Chapter 13: Troubleshooting; Troubleshooting; One Telephone Stops Working; Identifying The Problem When One Phone Stops Working - Avaya G430 Deploying And Upgrading

Chapter 13: Troubleshooting

Troubleshooting

You can have problems with phones, a trunk, the power, or the WAN. It is necessary to identify the
specific problem to figure out how it can be resolved. In addition, you may have to perform an
NVRAM initialization if you are unable to access the CLI.

One telephone stops working

If one telephone in the network stops working, but the other telephones and data devices continue
to work normally, the problem is probably with the telephone itself. There could also be a problem
with the telephone's connection to the Branch Gateway, or a power management event, in which
the power budget is exceeded and low priority ports are disconnected.

Identifying the problem when one phone stops working

Proposed Solution
Procedure
Replace the telephone.
If the new telephone works, the problem is with the telephone itself. If the new telephone does not
work, go on to the next step. For more information , see Maintenance Commands for Avaya Aura
Communication Manager, Branch Gateways and Servers

No power on the Branch Gateway

Proposed Solution
Procedure
1. Check the AC power source with a voltmeter.
2. Connect the Branch Gateway to a different AC power source.
July 2018 Deploying and Upgrading Avaya G430 Branch Gateway
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