Printer Logging; Required Information For The Support Center - AGFA DRYSTAR 5302 Technical Documentation Manual

DD+DIS150.05E
2.6
2.6.1
The reader should always refer to MedNet to ensure that they are working with the latest copy of the document.
Edition 1, Revision 0
2005-09-09
Machine specific tools, software tools and auxiliary means

Printer Logging

Item "Printer Logging" is divided in following sections:
# Section
1

Required information for the support center

2 Printer Bootup Message
Required information for the support center
In case of persistent problems like Connectivity / DICOM problems or film
jams it may be required - as part of the escalation procedure - to send all
logfiles, session files and infocounters to the support center.
Proceeding:
Step # Descpription
Step 1 In the Service Engineer Tools go to "Controller
Logging"
Step 2 Set tasks
- PrintJobHandler
- DCMPrintSCP_0
- DCMPrintSCP_1 (if available)
to TRACE
Step 3 Produce the fault by sending an image from the
modality or by printing a test image
Step 4 Reboot the printer
Step 5 Get the session files
Step 6 Get the infocounter file
Step 7 Save the " DICOM, LPD and HIPAA report"
Step 8 Send the
•
Session file
•
Infocounter file
•
DICOM, LPD and HIPAA report
to your support center
At sporadic problems (Connectivity / DICOM problems; film jams) skip Steps
1 to 4. Immediately start with step 5
Note 1: Path for session file / infocounter:
Enter service command session – 7 service actions – 5 logging – 1 session
reports (select all files) / 2 Infocounters report – To this computer
Printed copies of this document are not controlled.
(Type 5366/100)
Drystar 5302
Repair and Service
refer to ...
2.6.1
2.6.2
Comment
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See note 1
See note 1
See note 2
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Chapter 3.2/37
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