Chapter 12: Troubleshooting; Troubleshooting; One Telephone Stops Working; Identifying The Problem When One Phone Stops Working - Avaya G430 Installation And Upgrades

Chapter 12: Troubleshooting

Troubleshooting

You can have problems with phones, a trunk, the power, or the WAN. It is necessary to identify the
specific problem to figure out how it can be resolved. In addition, you may have to perform an
NVRAM initialization if you are unable to access the CLI.
Related links

One telephone stops working

Identifying the problem when one phone stops working

One telephone stops working
If one telephone in the network stops working, but the other telephones and data devices continue
to work normally, the problem is probably with the telephone itself. There could also be a problem
with the telephone's connection to the Branch Gateway, or a power management event, in which the
power budget is exceeded and low priority ports are disconnected.
Related links
Troubleshooting on page 107
Identifying the problem when one phone stops working
Related links
Troubleshooting on page 107
Proposed Solution
Procedure
1. Replace the telephone.
If the new telephone works, the problem is with the telephone itself. If the new telephone
does not work, go on to the next step.
2. See Maintenance Procedures for Communication Manager, Media Gateways and Servers,
03-300432 for further information.
February 2017
on page 107
Installation and Upgrades for the Avaya Branch Gateway G430
Comments on this document? infodev@avaya.com
on page 107
107