Troubleshooting Booting Failures; Troubleshooting Longer Booting Times In The Cisco Webex Node Spa; Troubleshooting The Cisco Webex Node Spa In An Out-Of-Service State - Cisco ASR 1000 Configuration Manual

Chapter 23 Troubleshooting the Cisco WebEx Node for the ASR 1000 Series

Troubleshooting Booting Failures

You can perform most of the troubleshooting for booting failures using the show platform and show
hw-module subslot all oir commands and examining the output to determine the source of an
operational problem. Check the output of the show platform command to verify that the SIP and SPA
are operational.
The following sections provide information about troubleshooting booting failures on the Cisco WebEx
Node SPA:
•
•

Troubleshooting Longer Booting Times in the Cisco WebEx Node SPA

Sometimes the Cisco WebEx Node SPA can remain in a booting state for longer-than-usual periods of
time. There can be normal reasons for this, or it can be an indication of a problem.
Use the show hw-module subslot all oir command to display the operational status of the Cisco WebEx
Node SPA. The following example shows sample output from the show hw-module subslot all oir
command that shows the Cisco WebEx Node SPA in subslot 1/1 in the booting state:
Router#sh hw-module subslot all oir
Module
------------- -------------------- ------------------------
subslot 0/0
subslot 0/1
subslot 1/1
To troubleshoot a Cisco WebEx Node SPA that is remaining in the boot state, complete the following
steps:
Step 1 Review some of the possible causes for longer booting times for the Cisco WebEx Node SPA that are
described in
If none of the reasons described in
than 2 minutes, then the SPA will eventually timeout in 6 minutes. The OIR process will automatically
try to recover from the problem. The OIR process will make 5 attempts to bring up the Cisco WebEx
Node SPA before powering off the SPA.
Use the show logging command to look for the SPA_OIR-3-SPA_POWERED_OFF message as shown
Step 2
in the following example:
*Mar
powered off after 5 failures within 1200 seconds
Step 3 Reload the SIP as shown in the following example to try to correct the problem:
Router# hw-module subslot slot 1 reload
OL-14127-08
Troubleshooting Longer Booting Times in the Cisco WebEx Node SPA, page 23-9
Troubleshooting the Cisco WebEx Node SPA in an Out-of-Service State, page 23-10
Model
SPA-2X1GE-V2
SPA-WMA-K9
SPA-WMA-K9
Table 23-1.
3 23:27:39.884: %SPA_OIR-3-SPA_POWERED_OFF: subslot 1/0: SPA WMA SERVICES SPA
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide
Operational Status
ok
ok
booting
Table 23-1 are found, and the SPA remains in a booting state for more
Performing Basic Troubleshooting
23-9