Display Agent Status - Nortel i2002 User Manual

Display Agent Status

Use the Display Agent feature to view a summary of current status for all agents who
have an agent Position ID key assigned on the Supervisor's telephone.
DspAgt
Positions busy
on ACD calls
Positions waiting
for ACD calls
Press the
information displays for twelve seconds or
until another feature key is pressed.
Agent positions in the Not Ready state are
counted as busy on either ACD calls or
non-ACD calls, as specified by your system
administrator.
ACD WAIT DN LOGOUT
23 2 0 0
Forward Callers Redial
Supervisor features
Display Agent key. The summary
553-ITG0014
Vacant
Agent
positions
Positions
busy
on non-
ACD calls
23