Recognizing A Job Is On Hold; Viewing Logs Of Assigned Jobs - NetSHIELD Branch PRO User Manual

If a job is past its due date and time and still not ready to confirm, the Escalate column is
highlighted in red and displays Yes. SnoopWall NetSHIELD automatically escalates open
unassigned and assigned jobs past due, and sends an email to the appropriate manager.
To summarize:

To select jobs to assign, click the check boxes on the left. Multiple IDs selected at the
same time are assigned to a single person and are given a single job number.

Select a person to resolve the issues by clicking the pull down in the Resources column.
Managers can select either themselves or IT staff employees who work for them.

After selecting and assigning jobs, click the Assign Selected Job(s) button above or
below the table.

Click Continue to proceed. You receive a confirmation the job is assigned to you (or your
IT staff member).
The status of the job now becomes In Process.
While you are assigning a job, it remains on hold until the assignment is complete so that no
one else will attempt to assign the same job. If the job is on hold when you view it in the Open
Jobs List, its check box is shaded in gray, as shown below.
If you are unable to assign a vulnerability, someone else is already in the process of assigning it
(the check box is gray).

Select Workflow
people who you manage.
Ten Tara Boulevard, Suite 140
Nashua NH 03062
R
ECOGNIZING A
V L
IEWING OGS OF

My Ticket Log from the left menu to see only jobs assigned to you or
J I O H
OB S N OLD
A J
SSIGNED OBS
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