Using Workflow In Vulnerability Remediation; Remediation Scheduling - NetSHIELD Branch PRO User Manual

A diagram illustrating a possible structure of SnoopWall NetSHIELD users in an organization is
shown below.
Any user's direct Manager receives all notifications of his/her jobs escalated, ready to confirm,
or tagged potential false positives.
Note that a Manager can work for a Manager, and a Manager can do anything an IT Staff user
can do.
If a Manager is taking remediation action on a job, the Manager's role changes to an IT Staff
user — unable to view his/her own jobs when they are in a To Be Confirmed state. Only the
Manager's manager can view the To Be Confirmed jobs and change their status to Closed or
revert it to In Process.
U
SING
Note: Some steps described below are only for managers.
Navigate SnoopWall NetSHIELD using the vertical menu bar on the left of the browser window.
For IT Staff users, the left menu on the browser page contains four top-level selections:

Reports

Workflow

Help

Logout
Use these menus to help you remediate vulnerabilities.
Manager users see a more complete menu, as shown in the System and Audit Setup Guide.
When you are ready to log out, click the Logout selection at the bottom of the menu.

Select Workflow
Allocation Setup dialog appears.
Ten Tara Boulevard, Suite 140
Nashua NH 03062
W V
ORKFLOW IN
R
EMEDIATION

Time Allocation Setup from the left menu. The Auto Time
R
ULNERABILITY EMEDIATION
S
CHEDULING
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