Xerox VersaLink B615 User Manual page 176

Troubleshooting
Symptom
Toner smears or print rubs off.
The output has stains on the back side.
Random spots on the output, or the image is blurry.
The output is blank.
8-22
Solutions
• Verify that the paper is dry and that supported paper
is used. If the paper is moist or is not a supported
paper type, load new, dry paper in the tray.
• Change the Paper Type settings in the print driver.
In the print driver Printing Options tab, select Paper,
then change the Other Type setting.
• Change the Paper Type settings in the print driver.
For example, change Plain to Lightweight Card-
stock. In the print driver Printing Options tab, select
Paper, then change the Other Type setting.
• Verify that the paper is the correct size, type, and
weight. Change the paper settings to match the pa-
per in the tray.
• Verify that the printer is plugged into an outlet that
is providing the correct voltage and power. Review
the electrical specification of the printer with an
electrician if necessary. For more information, refer
to Electrical Specifications.
• Ensure that the toner cartridge is installed correctly.
• If you used a non-genuine brand toner cartridge, in-
stall a genuine Xerox toner cartridge.
• For the print driver Rough Paper Type setting, select
Rough, or load a smooth-surfaced paper in the paper
tray.
• Ensure that the humidity in the room is within spe-
cifications. For more information, refer to
Humidity.
• Power off the printer, then power on again.
• If the error persists, contact your Xerox representat-
ive.
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Xerox VersaLink
Relative
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B605/B615 Multifunction Printer
User Guide