sending email to the assigned
user's manager.
If no user has been assigned the job, NetSHIELD sends the escalation message to all Manager
users.
We recommend you choose trial settings to start. If you find people need more time, tweak the
settings. New settings affect open unassigned jobs only.
Although all users may view these settings, only a Manager user may set the values in this
dialog.

How SnoopWall NetSHIELD Calculates/Sets Due Dates

Jobs are made up of all instances of a vulnerability on all machines from all SnoopWall
NetSHIELD reports.
For Serious and High vulnerabilities, every instance of a vulnerability is allowed the number of
hours you initially set, but Medium and Low vulnerabilities operate under a sliding time scale.
For example, if you set Medium vulnerabilities to 2 days, the first instance of a Medium
vulnerability is assigned those 2 days. Additional instances of the same vulnerability will be
allowed a quarter of that time (in this instance, a half day each), since once the research on a
vulnerability is done, subsequent fixes should not require as much time.
The time clock on a job starts ticking as soon as the job is assigned.
For scheduling purposes, SnoopWall NetSHIELD assumes workdays are Monday – Friday, 8
AM to 5 PM, with one hour for lunch.
Manager users can adjust due dates and person hour allocations for individual jobs.
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