Polycom VS4000 Administrator's Manual page 144

Administrator's Guide for ViewStation EX, ViewStation FX, and VS4000
Symptom
Near-site camera
does not pan or tilt.
Cannot select near
camera
Camera voice
tracking is not
working properly.
PowerPoint
presentation does
not export.
7-22
System Cause
All You are attempting to move a
camera that does not have
pan/tilt/zoom capabilities.
Camera control cable is not
connected properly.
VS4000 Camera has been disabled in
System Info > Admin
Setup > Video/Cameras >
Cameras screen.
All Participants at the far site have
been controlling your camera.
Someone at the far site is
speaking, or the far site is
noisy.
More than one person at the
near site is speaking, or the
near site is noisy.
The room setup interferes with
voice tracking. Large windows,
uncarpeted floors, and the
way the unit is mounted on a
wall or alcove can interfere
with voice tracking.
All Wrong version of Microsoft
Office.
Insufficient disk space.
There are too many
presentations on the system.
Only eight presentations are
allowed.
The presentation is too large.
Solution
Make sure you have selected a
pan/tilt/zoom camera.
Check that the camera is connected
according to the instructions in
Camera on page 2-3 or Document
Camera or Other Additional Camera on
page 2-18.
Enable the camera.
Camera tracking is turned off when the
near or far site moves your camera.
Press the AUTO button on the remote
control to restore tracking.
The camera stops tracking when
participants at the far site begin
speaking. This prevents the camera
from pointing to your monitor or audio
system.
If the problem is background noise at
the far site, try setting the system to
track to camera presets.
Reduce the noise in the room.
Consider room treatments that provide
acoustic damping, such as carpeting
and curtains.
Use a current version of Microsoft
Office.
Slides are stored in the
Windows\Temp directory on your PC.
Create more room on your PC.
Delete some presentations from the
system and restart the system.
Separate your presentation into two
smaller presentations.
www.polycom.com/videodocumentation
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