Getting Help; Viewing Warning Messages On The Control Panel; Viewing Current Errors On The Control Panel; Using The Integrated Troubleshooting Tools - Xerox VersaLink B615 User Manual

Troubleshooting
Symptoms
Faxes cannot be received automatic-
ally.
If the problem persists, for online support information, go to
www.xerox.com/office/VLB605_VLB615support.

Getting Help

Your printer includes utilities and resources to help you troubleshoot printing problems.

Viewing Warning Messages on the Control Panel

When a warning condition occurs, the printer alerts you of the problem. A message appears on the
control panel and the LED status light on the control panel flashes amber or red. Warning alerts inform
you about printer conditions, such as low supplies or open doors, that require your attention. If more
than one warning condition occurs, only one warning message appears on the control panel at a time.

Viewing Current Errors on the Control Panel

When an error condition occurs, a message appears on the control panel to inform you of the problem.
Error messages warn you about printer conditions that prevent the printer from printing or degrade
printing performance. If more than one error occurs, only one is displayed on the control panel.

Using the Integrated Troubleshooting Tools

Your printer has a set of reports that you can print. These reports include the Demonstration Print page
and the Error History report that can assist you in troubleshooting certain problems. The Demonstration
Print page prints an image to show print quality. You can use this page to troubleshoot print-quality
issues with the printer. The Error History report prints information on the most recent printer errors.
For more information, refer to

Printing the Error History Report

1. At the printer control panel, press the Home button.
2. To print the Error History Report, touch Device > Support > Support Pages > Error History Report.
3. To return to the Home screen, press the Home button.
8-28
Causes
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is incorrectly con-
nected.
There is a problem with the fax ma-
chine of the sender.
Printing Information Pages.
Solutions
Set the printer to automatic recep-
tion.
Load paper if it is empty, and then
print the faxes stored in the memory.
Verify the telephone line connection.
If it is disconnected, connect it.
Make a copy to verify that your
printer is operating correctly. If the
copy prints correctly, have the recipi-
ent verify their fax machine is oper-
ating correctly.
® ®
Xerox VersaLink B605/B615 Multifunction Printer
User Guide