Table of Contents
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Error code
Classification
CC60
Finisher related
service call
CC61
CC71
CC72
CC80
CC90
CCB0
CCD0
CCE0
CCF0
CCF1
CD70
Process related
service call
CD71
CDE0
Finisher related
service call
CE00
CE10
Image control related
service call
CE20
CE40
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Contents
Punch motor abnormality: Punch motor is not
rotating or puncher is not shifting normally. [MJ-
1030 (when MJ-6004 is installed)]
Punch motor (M3) home position detection error:
Punch motor is not rotating or puncher is not
shifting normally. [MJ-1101 (when MJ-6101 is
installed)]
Punch ROM checksum error: Abnormality of
checksum value on Hole punch controller PC board
is detected when the power is turned on. [MJ-1101
(when MJ-6101 is installed)]
Punch RAM read/write error: Abnormality of
checksum value on Hole punch controller PC board
is detected when the power is turned on. [MJ-1101
(when MJ-6101 is installed)]
Front aligning plate motor abnormality: Front
aligning plate motor is not rotating or aligning plate
is not moving normally. [MJ-1030]
Rear alignment motor abnormality: The rear
alignment motor is not rotating or the rear alignment
plate is not moving normally. [MJ-1101]
Tray shift motor abnormality: The tray shift motor is
not rotating or the stack tray is not moving normally.
[MJ-1031]
Offset motor abnormality: The offset motor is not
rotating normally. [MJ-1031]
Stack ejection motor abnormality: Stack ejection
motor or stack ejection roller is not rotating
normally. [MJ-1030]
Paper trailing edge assist motor abnormality: Paper
trailing edge assist motor is not rotating or paper
trailing edge assist is not moving normally. [MJ-
1030]
Gear changing motor abnormality: Gear changing
motor is not rotating normally. [MJ-1030]
Tray safety switch abnormality -
(1) The tray safety switch turned on during tray
operation (moving up or down).
(2) The tray operated with the tray safety switch
turned on.
[MJ-1031]
Waste toner box mixing paddle locked: The mixing
paddle in the waste toner box does not rotate.
Waste toner transport motor drive locking error.
Paddle motor abnormality: The paddle motor is not
rotating or the paddle is not rotating normally. [MJ-
1101]
Communication error between finisher and punch
unit: Communication error between finisher
controller PC board and punch controller PC board
[MJ-1030 (when MJ-6004 is installed)]
[MJ-1101 (when MJ-6101 is installed)]
Image quality sensor abnormality (OFF level): The
output value of this sensor is out of a specified
range when sensor light source is OFF.
Image quality sensor abnormality (no pattern level):
The output value of this sensor is out of a specified
range when the image quality control test pattern is
not formed.
Image quality control test pattern abnormality: The
test pattern is not formed normally.
e-STUDIO2020C/2330C/2820C/2830C/3520C/3530C/4520C
6 - 11
Troubleshooting
P. 6-81
P. 6-83
P. 6-83
P. 6-83
P. 6-84
P. 6-84
P. 6-84
P. 6-85
P. 6-85
P. 6-85
P. 6-85
P. 6-102
P. 6-103
P. 6-86
P. 6-86
P. 6-93
P. 6-94
P. 6-96
ERROR CODE AND TROUBLESHOOTING
6
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