Hdd Fault Diagnosis - Toshiba e-STUDIO2020C Service Handbook

7.2.2

HDD fault diagnosis

This code displays the HDD operation history, which is recorded in the HDD, on the control panel. HDD
failure can be diagnosed or predicted with the information displayed.
1. Display
The following screen is displayed with setting code 08-670.
HDD manufacturer
- Items supported differ depending on the HDD manufacturer.
- "---" is displayed on the VALUE, NAV and Worst columns if items are not supported.
2. Usage
The combination of the values of ID=05 and c5 is used to diagnose whether or not the HDD has a
physical failure when HDD failure is suspected (service call F100-108 or 120 occurred).
Result
ID VALUE
05 0
c5 0
05 From 1 to 999
c5 0
05 Any value
c5 1 or more
05 Either one is at least
1000.
c5
05 All values are
displayed as "-------".
c5
e-STUDIO2020C/2330C/2820C/2830C/3520C/3530C/4520C
REPLACEMENT OF PC BOARDS/HDD
Model name
Fig. 7-36
Description
Low possibility of physical failure
Defective sector has been reassigned and HDD is recovered.
High possibility of defective sector existence. (There will be a
possibility of physical failure depending on the use of HDD.)
High possibility of physical failure
High possibility of physical failure (A HDD connector, harness
or SYS board may be one of the causes.)
7 - 16
HDD serial number
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Diagnosis
HDD replacement
is not required.
HDD replacement
is not required.
HDD replacement
is recommended.
HDD replacement
is recommended.
HDD replacement
is recommended.