Reporting Problems; Repair And Service - Motorola PTP 250 User Manual

PTP 250 User Guide

Reporting problems

If any problems are encountered when installing or operating this equipment, follow this
procedure to investigate and report:
1
Search this document and the software release notes of supported releases.
2
Visit the Motorola website at
3 Ask for assistance from the Motorola product supplier.
4
Gather information from affected units such as:
The IP addresses and MAC addresses.
The software releases.
The configuration of software features.
Any available diagnostic downloads.
5
Escalate the problem to Motorola as follows:
Either: send e-mail to
Or: call Wireless Broadband Technical Support.

Repair and service

If unit failure is suspected, visit
Return Material Authorization (RMA) process.
Warranty
Motorola's standard hardware warranty is for one (1) year from date of shipment from
Motorola or a Motorola Point-to-Point Distributor. Motorola warrants that hardware will
conform to the relevant published specifications and will be free from material defects in
material and workmanship under normal use and service. Motorola shall within this time,
at its own option, either repair or replace the defective product within thirty (30) days of
receipt of the defective product. Repaired or replaced product will be subject to the
original warranty period but not less than thirty (30) days.
To register PTP products or activate warranties, visit
http://www.motorola.com/ptp/support.
For warranty assistance, contact the reseller or distributor.
phn-2182_003v004 (Oct 2011)
http://www.motorola.com/ptp.
support.ptp@motorolasolutions.com
http://www.motorola.com/ptp/support
UNDER DEVELOPMENT
Contacting Motorola
for details of the
5