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6.2
Diagnosis and Prescription for Each Error Code
6.2.1
Paper transport jam (paper exit section)
[E010] Jam not reaching the exit sensor
1. Check if there is any paper on the transport path or in the fuser unit. Remove it if there is.
* If the error still occurs, check the following.
2. Is the exit sensor working? (Perform the input check: 03-[FAX]ON/[1]/[B]).
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN333 on the LGC board is disconnected from the exit sensor or the
harnesses are open circuited. Correct if any.
4. Replace the exit sensor.
5. Replace the LGC board.
6. Check if there is any abnormality on the paper transport path in the fuser unit. Correct it if there
is.
[E020] Stop jam at the exit sensor
1. Open the jam access cover and check if there is any paper on the transport path. Remove it if
there is.
* If the error still occurs, check the following.
2. Is the exit sensor working? (Perform the input check: 03-[FAX]ON/[1]/[B]).
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN333 on the LGC board is disconnected from the exit sensor or the
harnesses are open circuited. Correct if any.
4. Replace the exit sensor.
5. Replace the LGC board.
6. Check the exit roller. Replace it if it is worn out.
6.2.2
Paper misfeeding
[E110] ADU misfeeding (paper not reaching the registration sensor)
1. Open the jam access cover and check if there is any paper in front of the registration sensor.
Remove it if there is.
* If the error still occurs, check the following.
2. Is the registration sensor working? (Perform the input check:03-[FAX]OFF/[7]/[F])
* If it is working properly, proceed to 6. If not, check 3 to 5 below.
3. Check if the connector CN338 on the LGC board is disconnected from the registration sensor or
the harnesses are open circuited. Correct if any.
4. Replace the registration sensor.
5. Replace the LGC board.
6. Is the ADU clutch working? (Perform the output check: 03-222)
* If it is working properly, proceed to 10. If not, check 7 to 9 below.
7. Check if the connector CN338 on the LGC board is disconnected from the ADU clutch or the
harnesses are open circuited. Correct if any.
8. Replace the ADU clutch.
9. Replace the LGC board.
10.Check the rollers in the ADU. Replace them if they are worn out.
e-STUDIO2020C/2330C/2820C/2830C/3520C/3530C/4520C
ERROR CODE AND TROUBLESHOOTING
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