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Troubleshooting the Avaya Scopia
Configure > Advanced > I/O connections > Monitor > General. Ensure that the default
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values are set:
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- Numbers of Monitors: Auto
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- Resolution HD1: Auto
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- Resolution HD2: Auto
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• In the General screen, check that the detected resolutions of both monitors are identical and
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corresponding to the expected ones.
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• Access the monitor settings. From the XT Series web interface, select Administrator
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settings > I/O connections > Monitor > Graphic Adjustments. From the endpoint's main
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menu, select Configure > Advanced > I/O connections > Monitor > Graphic
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Adjustments. Ensure that the Adjustment Mode is set to Menu, Presentation and all other
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fields are either set to 0 or are set to identical values.
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This is not applicable if using a 4K monitor. It is supported only for HD1 on the XT7000
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Series.
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• Check the settings on the third party monitor. These settings vary depending on the monitor
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vendor and model. These are the most relevant things to check:
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- The monitor vendor and model should be identical.
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- The graphic settings, such as backlighting, contrast, sharpness, and color should be
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identical and ideally they should be the default values.
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- The movie or cinema mode should be used and not the gaming mode.
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- Cropping or resizing of the content on the monitors should be disabled.
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- Any dynamic gain or smart management of the image should be disabled.
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December 2017
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
®
XT Series
Figure 101: Detected Resolution
Figure 102: Adjusting the monitor
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Avaya Scopia
DRAFT—December 15, 2017—1:33 PM (UTC)
XT Series User Guide
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