Automatic Call Distribution (Acd) - Yealink SIP-T29G User Manual

Automatic Call Distribution (ACD)

ACD is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but
who require assistance from any of multiple persons at the earliest opportunity. ACD on the
SIP-T29G IP phone allows the ACD system to distribute large volumes of incoming calls to the
registered ACD users. To use this feature, you should configure an ACD key in advance. For
more information on ACD key icon indicators, refer to
Make sure ACD is enabled on your IP phone. For more information on enabling ACD, contact your
Note
system administrator.
To configure an ACD key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
ACD key
is configurable
To log into the ACD system:
1. Press the ACD key when the phone is idle.
or , or the Switch soft key to select ACD from the Type field.
via web user interface at the path Dsskey->Line Key.
Advanced Phone Features
Icon Instructions on page 3.
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